Customer Service Administrative Assistant

Resume for Karen Freese - 281-***-**** *****-*********@*****.***

Houston, Texas 77077

Experienced Administrative Assistant; accomplished in insurance

verification & pre-authorization of medical coverage; computer literate in

MS Office with Word, Excel, PP, Publisher & Outlook. Also experienced with

Kronos, Yardi, Greenway, ecw, med iSOFT, QuickBooks, the internet, and JD

Edwards. Perform job duties and am not limited to: great customer service,

front office, computer work, data entry, scanning, scheduling/rescheduling

appointments, and maintaining confidential patient/client/employee files.

Accomplished as an account executive, held a management positions as an

Onsite Property Manager for Public Storage, Inc. and a General Manager to

Pool Barrier of Houston.

Work Experience

Concierge/Business Office Assistant - Sunrise Senior Living at Cinco Ranch

- Katy, TX: May 2013 to Jan 2015. Responsible for greeting potential

residents and their families, greet visitors, manage both external and

internal calls, also; taking and communicating messages. The Concierge

provides an overview of community information to those inquiries in support

of the Director of Community Relations and Executive Director in the

marketing and sales efforts. Other responsibilities include assisting the

Business Office Coordinator/HR Designee in the community recruitment

process, computer data entry and other assigned general administrative

duties as well as monitoring the Bistro area for refreshments, cleanliness,

music and ensuring a pleasant atmosphere.

Medical Office Specialist - Complete Women's Care Center - Houston, TX: May

2012 to September 2012 - Responsibilities include all front/back office

functions including patient relations, appointment scheduling, telephone

duties, patient registration, insurance verification, handling medical

records, filing, cashiering, and computer work.

Administrative Assistant - Furniture Systems & Cubicles, Inc. - Houston,

TX: January 2012 to May 2012 - Enter New Customer's, Estimates & Sales

Order, Create Purchase Orders, Search and Order for Inventory and Customer

Jobs, answer phones, Distribute Mail, Build New Customer Folders and

Maintain Customer F/U on completed jobs. Help to maintain our work

facility.

Caregiver - Home Instead Sr. Care- Houston, TX: 2009 to 2012 - Serve as a

key member of interdisciplinary health care giving team for a busy Home

Health Care Company. Assist seniors with everyday living, doctor

appointments, and transportation; ensuring optimal client/patient care and

smooth daily functioning.

Administrative Assistant - Cameo Caregivers - Houston, TX: 2009 to 2010 -

Answer phones and verify caregiver schedules, take inquiries for new

clients, assist all upper management and accounting in A/R, A/P, Payroll,

and Collections.

Resume for Karen Freese - 281-***-**** *****-*********@*****.***

Houston, Texas 77077

Front Office Reception - Lymphedema & Wound Care Center/Satellite Office -

Sugar Land, TX: 2009 to 2009 - Greet patients, prepare rooms for therapy &

care, prepare new patient files, update current patient files, schedule

appointments, confirm appointments & answer phones.

Administrative Assistant - Furniture Systems & Cubicles, Inc. Houston, TX:

2008 to 2008 - Answer phones and verify orders, mail (collect, open and

distribute), prepare proposals, ordered

Office supplies and assist all upper management and accounting in A/R, A/P,

Payroll, and Collections.

Temporary Assignments - Office Team - Aurora, CO. September 2006 to April

2007 - Administrative Assistant - (1) Comcast: Locating nodes and

initializing correct dwellings for the purpose then to update database By

transferring information from the map to an excel spreadsheet. This job

required attention to detail and research skills. Customer Service/OE

Admin; (2) Merillat Industries, LLC: May 2005 to December 2005 - Verify

orders for the CSR's on kitchens and parts. We create purchase orders when

necessary, create and send audit packs, notify builders of the order and

time of delivery, keep track of orders in by using a dated shipping drawer

and turn out the shipping paperwork daily.

Onsite Property Manager - Public Storage, Inc. - Aurora, CO. 2004 to

January 2005 - Leasing storage/preparing leases, provide security to the

facility, A/R & A/P, bank deposits, inventory of supplies, collect on past

due accounts, collect and post rent from both our storage occupants and the

mini mall occupants sharing the PS property. Other duties include

scheduling and the organization and preparation of auctions on delinquent

units by putting out a newspaper add to announce the auction to the public

then mailing certified letters and notices to delinquent occupants.

Collection Coordinator - RE/MAX International Headquarters Company - CO. -

May of 2001- April of 2004 - collect annual membership dues from the Sales

Associates affiliated with RE/MAX as assigned to specific RE/MAX Regional

Offices. Collect past due membership fees, and assist membership services

to sign up new Real-estate Members. Assume personal responsibility in

providing quality service to clients and co-workers. Collection Calls,

Courtesy Follow up calls, Data Entry, Spreadsheets & Monthly Reports to

Regional Directors and Billing.

General Sales Manager - Pool Barrier of Houston, Richmond, Texas

Education: Diploma, WESTCHESTER HIGH SCHOOL - Houston, TX

Kaplan University Online for Associate of Applied Science in Administrative

Office. 88/120 credits completed.

Other Interest/Accomplishment: Avon Sales Rep & Recruiter - Avon Texas

Division 1696 - June 2014 I Sell and Recruit!

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