Customer Service Engineer
Resume:
Steven Dale Taylor
Address: **** ****** ***** ***** ***# 412, Austin, TX 78735 Phone: (903)
***-**** *****: ******.**********@*****.***
Education
Texas A&M University, College Station, TX Graduated May 2014
B.S. Industrial and Systems Engineering
Minor in Mathematics
Major (Overall) GPA: 3.26/4.0 (2.704/4.0)
Technical Experience
Senior Design: American Spincast (Steel Manufacturing), Belton, TX January-
May 2014
. Recommended strategies that improve work flow and productivity in machine
shop.
. Analyzed/Organized company sales data for various customers over several
periods.
. Analyzed product flow and overall product mix.
. Investigated facility layout and operators to ascertain areas of
improvement.
. Improved decision making process for "Mass Customization" product mix.
. Throughput analysis with "before and after" recommendations
. Economic analysis of improvement recommendations.
Work Experience
Ply Gem Windows, Bryan, TX
November 2014 - Current
Process Engineer
. Perform process, safety, and 5S audits of production lines to ensure safe
and efficient work practices
. Completed cost savings projects, reducing over $150,000 in wasted scrap
. Reconfigured work area layouts to improve production and ergonomics
. Created and maintained statistical control charts for work in progress
and finished product.
. Constructed simulations of production lines for optimization and
identifying/addressing bottlenecks
. Implementing continuous improvement projects to increase productivity and
quality.
Jimmy John's, College Station, TX
May 2012-November 2014
Delivery Driver
. Managed orders to ensure high levels of customer service.
. Planned the logistics for making deliveries on time and maintain high
levels of customer service.
. Trained new employees on restaurant operations.
Brookshire's Grocery Company, Austin, TX 2007-2011
Cashier, Deli Clerk
. Managed and secured the cash registries.
. Served customers in order to guarantee their satisfaction.
. Trained new employees.
. Managed food service and handling.
. Assisted with shutting down the store at night.
Extra-Curricular Activities:
Holy Cross Catholic Church, Pittsburg, Texas 2006-2011
. Assisted with running fundraisers and church services.
Aggie Student Bonfire 2010-2013
. Observed safe work-site conditions.
. Worked in teams to clear trees and brush on private property per the
request of the owner.
. Assisted with the construction Aggie Student Bonfire Stack.
Skills & Awards
Technical Skills: Bottleneck analysis, discrete-event system simulation,
engineering economic analysis, facility layout design, forecasting, human
factors & ergonomics, statistical process control, technical writing,
optimization, queuing theory.
Programming Languages: AMPL optimization language, C, Visual Basic for
Applications (VBA).
Software: Autodesk AutoCAD, Autodesk Inventor, Microsoft Office Suite,
SIMIO simulation software.
Awards: Phi Theta Kappa National Honor Society (2008-2009).
References:
-Mr. Seth Marcon - Head Technician
Brazos Cleaning and Restoration
380 Industrial Blvd, Bryan, Texas
-Mr Marshall McDermott - Engineering Manager
PlyGem Windows
615 Carson St, Bryan, Texas
-Ms. Samantha Sutton - Colleague and friend
Summer intern at Trinity Industries
Cell Phone: 919-***-****
-Mr Daniel Jatem Escalante - Colleague and friend, Senior
design project team partner
Engineer at Schneider Electric
Cell Phone: 918-***-****
Contact this candidate