Customer Service Representative

Raza Hussaini

** ****** *****

Toronto, ON

Phone: 226-***-****

E-mail: ****.********@*****.***

EDUCATION: Bachelor of Commerce: Business Administration(Honors)

Sept 2010 - Dec 2014

University of Windsor, Windsor, ON

PROFILE OF SKILLS

Technical Skills

> Experience in administration of

Windows Server 2003/Windows/ Unix/ Linux/ Cognos TM1 & BI servers/

Rational Team Concept (source code)/AutoBANKER/Peoplesoft

Computer Skills

> Lotus Notes

> SAP

> HTML, Dreamweaver, Flash, C#

> Microsoft Office

> Adobe Photoshop

> SPSS

> Phoenix, Testclub Studio

> SQL

WORK EXPERIENCE:

Business Development Analyst,

Feb 2010-April 2010

Atlas Bank Limited

> Acted as a liaison between the customer and assisted in providing the

further business opportunities

> Collaborated with several developers to automate remaining tests using

various software and techniques.

> Produced documentation to set up proxies, handlers and setting up testing

environment.

> Created new automated tests using Rational Functional Tester and Testclub

Studio.

> Verified fixes provided by the development team for the identified bugs.

> Furthered my knowledge with setting up and using Testing Software

Assistant Manager HR,

May 2006-July 2007

Precision Communiqu

> Operated an International Call Centre where I was responsible for

recruiting, training and managing the operations of the call centre

> Responsible for managing and interacting with international clients such

as Microsoft, Orange, 3 Mobile, Vodafone and Marketing Decisions Inc.

> Managed payroll and kept track of employee hours worked

> Advertising all open job positions and creating new personnel files

> Managed compensation and benefits administration and recordkeeping

Customer Service Representative, Oct

2005- May 2006

The Resource Group

> Delivered customer care and support

> Developed different sales strategies that focused on new potential

clients

> Used problem solving and conflict resolution to overcome client

objections

> Made sure all customers needs were meet

Raza Hussaini

ACADEMIC/WORK RELATED PROJECTS

Database Architect

> developed a relational database management system for Mobilinq Inc to

replace their existing manual system using a combination of MS Access and

SQL and business rules defined by the client

> used the clients input to create a solution that best suited their needs

while utilizing all tools learnt

Event Organizer/Coordinator

> Worked as a team to organize a charity event to raise money and awareness

for The Salvation Army, Downtown, Windsor, ON sponsored by Caesar's

Casino, Windsor, ON

> Developed different strategies to raise a total of $700 (Goal was to

raise $500) and used various marketing channels to raise awareness of the

cause

> Volunteered at the soup kitchen of the Salvation Army to help the

community

Marketing Planner

> Developed a marketing plan for a public service announcement while

working in teams

> Used different marketing tools to determine the target market with

different strategies to accomplish the objective of the plan

> Created a Television Advertisement to promote drug awareness amongst teen

as the final project and got an "A" grade

> Worked with professors to develop an effective marketing strategy

> Closely worked with team members and professor to deliver a plan

VOLUNTEER ACTIVITIES

> Walk Safe (University of Windsor)

Aug 2011- Jan 2012

> Member, PSA (Pakistan Student Association), (University of Windsor)

Sept 2010- July 2013

REFERENCES AVAILABLE UPON REQUEST[pic]

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