Customer Service Manager

Steve Edwards

**** ***** ***** **** ***, DeLand, FL 32720

701-***-**** ***************@*****.***

Business Manager

Profile

> Long-term comprehensive experience in sales, staff leadership, business

management, operations and customer service.

> Skilled in policy development, strategic planning, marketing and

budgeting.

> Extensive record of selling millions of dollars worth of company

products and services.

> Confidently present and promote Arkansas Correctional Industries to

such organizations as Chamber of Commerce and Rotary Club, as well as

various Economic Development Conferences.

> Valuable leadership experience having served two terms on National

Correctional Industries Association Board of Directors, 2008-2012, and

Regional District Chair for nine-state area.

> Record of progression to assignments of increasing authority and

responsibility.

> Well-organized multi-tasker with strong detail orientation.

> Dedicated, self-driven, and effective team player with strengths in

communication and developing strong business relationships.

> Strategically coordinate and collaborate with various professionals to

maximize performance in facilitating goals and attaining operational

excellence.

Professional Experience

Shader Brothers Corp., Orlando, FL

Site Manager 2013 to Present

. Manage 6 acres of business, office, warehouse, and storage unit spaces.

. As resident manager responsible to provide onsite security including

monitoring 24 hour recorded security surveillance.

. Continually maintain grounds and buildings with 400 rental spaces.

. Providing elite customer service has been a key to rapid growth and

numerous customer referrals.

. Actively participate in local marketing events and key co-marketing

partnerships.

. Substantially increase economic occupancy and leased 100% of the site's

commercial spaces in the

first quarter with the company.

. Successfully met all of the 6 month goals in 3 months.

. Achieved site of the month honors the 3rd month as resident manager

Arkansas Correctional Industry, Pine Bluff, AR 2004 - 2013

Assistant Administrator 2009-2013

Private Industry Enhancement Manager 2007-2013

Sales Manager 2004-2013

. As Assistant Administrator responsible for all operations, sales, and

Private Industry Enhancement.

. Knowledgeably oversee employment of more than 400 inmates in conjunction

with nearly 50 other personnel.

. Collaborate with prospective customers during trade shows and community

awareness drives.

. Expertly recruit, instruct, direct, and assess personnel and conduct

classes in Sales Management.

. In capacity as Private Industry Enhancement Manager acquired industry

contacts for prison manufacturing which generated more than $90,000 per

month additional income.

Steve Edwards

Page Two

. Continually explore and develop new revenue sources in collaboration with

10 Industry Program Managers and three Salespeople optimizing profits

within a designated budget.

. Partially responsible for Department of Labor Apprenticeship Program

policy and successfully recruited and established two Prison Industry

Enhancement programs employing 104 inmates.

. Diligently represent Department at meetings of Board of Directors and

collaborate with 10 programs to achieve industry's highest safety rating.

. Successfully completed 380 hours of Level 4 Management Training focusing

on leadership and communication.

. As Sales Manager, promote company products and services by initiating the

production and distribution of informational pamphlets.

. Arrange meetings and present to Chamber of Commerce, Rotary Club and

Economic Development Conferences.

. Expertly increased revenue generation from $4MM to $7MM during tenure in

role of Sales Manager as a direct result of seeking untapped accounts

within the state and developing strong business relationships.

. Continually attended 40 hours of Department of Corrections Security

training yearly, including weapons training including weapons

qualification.

. An active member of the Emergency Response Team responding to 5 inmate

search and apprehend missions.

Sales Manager, Southern Company, North Little Rock, AR 1995 - 2003

. Responsible for producing turnkey C-Stores for Texaco, Shell, and Exxon

corporations.

. Authoritatively oversaw three Salespeople and 12 support personnel

engaged in bidding fuel tank installations, project planning, and

materials acquisition.

. Diligently complied with Department of Environmental Quality regulations.

. Successfully boosted sales from $50,000 to $1.5MM during first year and

to more than $8MM in final year with this company by continually seeking

additional accounts and providing strong customer service.

Sales Representative, Coastal Corporation, Memphis, TN 1986 - 1995

. Expertly purchase and resold sold petroleum product to established

customer base through routine customer service visits.

. Initiated development of and marketed proprietary line of company fluids

to Citgo, Shell, and Exxon.

. Successfully recruited two wholesale distribution centers to market

products state wide increasing sales by 30 percent.

Contact this candidate