Customer Service Human Resources
Resume:
Andrea D. Hill
Toledo OH *****
acpgqp@r.postjobfree.com
www.linkedin.com/pub/andrea-hill/21/843/238/en
Executive Profile
Senior Benefit Representative, with an extensive background and experience in assisting in the development,
dissemination and administration of employee benefit programs, including health & welfare, retirement and
supplemental benefit programs. This also includes the administration of the Family Medical Leave and Americans
with Disability Act requirements for over 5,000 employees. Working in the Human Resources field I am highly
d riven to achieve company goals.
Highlights
• •
Interviewing expertise Developed Employee Benefit Guide Book
• •
Benefits and COBRA administration New Hire employee orientations
• •
FMLA / ADA law knowledge Highly motivated and driven to achieve
p ositive results
• •
HRIS Oracle Employee Self Service Benefit Plans eligibility enrollment audits
a pplications
• •
HR policies and procedures expertise Ability to set and meet goals/ deadlines
Accomplishments
Coordinated the implementation of our ADP Total Absence Management system. This system was designed to
t rack all leave requests for all eligible classes for state and federal leave entitlements. In addition the system
t racked the status of the Open and Closed leaves which had the functionality of producing leave status reports.
S uccessfully implementation of the Americans with Disability Act tracking spreadsheet to capture
a ccommodation requests by employees. This spreadsheet details the interactive process the company
e ngaged in with the employee during this process in order to stay in compliance with the Americans with
Disability Act.
Professional Experience
Schenker Inc. July 2012 to Present
Global supply chain and logistics company.
Senior Benefits Representative - USA
Chesapeake, VA
In my current role, I provide excellent customer service on a daily basis by answering employee, managers, and
vendors requests and/or concerns regarding leave of absence and disability concerns under strict confidentiality.
Employees are made aware of any Family Medical Leave usage and entitlements available to them under State
and Federal Law to ensure they are notified timely of their rights and responsibility under FMLA. Coordination of
d aily leave administration including, but not limited to benefit enrollments, COBRA Notices, terminations,
changes in FLSA status and new hire on-boarding.
On a daily basis, I work closely with Benefits Manager and HR Director regarding the proper administration of
A DA accommodation request by employees. In addition to advising employees of leave Rights, I also maintain
leave records in our Oracle PeopleSoft / ADP Payforce record keeping system in addition to the ADP Total
Absence Management system to ensure they are accurately entered timely.
Schenker Inc. September 2006 t o July 2012
Global supply chain and logistics company.
Senior Benefits Representative - USA
Maumee, O hio
Responsible for the administration, implementation, and maintenance of the company benefits programs.
Administer programs designed to keep USA employees informed about company benefit p lans and proposed
changes. Ensures programs are current with regard to trends, practices, and costs.
BAX Global Inc. December 2001 t o September 2006
Global supply chain and logistics company.
Senior Human Resources Assistant, Specialist
Swanton, O hio
Provide prompt and consistent high-level administrative support for the payroll and
human resources functions including the areas of payroll administration, compensation/benefits,
employment, and training. I n addition my role was responsible for the timely processing of new hires,
t erminations, status changes, tax changes, deductions, direct deposits, computing and processing time sheet
data, rate changes, retroactive pay increase adjustments and special pays, maintain vacation and sick leave
records, compile reports on base and premium pay, prepare tax deposits and reports.
BAX Global Inc. Payroll Coordinator February 1999 to December 2001
Global supply chain and logistics company.
Swanton, O hio
BAX Global Inc. Human Resources Assistant Specialist April 1994 t o January 1999
Global supply chain and logistics company.
Swanton, O hio
Education
University of Phoenix – 2015 to Present
Certifications
Institute for Applied Management & Law – 2005
Americans with Disability Act (ADA) Certification - 2015
HR Software
Oracle PeopleSoft 9.2 – Employee Self Service and Manager Self Service
ADP Payforce Payroll System
ADP Time and Attendance
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