Director Manager

M ARY E. HITCHENS MANAGER & DIRECTOR OF EDUCATION

Curricular Development ~ Evaluation ~ Strategizing & Implementation ~ Leadership & Training

Highly experienced and motivated professional with extensive experience directing programs of higher education.

Analytical strategist skilled in devising programs to increase retention rates and attendance and decrease absenteeism.

Collaborative communicator continually focused on building relationships and promoting synergy to drive positive

change, cohesive, comprehensive program development and overall enhanced performance. Areas of Expertise include:

Educational Management Staff Training & Leadership Vision

Healthcare Education Relationship Building Project Management

Accreditation & Compliance Cross-Team Execution Problem Resolution

E XPERIENCE & N OTABLE C ONTRIBUTIONS

INTERNATIONAL EDUCATION CORPORATION • Irvine, California • 9/2010 – 12/2014

A privately funded career education corporation.

DIRECTOR OF EDUCATION, REGIONAL ACADEMIC OPERATIONS DIRECTOR, REGIONAL NURSING DIRECTOR, INTERIM CAMPUS DIRECTOR

Headed the daily operations of the education department of four campuses. Prepared budgets and determined

allocations of funds for staff, supplies, equipment and facilities. Oversaw the hiring, training and development of

instructors and program chairs, as well as evaluated and coached employees. Played an extremely active role in

curricular development of all programs, analyzing and interpreted raw data from questionnaires, interviews and

group discussions to evaluate curriculum, teaching methods and community participation in educational programs.

• Achieved a 95% average overall retention rate, 92% attendance and less than 4% leave of absences.

KEY ACCOMPLISHMENTS:

• Awarded numerous times for retention and completion rates.

KAPLAN COLLEGE • Vista, California • 9/2002 – 9/2010

An accredited college with degrees in over 40 college programs in business, computers, healthcare and legal studies.

DIRECTOR OF EDUCATION, ACTING CAMPUS PRESIDENT

Led 70 members of the faculty and staff, 13 Direct Reports and 1,150 students. Spearheaded curricular development

for the Healthcare & Rehab Therapy Technician program. Trained and mentored Kaplan employees to work at other

campuses via the Director of Education Development program. Prepared all direct reports under my tenure for

internal promotions. Trained team in Accrediting Bureau of Health Educations Schools standards. Acted as Campus

President in the absence of the actual Campus President.

ASSOCIATE DIRECTOR OF EDUCATION, ALLIED HEALTH PROGRAM DIRECTOR, ASSISTANT ALLIED HEALTH DIRECTOR, INSTRUCTOR, NURSE

CLINICAL COORDINATOR, DIRECTOR OF STAFF DEVELOPMENT

Managed accreditation and compliance and oversaw retention attendance, drops and leaves of absence. Headed allied

healthcare curricular development, revision and implementation. Hired, trained, supervised and evaluated faculty

members. Instructed courses in theory, as well as providing clinical training.

• Guided program to rate of less than 1.4% retention for 24 consecutive months and slashed absences to less than 8%.

KEY ACCOMPLISHMENTS:

• Recognized twice a as a “School of Distinction” by the ACCSC and best career college in North County San Diego.

• Awarded Instructor of the Year in 2005 and Manager of the Year in 2008.

ELDORADO COLLEGE • Escondido, California • 9/1994 – 11/1997

An accredited private college operating from 1961 to 1997.

ADJUNCT INSTRUCTOR

Worked initially as proctor, then as a medical office programs substitute instructor.

LAS VILLAS DEL NORTE • Escondido, California • 2/1993 – 6/2003

A long-term care facility for seniors.

PROGRAM DIRECTOR OF ALZHEIMER UNIT

Led thirty staff members in the revision of old programs and the development and implementation of new programs.

• Increased capacity from 50 residents to 66 and found 100% commendable by surveys.

KEY ACCOMPLISHMENTS:

1184 Patricia Circle Vista, CA 92084 619-***-**** *************@*****.***

E DUCATION

Master of Arts, Education and Technology

KAPLAN UNIVERSITY Davenport, Iowa 2009

Bachelor of Science, Healthcare Management

KAPLAN UNIVERSITY Davenport, Iowa 2007

Associate of Science, Interdisciplinary Studies

KAPLAN UNIVERSITY Davenport, Iowa 2005

California 1977

Licensed Vocational Nurse (LVN)

Training Courses:

Phlebotomy/Intravenous Certified ● Director of Staff Development Certified ● Supervisor Drug & Alcohol Training ● CPR

1184 Patricia Circle Vista, CA 92084 619-***-**** *************@*****.***

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