Customer Service Sales

Jamil Memon

Inventory Control Manager - Tennis Express

Sugar Land, TX

*.********@*****.*** - 713-***-****

WORK EXPERIENCE

Inventory Control Manager

Tennis Express - Houston, TX - June 2013 to Present

Head of Inventory Control tasks such as cycle counts, inventory analysis, location adjustments, and inventory

reconciliations for over 100,000 SKUs.

• Plan and execute daily/weekly cycle count projects to maintain inventory accuracy.

• Manage the physical flow process of returned stock items, materials in the warehouse, and stock item labeling

systems for efficient material storage and handling.

• Monitor the e-commerce website to ensure accurate descriptions, pricing, and products on hand are shown;

work with web support and coders to resolve any unwanted discrepancies.

• Coordinate with the warehouse manager, shipping/receiving, and buyers to interpret delivery schedules,

availability of stock, and purchase orders to maximize warehouse and cash flow resources.

• Develop monthly sales and inventory reports for the retail store and e-commerce websites for RMSA solutions

to uncover data-driven inventory planning, detailed sales forecasts, and predictive retail analytics to maximize

ROI's.

• Educate warehouse and call center associates on quality control and assurance measures that help provide

just-in-time delivery with exceptional customer service.

Lead Cashier/Inventory Control

Tennis Express - Houston, TX - June 2011 to June 2013

Managed check out stations, cashier responsibilities, and updated customer accounts using CRM modules to

support existing and potential customer needs.

• Utilize POS and Command Retail software to properly account for issues, returns, purchase orders, and

associated backorders to audit stock items as needed to maintain inventory integrity.

• Analyzed sales and purchasing trends to help plan and execute strategies in demand.

Sales Associate

Dillard's - Sugar Land, TX - October 2008 to May 2010

Ranked #1 in sales for full priced apparel merchandise store-wide.

• Maintained cash registers, customer service quality, and sales goals 100% of the time employed.

• Responsible for selling and merchandising over 10 brands and 600 products.

• Utilized CRM software to update consumer accounts that alert consumers of new products/sales

Market Research Interviewer

Creative Consumer Research - Stafford, TX - November 2006 to September 2008

Conducted market research interviews for various clienteles consisting of taste tests, group discussions, and

on-the-phone interviews.

• Became the youngest Interviewer to be promoted to conduct field interviews in professional business

environments after proving myself top producer in interviewing events.

EDUCATION

Bachelor of Business Administration in Supply Chain Management

University of Houston - Houston, TX

May 2014

SKILLS

Microsoft Office: (Excel, Word, Access, PowerPoint), SQL Server Management Studio, Celerant Technology,

CRM, Cost Optimization, Warehouse Operations, Just In Time Purchasing, Value Analysis, Fixed Pricing,

Expediting, Process improvement

LINKS

http://www.linkedin.com/pub/m-jamil-memon/73/b87/920/

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