Customer Service Management

Christine Marsh

** ******** **. *******, ** *****

Phone: (860) 304- 5475

E-mail: ******@***.***

Education

Johnson & Wales University (graduation date 2015)

Major: Travel Tourism & Hospitality Management, with a concentration in Event Management

Valley Regional High School (Fall 2007-Spring 2011)

Student Council, Chorus, Sports: Tennis, Field Hockey, Cheerleading, Musical Production 2007, 2009, 2010

Work History & Internships

Intern: Johnson & Wales Internship curriculum component and FAM trip Fall/Winter 2012-2013

Intern: The Riverhouse at Goodspeed Station Banquet Facility, Haddam, CT Fall/Winter 2010-2011

Williamson Group Catering, Providence, RI September 2014 - Present

* Banquet server for weddings, Brown University, and other special events

Congress Hall, Cape May, NJ Summer 2014

* Internship position in association with Johnson & Wales Tourism & Hospitality curriculum. Program provides exposure and hands on experience to all aspects of event planning, management and operations.

Harpoon Brewery & Riverbend Taps Restaurant, Windsor, VT Summer 2013, 2014

Serving as hostess and back bar assistant I am responsible for:

* Efficient flow of customers and allocation of service load to wait staff

* Maintaining a neat and appealing appearance in the dining room

* Assist bartenders and wait staff in keeping items stocked and beverages delivered.

The Sustainable Farmer, Windsor, VT Summer 2012, 2013, 2014

Sales associate and product demonstrator

* Significant knowledge of locally produced cheeses and other agricultural products sold in the store.

* Customer service includes product demonstrations, cash handling, and order taking in a very busy environment.

Juniper Hill Inn, Windsor, VT May 2012 – August 2012

* Early arrival and set-up for breakfast

* Wait staff responsibilities for breakfast, dinner and special events.

Ashleigh’s Garden – Florist and gifts, Ivoryton, CT November 2010 – July 2011

* Conditioned flowers, created Bouquets

* Assisted walk-in customers, cashier service, off site delivery

Housekeeper: Commercial Services - our family owned business June 2008 – July 2011

* Worked independently or as part of a team

* Provided janitorial services to corporate customers

Skills & Certifications

* ServSafe, Opera Fidelio, Word, PowerPoint, Excel, and Publisher

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