Customer Service Administrative Assistant

Ersell Youngblood

**-** ****** ****, ** ? Long Island City, NY 11101 ? Cell: 347-***-****?

Email: *******@*****.***

Summary of Qualifications

( Proficient in Microsoft Word, Excel, and Power Point (

Excellent verbal and written skills

( Skilled at meeting project deadlines on time (

Willing to assume increased responsibilities

EDUCATION

State of New York Insurance Agent for Accident and Health 2010

Metropolitan College of New York, New York, NY

Graduated with a Masters Degree in Business Administration, 2007

Graduated with a Masters Degree in Public Administration, 2004

Graduated with a Bachelors Degree in Human Services, 2003

INTERNSHIP EXPERIENCE

Public School 111Q

Long Island

City, NY

Teachers Assistant

September 2003 - June

2004

. Created and implemented a reading comprehension program that resulted in

an increase in reading comprehension scores

. Provided classroom instruction to Special Education students with

supervision

. Designed classroom presentations and learning games that stimulated

literacy skills

. Helped evaluate, and assign lessons; assist in the preparation,

administration, and grading of tests; listen to oral presentations; and

maintain classroom discipline

Goodwill Industries

Astoria, NY

Supervisor April 2003- August 2003

. Provides a wide range of service interventions to mentally challenged

adults as specified on client's individual job action plan

. Planned, developed and implemented strategies for developing students'

independent work skills

. Implemented a series of work readiness workshops that helped clients with

mental challenges to adjust to workplace demands

. Developed and led workshops on time management, stress management, work

ethics and retention to ensure that clients are productive on the job

PAL Western Queens Nursery School

Long Island City, NY

Supervisor & Community Liaison

September 2002 - April 2003

. Restructured and supervised after school program ensuring teaching

program included homework support

. Created and implemented an eligibility questionnaire for parents to

assess their need for daycare services

. Developed, directed and led successful job readiness workshops regarding

interviewing, networking and career counseling for parents

WORK EXPERIENCE

Aegis Communication group

New York, N.Y

Licensed Customer Service Agent / Medical Claim & Benefits Specialists

October 2010 -August 2014

. Enrolled Medicare members into Medicare advantage, prescription drug, and

optional supplemental plans

. Accurately record, members, and orally communicate detailed information

. Handle incoming calls from policy holders; respond to inquiries, resolve

problems, and correct policy errors

. Performed navigation through various call center systems

. Aided policy holders in the interpretation of their medical claims,

policies, and their financial responsibility for each claim

Peoples United Methodist Church

Astoria,

N.Y

Administrative

Assistant

December 2008 - January 2010

. Draft financial, statistical, narrative reports, in addition to proposal

writing for program funding

. Scheduling and coordination of resources

. Schedule appointments and coordinate logistics for various events and

meetings

. Storing, retrieving and integrating information for dissemination to

staff

. Operate and troubleshoot new office technologies, including internet

navigation

Human Resources Administration New York, NY

Administrative Assistant (work-study) July 2006 - March 2007

. In charge of indexing and scanning employee files into computerized

system

. Responsible for transporting information onto microfiche

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