Customer Service Manager

Edward Robinson

Certified Manager

Bayonne, NJ **002

**********@*****.*** - 201-***-****

Work Experience

Warehouse/truck driver

American Tire Distributer-Totowa,NJ

June 2015-Present

Responsibilities

Loaded and unloaded trailers when I was in the warehouse. We unloaded all aspects of tire, from cr tires to big trucks and construction truck tires. When on the road we delivered tire to big name brand stores to mom and pop shops all over from up state New York, Pensylvania, and all of New Jersey. We use site down forklift to standing forklifts to unload and load the trailers and trucks. To moving the merchandise around the warehouse. We used handhelds devices to upload all of our inventories and do recounts on a quarterly bases.

certified forklift lumber/building material Associate

Lowes - Bayonne, NJ

September 2014 to June 2015

Responsibilities

Sale, customer service all the lumber and milwork building material to all the customers and contractors. I mocked up all the sale prices for installation for all the clients. As well drove the forklift and reach Forklift to move materials around.

Accomplishments

I have learned how buildings are made and what goes into it. From talking to different contractors. And learned what it takes to sell building materials and lumber.

Skills Used

All aspect of computer skills.

Certified Manager

Bayonne Edible Arrangements - Bayonne, NJ

May 2012 to July 2014

I have worked at a management level for the past 3 years at Edible Arrangements and Metro PCS. I have knowledge in accounting, filing, organization, working with others, payroll, customer service, making appointments, shipping out supplements, ordering supplies in timely manner, and marketing. I have developed knowledge of working with big companies and smaller companies.

Key Result:

• Manage daily operations of retail specialty food business

• Recruiting and staffing

• Performance management

• Payroll

• Employment and regulatory compliance

• Employee relations

• Policy development and implementation

• Customer service and vendor relations

• Employee orientation, development and training

warehouse manager

J Trucking - Jamaica, NY

March 2010 to April 2012

Warehouse

• Achieved 99.5% average delivery rate on all assignments with no loss of materials or assets

• Identified and corrected efficiency bottlenecks, which saved more accurate supply shipment

• Played an integral role in creating new automated method for property tracking procedures to increase accuracy and accountability.

• developed effective stocking and inventory-management systems to minimize loss and maximize performance.

• Efficient in forklift

Store Manager

MetroPcs - Elizabeth, NJ

August 2009 to February 2010

Excellent verbal as well as written skills with the aptitude to learn communication services and products. Able to work under minimal supervision with good decision making skills. I am a Self-motivated individual that helps in achieving monthly goals with the ability to offer high level of customer service.

Key Results:

• Helping existing as well as new customers in the purchase and selection of services and products.

• Processed customer bill payments effectively and answered basic questions regarding customer service.

• Communicated with customers effectively providing them information regarding products, services, equipment usage, billing procedures and feature functionality.

• Making outbound calls for prospecting opportunities and customer follow-up.

• Maintained clean retail work area.

• Performed back office duties effectively including accessory stock, inventory and repair.

Accounts Payable Clerk

Community Education Center - West Caldwell, NJ

March 2008 to June 2009

Assumed responsibility for the full cycle accounts payable process in temporary contract positions filling in for absent, vacationing or unfilled A/P roles for a variety of companies. Worked in both short-term and long-term assignments for manufactures, non-profit organizations, hospitals and other businesses. Handled data entry and general ledger work as well as bookkeeping and general clerical tasks. Permanently hired after 3 months of employment.

Key Results:

• Achieved in-demand status as a sought-after A/P temp worker, with multiple companies requesting repeat or extended contracts and making offers of full-time employment at the culmination of initial temp assignment.

• Demonstrated the ability to fill in at a moment's notice, quickly mastering new systems, processes and workflows.

• Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems and corrected invoicing and journal entry errors that had previously been missed.

• Operated financial computer systems and furnished senior company executives with A/P liability summaries and cash flow reports that were consistently praised for their accuracy, user-friendliness and timeliness.

• Handled the processing, distribution, accuracy verification and maintenance of invoices, interfacing extensively with a nationwide network of vendors and suppliers

Assistant Product Manager

PDI Designer Inc - Clifton, NJ

September 2007 to March 2008

Repeatedly promoted during 5 months tenure with PDI, culminating in current responsibility for coordinating all office functions and supervising a team of four administrative professionals.

Key Results:

• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.

• Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures

• Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.

Investment Service/Collections Rep

Mellon Financial - Jersey City, NJ

July 2006 to August 2007

Handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. . Areas of expertise include conflict resolution, negotiation, and credit risk assessment. Proven ability to handle difficult customer interactions with tact and diplomacy, meet collection department goals and objectives. Detailed oriented with strong problem-solving, professional communication, interpersonal and teamwork skills.

Key Results:

• Helped drive a 10% increase in customer satisfaction.

• Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.

• Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.

• Managed stock transfers

• Inbound and outbound Call Center

• Extracted financial info. For clients

• Handled heavy phone inquiries

• Compiled and presented collections related reports to management.

• Investigated and resolved declined payments and returned cheques, and performed credit checks.

• Researched and located customers, negotiated payment arrangements, settlements, deposits and guarantees

Assist seven MDs

Holy Name Hopsital - Teaneck, NJ

May 2000 to June 2006

Teaneck, NJ 05/2000 - 06/2006

Cardiographics Lab Tech.

Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assist seven MDs as well as PA and RN team in ensuring optimal patient care and smooth daily functioning of office.

• Consistently praised for efficient handling of administrative duties answering phones, scheduling appointments, maintaining medical records, patient processing that allowed doctors and nursing staff to focus on the health concerns of their patients.

• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing various diagnostic procedures and ancillary tests, EKG's, immunoassays, chemistry analysis.

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

• Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%.

• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

Education

Clinical

National Career Institute

August 2012 to February 2013

AA in Criminal Justice

Hudson County community College

September 2010 to May 2012

BS in Management

Saint Peter's College - Jersey City, NJ

June 1997 to September 1999

Certification

SORA Certified

April 2015 to April 2017

certified forklift

February 2015 to February 2017

Forklift operater

Additional Information

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Bilingual

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