Customer Service Machine Operator

ROBERT J. PARENT

*** ******** ********* #***, **********, CO 80021 C: 651-***-**** ********@***.***

PROFESSIONAL SUMMARY

A highly skilled machinist and leader with a powerful combination of hands-on experience in

various facets of the manufacturing industry. A dependable, self-motivated, detail-oriented person

with a desire for conquering challenges and a drive for achieving results. A proven leader and

supervisor of direct reports with a focus on empowering, team building, innovation, technical

excellence, quality control, and customer service.

HIGHLIGHTS

• • EDM Machine Programming & Operating

Project Management

• • Assembly Process Development

Critical Thinker

• • Print Creation

Staff Training and Development

• • CAD Modeling and Design

Customer Relations

• • 3D-Printer Experience

Process Improvements

• • Lean Improvement Champion

Fixture Development

• • Communication and Presentation Skills

Hazmat Team Leader

• • Cleanroom Experience

First Responder Team Leader

EXPERIENCE

RMS Apr. 2008 - Current

Medical Device and Orthopedic Implant Manufacturer Coon

Rapids, MN Cell Leader – Assembly, Laser Welding, Clean room, and Laser Marking

Division Nov. 2013 - Current

• Develop and train in work instruction for customer assembly.

• Lead group in Kaizen events and performed lean manufacturing training.

• Program laser marking and laser welding machines.

• Direct and organize three shifts of staff.

Process Engineer Nov. 2010 – Nov. 2013

• Worked with manufacturing engineers to develop processes for product development

and assembly.

• Generated models/prints of fixtures using SolidWorks, Pro-E, and Esprit.

• Performed multiple levels of testing and inspection of components and assemblies.

• Managed groups assigned to find cost savings and streamline processes.

• Generated prototypes and fixtures using Stratasys® 3D Printer.

Cell Leader and Machine Operator Apr. 2008 – Nov. 2010

• Cell leader in the Wire EDM department.

• Developed programs to manufacture high tolerance medical devices and artificial implants.

• Designed and created fixtures for multiple manufacturing processes.

• Trained new operators on EDM machines and high-end inspection equipment.

• Worked with engineers and quality control staff to refine inspection procedures and processes.

ROBERT J. PARENT

Page 2

Wilson Tools International Apr. 1989 - Apr. 2008

Tool and Die Manufacturing White Bear Lake, MN

Supervisor and Machine Operator

• Trained new operators on EDM machines and high-end inspection equipment.

• Integrated SAP and lean manufacturing processes into our plant operations.

• Designed and created fixtures for multiple job applications and machine programming.

• Learned and trained peers in basic machine repair and lockout and tag-out procedures.

• Trained to perform 5S audits, and worked with cross-functional teams to improve efficiency and

on-time deliveries.

EDUCATION

St. Paul Technical College, St. Paul, MN 1989

Machine Tool Process Degree (3.9 GPA)

CERTIFICATIONS

PTC University, Burnsville, MN 2010

Introduction to PRO-Engineering Certificate (Learned the basic fundamentals

of PRO-E software).

University of Minnesota, Minneapolis, MN 2009-2010

Essentials of Supervision Certificate (Earned Certificate in 13 supervisory

and leadership courses over a 2-year period).

St. Paul Technical College, St. Paul, MN 2009

Introduction to Esprit Programming Certificate (Learned how to generate programs

using the Esprit programming software).

Anoka Hennepin Technical College, Anoka, MN 2009

Introduction to Solid Works Certificate (Learned how to create 3-D models

and working prints using Solid Works design software).

TECHNICAL SKILLS

SolidWorks, Pro-Engineering (Pro-E) Programming and Design software, Auto-Cad, Esprit, Sinker and

Wire EDM Programming and Operating, Precision Milling, Turning, Drilling, Inspection, Microsoft

Office Suite, First Responder, Hazmat Technician

ACCOMPLISHMENTS

• As a Machine Technician, designed and developed fixturing to increase productivity by 50%

and developed and upgraded programs to increase output and quality throughout the

department.

• Promoted to Cell Leader of the Wire Division. Assisted the department with poor on-time

deliveries, substantially increasing on-time deliveries through cross-training and team building.

Developed simplified standard work, resulting in better efficiencies throughout the department.

• Promoted to Process Engineer to aid in project development and improve and stabilize projects.

Trained in multiple facets of CAD modeling to allow for greater team opportunities. Worked

closely with manufacturing engineers to develop customer assemblies and meet customer

requirements.

• Promoted to supervisor of secondary operations with the vision of improving from a 65%

on-time customer delivery. Within 11-months, improved to 93% on-time customer

delivery. Worked in all facets of secondary operations to improve processes and

equipment. Developed a cross-trained team to allow for flexibility and to ensure stability

within the group. Became division champion in cost saving ideas which resulted in a lean

culture throughout the group.

• Accepted the leadership role of the First Responder team. Earned certification through the

National Safety Council. Ensured all required training and materials were in place to provide

a safe environment for 750+.

• Accepted team member role on the Hazmat team. Trained at the University of Minnesota

and received a Class A certification. Became strongest member on team through ideas and

leadership skills. Promoted to the team leader of the Hazmat team. Brought entire building

up to code and prepared for an emergency. Developed a company-wide spill plan as well

as an incident report document used by the entire Cretex organization.

Contact this candidate