Manager Service

Tiffany Pope

**** ***** *** **, **** PA ***** c:717-***-**** ************@*****.***

Professional Summary

Friendly and enthusiastic Manager with 3 years of Specialization in

Restaurant Management. Able to learn new tasks quickly and proficient in

growing key customer relationships. Represent establishment with

Professional demeanor at all times.

Skills

Active Learning Operation and Control

Judgement and Decision making Customer and Personal Service

Management Coordination

Training Critical Thinking

Experience

Shift Manager 03/2012-

Present

Bob Evans-York, PA

Resolve customer or employee complaints

Interview, hire, or train workers

Monitor compliance with health and fire regulations regarding food

preparation and serving, and building maintenance in lodging and dining

facilities

Count money and make bank deposits

Perform some food preparation or service tasks such as cooking, clearing

tables, and serving food and drinks when necessary

Renew work procedures and operational problems to determine ways to improve

service, performance, or safety

Waitress 02/2010-

03/2012

Baker's Diner-Dillsburg, PA

Check with customers to ensure that they are enjoying their meals and take

action to correct an problems

Write patrons' food orders on order slips, memorize orders, or enter orders

into computer system for transmittal to kitchen staff

Serve food or beverages to patrons, and prepare or serve specialty dishes

at tables as required

Roll silverware, set up food stations or set up dining are to prepare for

the next shift or large parties

Education

Bachelor of Science Criminal Justice 05/2012

Shippensburg University Shippensburg PA

Community Service

Volunteer Dover Recreational Board 2011-Present

Awards

Employee of the month Bob Evans

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