Customer Service Manager

Michael Biliskov Jr.

*******.********.**@*****.***

***** ****** **. *** *** Palm Beach Gardens, FL 33410

517-***-****

OBJECTIVE

To obtain a position in your business (adjust for position)

EDUCATION

Phoenix University

Bachelors of Science of Business GPA 3.0

May 2014

Major in Business Communication

. Coursework: Principles of Economics, Business Information Systems,

Business Communications, Business Law, Finance for Business,

Marketing, Intercultural Communication, Strategic Business

Communication, Integrated Business Topics

Northwood University, Midland, MI

Aug 2003-May 2005

Major in Hospitality

. Earned credits for 2 years before accepting a job in the hospitality

field

. Coursework: Entry level courses in Business, Hospitality, Accounting,

Statistics and Economics

WORK EXPERIENCE

Grimaldi's Pizzeria, Palm Beach Gardens, Florida (2011-2015)

Head Bartender

. Engage with bar customers and provide outstanding service to increase

customer loyalty

. Generate a strong bar patron following that increased sales every year

. Weekly duties of inventory, liquor orders, and maintaining bar quality

Aldo Group, Palm Beach Gardens, Florida & Novi, Michigan (2009-2013)

Assistant Manager

. Educate customer on product offerings and provide excellent customer

service for products

. Manage and motivate team to increase sales and satisfy customer needs

. Oversee pricing and stock control

Sagano's Japanese Steakhouse and Sushi Bar, Brighton, Michigan (2009-2011)

Bar Manager

. Deliver quality customer service and maintain a high standard of

customer management

. Manage all stock-management processes and maintain bar quality

Abercrombie & Fitch, Novi, Michigan (2005-2008)

Assistant Manager

. Promote sales by demonstrating merchandise and products to customers

. Manage 25+ employees during shift; help oversee staffing

SKILLS

. High level of proficiency in Microsoft Office applications such as

Microsoft Excel, Microsoft Word, and Microsoft Power Point

. Excellent communication skills, well organized, patient, works well

under pressure and able to multi-task efficiently

. ISSA Certified Personal Trainer

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