Customer Service Accounting

ANGELA KELLEY

313-***-****

********@*****.***

CAREER IN ACCOUNTING

Strong understanding of accounting principles • Organized problem solver • Customer focused

EDUCATION

Bachelor of Accountancy, Graduated December 2014

Walsh College, Novi, MI

• Current GPA: 3.10

Associate of Applied Science, Major: Accounting, graduated 2009

Wayne County Community College, Detroit, MI

• GPA: 3.92

• Member, Phi Theta Kappa International Honor Society

RELEVANT COURSEWORK

Principles of Accounting I, II Financial Accounting Intermediate Accounting I, II

Managerial Accounting Individual Tax Business & Corporation Tax

Trusts & Estate Tax Accounting Communications Computerized Accounting

Accounting Auditing Business Combinations Government Accounting

EXPERIENCE

Pharmacy Assistant and Retail Associate, 2009-2011

Rite Aid Pharmacy, West Bloomfield, MI

• Entered patients’ information and prescription medication in the system

• Offered superior customer service to customers in person and over the phone

• Labeled and filled prescriptions

• Resolved insurance issues

Manager, 2004-2008

Little Caesars/Chicken Shack, Westland, MI

• Maintained inventory and managed sales receipts and deposits with no errors

• Analyzed and averaged daily sales and generated reports for management

• Supervised ten employees; trained and mentored new employees

• Kept labor and discards below average for previous annual cycles

• Decreased number of customer complaints and incorrect orders

TECHNICAL & LANGUAGE SKILLS

Proficient in Word, Excel, Access, PowerPoint; QuickBooks and Peachtree

Fluent in Romanian

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