Customer Service Sales

*** ****** **** *******, *** York ***** Phone: 585-***-**** Mobile: Cell: 585-***-**** ********.***@*****.***

K

AREN

W

ILCOX

O

BJECTIVE

Obtain a career track, full-time position that uses the skills and knowledge I have obtained through my work and educational experiences.

S

KILLS

& A

BILITIES Highly enthusiastic and motivated customer service representative with five years of retail

client interface experience, in a fast-paced environment. Dedicated to maintaining customer satisfaction.

• Excellent communication skills

• Creative problem solver

• Energetic work attitude

• Floor set design and visual displays

• Customer service

• Shipping and receiving

• Listening skills

• Multi-line phone usage

• Fast learner

• Adaptability

• Markdown/promotional procedures E

XPERIENCE A

DMINISTRATIVE

A

SSISTANT

R

ICHARDS

& W

EST

– E

AST

R

OCHESTER, N

EW

Y

ORK 05/2013 – Present

• Answer multiple phone lines and direct calls to appropriate individuals and departments.

• Manage Front, Wholesale, and Retail doors.

• The setup and takedown of fine jewelry store.

• Manage bills and invoices in accounting department.

• Help develop Company’s own database.

• Greet incoming clientele and direct them to the right side of the building .

• Enter bills and cut checks.

• Maintain an organized work environment.

• Enter weekly payroll and NYS taxes.

A

CCESSORIES

M

ANAGER, F

OREVER

21 V

ICTOR, N

EW

Y

ORK 09/2012 – 05/2013

• Monitored cash wraps in two checkout stations to display merchandise for customers to purchase.

• Answered questions regarding store and products, while maintaining knowledge of current sales.

• Work independently to manage merchandise stock, sales and replenishments, and designing merchandise to capture the customer’s eye.

• Provided an elevated customer experience to generate a loyal clientele.

S

ALES

A

SSOCIATE, O

LD

N

AVY

W

EBSTER, N

EW

Y

ORK 8/2007 to 09/2012

• Monitored cash drawers in four checkout stations to ensure adequate cash supply.

• Directed calls to appropriate individuals and departments.

• Computed accurate sales prices for purchase transactions.

• Answered questions regarding store and products, while maintaining knowledge of

current sales.

• Worked as a team member.

• Provided an elevated customer experience to generate a loyal clientele. E

DUCATION MONROE COMMUNITY COLLEGE HENRIETTA, NEW YORK

Associate in Applied Science in Business: Office Technology and Administration

Graduated December 2012

• Major: Administrative Assistant

• Courses: Microsoft Word, Outlook, Excel, Microsoft Publisher, Access, Accounting, Business Law, Business Math

• Keying Speed: 70-75 wpm T

ECHNOLOGY

• Microsoft Office Suite (Word, Access, Publisher, Outlook, PowerPoint, and Excel)

• QuickBooks C

USTOMER

S

ERVICE

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Handled guest complaints to maintain positive customer feedback. R

EFERENCES

A

VAILABLE

UP

ON

R

EQUEST

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