Customer Service Manager
Resume:
RICKY J. DIBERARDINE
Crabtree, Pennsylvania 15624
**********@*******.***
OBJECTIVE: To obtain a challenging position with a successful organization, which allows me to further utilize my skills and
learn new responsibilities.
EMPLOYMENT HISTORY:
C. Harper Chevrolet-Cadillac, Belle Vernon, PA Apr. 2013- Present
Manager
Supervise, train and instruct Reconditioning Department employees in operations, reconditioning, timely preparation
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and transportation of new and used cars serviced, sold and for consumer display.
Assist employees with any problems or issues with procedures, scheduling, meeting deadlines, vehicle damages,
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readiness and any conflicts with performing optimum job quality standards as required.
Develop confidential and professional business relationships with all employees in the Auto Reconditioning,
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Mechanical, Sales, Parts, and Customer Service Departments.
Maintain a safe work environment for all employees, encourage successful employee and customer satisfaction
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standards and follow company policies and appropriate closing procedures.
Coordinate, assess and authorize completed automobiles for on time delivery and complete dealer trades as needed.
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Premier Auto Detailing, Greensburg, PA Jan. 2011-Dec. 2012
Manager
Accountable to the Owner for successful daily operation and coordination of the business including but not limited to
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safety and protection of employees, office building, customers, vendors, vehicles, and supplies.
Determined customer’s needs and ensured satisfaction, gave estimates, scheduled appointments, coordinated
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transportation, resolved any conflict and completed cash register transactions.
Developed and maintained professional, confidential relationships and quality standards with employees, customers,
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dealerships, businesses, and members of the community.
Instructed, supervised, and monitored three to four young adult employees, developed working relationship to
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maximize employee performance, responsible for recognizing/solving an incident.
Completed all administrative duties, billing, filing invoices, supplies and assisted with exceeding deadlines.
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Westmoreland Casemanagement and Supports, Inc., Greensburg, PA Sept. 2005-Nov. 2010
Casemanager II, Transitional
Established and maintained professional and confidential relationships with 30 students bi-weekly ages 19-29.
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Coordinated and participated in college placement exams, registrations, course changes, counselor appointments,
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and academic workshops with at risk students sponsored by Westmoreland County Community College.
Instructed students from diverse cultural or economic backgrounds with academic skills, writing, financial aid, study
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skills, accommodations, job seeking activities and employment/resume resources.
Assisted with successful facilitation of peer supports, orientation, academic probation and complaints, learning skills
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and utilized successful obstacle solving interventions, learning supports, and retention strategies as needed.
Designed and implemented Quarterly, 6-Month, and Yearly Student Academic, Employment and Health Reports.
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Prepared and submitted academic writing records, academic assessments, computer data tracking, referrals for
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learning supports, extracurricular and incident reports via Microsoft and Adobe.
Community Alternatives, Greensburg, PA Sept. 2003-Sept. 2005
Therapeutic Support Staff
Assisted parents and teachers in providing therapeutic structure and limits for children ages 6-16, consistent with the
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Behavioral Treatment Plan and Individualized Education Plan.
Implemented interventions to help children develop age appropriate social, educational, cultural, communication and
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daily living/learning skills more consistently.
Provided positive alternative techniques and individual coaching to redirect challenging behaviors.
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Encouraged positive relationships with parents, siblings, peers, teachers and other responsible adults.
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Family Behavioral Resources, Greensburg, PA Dec. 2003-Aug. 2005
Therapeutic Support Staff
Conducted therapeutic counseling, mentoring and daily routines as part of Treatment Team.
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Assisted in initiating and implementing a Behavioral Intervention Plan for youth ages 6-15.
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Supported parents, teachers and adults in their efforts to provide direct supervision of the child.
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Participated in weekly meetings, supervision sessions with Master’s level supervisor.
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Child Development Center / Seton Hill University, Greensburg, PA Jan. 2000-Dec. 2002
Teacher’s Aide
Supervised children ages 3-5 years old during circle, structure, free play, arrival and dismissal times.
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Enforced safety, rules, and heath procedures using appropriate early childhood techniques.
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Prepared lesson materials, food, stations, safety drills, exercise and resource tables for student activities.
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Participated in childcare workshops, student and parent orientations, seminars, field trips, special events and
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graduations.
EDUCATION:
Seton Hill University, Greensburg, PA Aug. 1999-Dec.2002
Early Childhood/Elementary/Secondary Education
Bachelor of Arts, English 2002
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GPA 3.62
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Dean’s list, Spring 2001, Fall 2001, Spring 2002
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Student Teaching: Jan. 2003-Apr. 2003
James H. Metzgar Elementary School, Greensburg Salem School District
Mrs. Maxine Zachetti
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Pitcairn Elementary School, Gateway School District
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Mrs. Janet Thomas
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Westmoreland County Community College, Youngwood, PA Aug. 1991-May 1994
Associates Degree, Communication 1994
Dean’s List, Spring 1993
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GPA 3.26
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OUTSIDE ACTIVITIES:
Greater Parkview Church, Greensburg, PA Sept. 2009-June 2012
Hospitality Committee/Youth Fund-raising Coordinator
Coordinated advertising, meetings, business donations, marketing strategies and volunteer assignments for fund
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raising events to benefit “Youth Zone” for youth and young adults in church and the community.
Served on Hospitality Committee planning, setting up and clearing dining hall, preparing dinners/special events,
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holidays and anniversaries.
Lighthouse of Hope Church, Greensburg, PA Mar. 2000-June 2004
Youth/Drama Group Assistant
Sunday school teacher ages 5-12, youth drama group member, Camp “No Name” counselor.
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Rock - A - Thon fund raising member to assist youth ages 13-19 with summer camp and missions trips.
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Missions outreach to New York, Food Bank volunteer, Vacation Bible School teacher.
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References Available Upon Request
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