Customer Service Sales

Dennis H. Beris

770-***-**** *******@*****.***

www.linkedin.com/in/dhberis

. Operations leadership. At FedEx, led teams of up to 48 employees. Hired,

trained, coached, and terminated employees. Minimized operational costs

and maximizing operational quality. Achieved all key operational metrics;

consistently kept overtime at 3-6% versus a goal of 7%. Surpassed year-

over-year safety goals for accident and injury rates.

. Business operations. Familiar with all business operations including

strategic planning, finance, supply chain, logistics, accounting, human

resources, marketing, sales, and customer service. Strong training

skills; able to learn new concepts quickly and pass them on to others.

Ran a small business, a limousine service, for five years.

. Safety and security. Earned certificates Homeland Security and

Antiterrorism. Ensure all airport compliance with OSHA, DOT, TSA, FAA,

USPS, and environmental regulations and laws. Seven-plus years in safety

and security with the Atlanta Braves, Westin Peachtree Plaza, and W Hotel

- and as a private investigator.

Professional Experience

January 2015 - Present Publix Fayetteville, Georgia

Customer Service

. Greet customers and ensure they had a pleasant experience while shopping

in store.

. Receive payment by cash, credit cards, WIC vouchers, and coupons.

. Identify prices of goods and tabulate bills by using optical scanners.

. Maintain a clean and orderly checkout area.

. Return unwanted items back to shelves.

January 2013 - Present Atlanta Braves Atlanta, Georgia

Loss Prevention Officer

. Currently providing year-round facilities management services.

. Respond to emergencies, investigate, interview, and write final reports

of incidents.

. Protect customers, employees, property, and other Atlanta Braves assets

. Train new hires policy and procedures.

. Monitor CCTV, alarm systems, and usage of hand held radios.

2013 - 2014 United Parcel Service Atlanta Airport, Georgia

Cargo Supervisor

. Supervised 33 truck loaders, agents, and drivers in a 300K SF

distribution center.

. Assist HR in interviewing and hiring.

. Collect and submit new hire paperwork to HRIS.

. Requested and distributed overtime when needed.

. Train and coach new hire employees.

. Ensure proper staffing and scheduling.

. Provide optimal customer service satisfaction.

. Ensured all packages were loaded properly to maximize container density.

. Assist customers in both English and Spanish in deciding which service

product is best for their needs.

2010 - 2013 FedEx JFK Airport Ramp, Queens, New York

Cargo Customer Service Manager

. Led a team of 24 customer service agents to ensure all customers' needs

are met.

. Recruit, interview, hire, and train best candidate for position.

. Create an outstanding customer experience and resolve customer conflict.

. Improved customer service quality results by studying, evaluating, and re-

designing processes

. Met financial objectives by forecasting daily operations and required

overtime.

. Worked with other departments, such as call center, sales, payroll, and

HR to resolve issues.

2008 - 2010 Starwood Hotels Atlanta, Georgia

Security Officer

. Served at the Westin Peachtree Plaza and the W Hotel in Buckhead.

Monitored CCTV in command center, patrolled property, updated daily log,

and provided CPR and first aid when needed.

. Provided assistance to law enforcement. Wrote final incident reports.

Dispatched officers to areas on property.

. Communicated with Spanish speaking employees and hotel guests.

2006 - 2010 Optimum Investigative Services Atlanta, Georgia

Private Investigator

. Managed needs and requirements of high-revenue commercial accounts

including providing extensive follow-up procedures. Provided 24-hour

surveillance. Investigated possible fraudulent workers compensation

injuries.

. Located plaintiffs, defendants, and witnesses utilizing public databases.

. Interviewed and recorded statements of vehicle accidents for insurance

companies.

. Provided reports of investigations with recommendations to insurance

adjusters.

1985 - 2006 FedEx Atlanta Airport Ramp, Georgia

Package Handler

. Load and unload packages

. Ensure weight and balance of freight containers are correct for aircraft

loading.

. Utilize belt loader, tugs, and dollies when required.

. Marshall aircraft to and from gates.

. Tow and pushback aircraft from gates.

Education

M.B.A., Saint Leo University Atlanta, Georgia

B.A., Business Administration and Management Saint Leo University

Atlanta, Georgia

Computer Skills

MS Word, Excel, PowerPoint, Outlook, Data Entry, and Excel.

Languages

Spanish - Professional working proficiency

Certifications

Homeland Security

Antiterrorism

Incident Response to Terrorist Bombings

Threat Assessment Investigation Cardio Pulmonary Resuscitation (CPR),

Automated External Defibrillator (AED), First Aid

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