Customer Service Representative

Douglas Murry III

**** ******** *** **********, ** 36116 334-***-**** **********@*****.***

Education:

• Wallace Community College, Selma, AL

Associate of Science August 2007

• Huntingdon College, Montgomery, AL

Bachelors of Liberal Arts in Sports Management May 2011

• Troy State University Montgomery, Montgomery, AL

Masters of Science in Human Resource Management Dec. 2015

Work Experience:

Sejin Inc February 2013- Present

Quality Control Specialist 60 Hrs/Weekly

• Ensure that car parts meet certain quality standards and are safe to assemble.

• Ensure that parts are assembled correctly for intended use and perform to the manufacturer's specifications

• Perform inspections of parts, subassemblies and finished products according to criteria using standard physical, mechanical and/ or electrical measurements.

• Reject subassemblies or finished products as required.

• Accurately document the results of the inspections and testing.

• Maintain all controlled document files and test records in a timely and accurate manner.

• Provide feedback to assemblers regarding accuracy of assembly procedures.

NCO Collections January 2012-Feburary 2013

Direct TV Call Center Customer Service Representative 20-40 Hrs/Weekly

• Provided information in response to inquiries about services and handled and resolved customer complaints.

• Received customer payments and arranged payment arrangements for customers.

• Changed customer’s plans and services, phone capabilities, located lost payments, and transferred payments between accounts through multiple channels of correspondence.

• Provided information about products and services.

• Recorded payments, adjustments, and changes made to accounts.

• Worked within multiple systems simultaneously to execute customer payments, disputes, and reimbursements.

B-B Weaving Shop May 2005- May 2011

Office Assistant Internship 15-30 Hrs/Weekly

• Received incoming communication and gave information to callers, took messages, or transferred calls to appropriate individuals.

• Greeted visitors and handled their inquiries, and directed them to the appropriate persons.

• Made copies of correspondence and other printed material and received and distributed incoming mail and maintained files.

• Operated office equipment such as computers, fax machines, copiers, and phone system.

Thermalex_

• Checked Oil coolers for Condenser November 2009-June 2011

Rite Way March 2009-August 2009

Office Custodian 25 Hrs/Weekly

• Cleaned, dusted, and wiped furniture, swept and mopped floors, emptied trash containers, and replaced light bulbs. Vacuumed and shampooed carpets.

• Striped, cleaned, buffed and applied floor sealer and floor finish to hard surface floors.

• Used and maintained power equipment such as buffers, auto scrubbers, extractors, high pressure washers, high speed buffers and vacuums.

• Performed maintenance repairs.

American Home Patient March 2007-August 2007

Floor Leader/Stocker 40 Hrs/Weekly

• Cleaned and restocked medical equipment.

• Pulled equipment from warehouse stock to prepare orders and package for shipment.

• Ensured all equipment was labeled correctly and customer information was attached to all orders.

• Accepted and unloaded delivered shipments and ensured that the shipments were correct.

• Used equipment such as a hand-held computer system

• Marked equipment with identifying codes, such as inventory control codes.

• Replenished inventory as needed by stocking shelves with new and returned rented equipment and replacing damaged or missing products.

Skills:

• Previous public trust position.

• Strong multitasking, problem solving, analytical, and conflict resolution skills.

• Proficient in Microsoft Office software.

• Advanced presentation and communication skills.

• Customer service and group work skills.

Contact this candidate