Manager Customer Service

John C Wilcox

**** * ***** ** • Peoria AZ ***** •603-***-**** • *************@*****.***

PROFESSIONAL EXPERIENCE

August 2014 – Present Cardiac Solutions, Sun City West AZ

Front Office

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April 2014 – July 2014 FH Fitness Center, Peoria AZ

Fitness Center and Personal Training Consultation General Manager, Head Trainer

• Provide one-on-one and group t raining, sport specific t raining, posture corrective training, balance and

coordination t raining

• Develop and conduct seminars on functional training, proper posture, proper biomechanics, balance and

coordination, youth fitness, and sport specific t raining for staff and clients

• Develop detailed, easy to follow home exercise programs customized to the needs of the individual client

• Develop successful member services, personal t raining, and group fitness strategies/programs to improve the

quality and variety of services offered to clients and members

• Improve sales strategy by creating a customized step-by-step process to guide staff through the stages of initial

p rospect introduction, sales presentation, overcoming the objective, closing the sale, sale of add-on items,

creating referrals, and member retention

• Examine the most economical and efficient ways to design, operate, equip, and staff facilities based on

n umerous factors, including, funds and space available, location, and target demographics

October 2012 – April 2014 Mountainside Fitness Peoria AZ

Personal Trainer

• Provided one-on-one personal t raining, sport specific t raining, posture corrective t raining, balance and

coordination t raining

September 2011 –September 2012 VERYNiiiCE Flooring Southern NH/Northeastern MA

Bid Coordinator, Site Supervisor, and Installer

• Provided comprehensive and complete bids based on scope, demands, and timeline of project to ensure accurate

and realistic expectations while remaining competitive

• Monitored project to ensure progress aligns with bids to assist with future preparation and bidding proposal of

p rojects of similar scope

• Ensured client and vendor’s expectations were met through various stages of project and ensured both parties

were satisfied with timeline, quality, and expectations set forth at the beginning of the project

• Served as installer to ensure products were installed at highest possible quality in a timely manner to ensure

client satisfactions as well as ensure initial bid was as close to original quote as possible

September 2011 – September 2012 Best Fitness Nashua NH/Chelmsford MA

Personal Trainer

• Provided clients with a comprehensive fitness evaluation and ensured safe and effective use of equipment

• Completed physician clearance requirements, when applicable

• Maintained consistent client base through a unique approach that allowed each client to feel that they were

receiving individual attention designed specifically for their needs while providing personable, friendly service

t hat allowed each client to feel t ruly valued

• Designed innovative and motivating customized t raining programs based on each client’s interests, goals, and

abilities in order to successfully meet their personal fitness and life goals

• Provided client education on safety, maintaining healthy habits outside of the t raining sessions and provided

u nique solutions for continuing with fitness plan while t raveling for business, vacation, or during times during

t he year when life does not permit one to make it to the gym on a daily basis

• Ensured clients were exercising in a safe manner and within any physical limitations; provided modifications

w hen necessary and corrected form

• Provided a driven, energetic, and enthusiastic, attitude to motivate clients and inspire them to succeed in

meeting their goals

• Provided exceptional customer service to maintain a network of clients and ensure referrals

• Delivered a first class fitness experience

2007 2011 Best Fitness Nashua NH

General Manager

• Managed recruiting, training, coaching and mentoring to ensure diverse, motivated, knowledgeable, staff

• Worked closely with all departments to provide support based on extensive experience and in-depth product

k nowledge within the industry to enhance entire club experience for members and guests

• Drove monthly, quarterly, and yearly membership, training, and retail revenue goals set by corporate office

• Worked diligently to resolve any matter involving the facility, members, or staff in a fair and satisfactory

manner

2006 – 2007 Professional Fitness Nashua NH

General Manager

2002 2006 Best Fitness NH/MA/NY

Corporate Office Manager, Fitness Director, Personal Trainer, Sales Associate, Front Desk Manager

CERTIFICATIONS

• CPR/AED Certified

EDUCATION

1997 2002 Plymouth State University Plymouth, NH

Bachelor of Science in Exercise Science

Bachelor of Science in F itness/ I n ju ry Rehabi litation

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