Human Resource Management
Resume:
CURRICULUM VITAE
Kiran Sharma
House No.- ***, Gali No.-7,
Near Gurudwara,Govindpuri, New Delhi-110019
Mobile: 837-***-****, 981-***-****
E-mail:*****************@*****.**
CAREER OBJECTIVES:-
To achieve success with honest and diligent efforts towards my profession and to sharpen my
professional skill along with the growth of the organization.
EDUCATIONAL QUALIFICATION:-
Academic Qualification
•
M.Com in 2006 from H.P.U
I.
B.Com in 2003 from H.P.U.
I I.
Plus two in 2000 from H.P. Board
I I I.
Professional Qualification
•
MBA in 2010 in Human Resource from IGNOU
I.
1. Recruitment and selection
2. Performance Appraisal
3. Orientation and Relocation of Employees
4. Intra personal processes:- Understanding Human Behaviors, Learning,
Motivation and perception
5. Grievance Handling and discipline
Computer Knowledge
•
I. One Year Diploma in Computer Application and multilingual D.T.P. in 2005.
I I. Three month diploma in Tally from Tally Academy (Version 7.2, 8.1)
WORKING EXPERIENCE:-
Worked with Compact Systems Pvt Ltd., New Delhi as a AMC Support
I.
Coordinator (PAN India) from June-2014 to Dec-14.
Job Profile:-
Customer Grievance Handling
Call Allocation
Call Updation
SLA Management
Performance Feedback of company to client
Chargeable Calls Coordination
Yearly root Cause analysis of Performance
Coordinate with vendor over phone, Through E-Mails and in meetings
Give Training to subordinates
I I. Worked with One Up Systems Pvt. Ltd. as a Service Support Coordinator (PAN
India) from Dec. 2010-June-2014.
Job Profile:-
Customer Grievance Handling
Call Allocation
Call Updation
SLA Management
Performance Feedback of company to client
Chargeable Calls Coordination
Yearly root Cause analysis of Performance
Coordinate with vendor over phone, Through E-mails and in meetings
Give Training to subordinates
I I I. Worked with NIIT GIS Ltd (ESRI), Sector-1, Parwanoo as a GIS Technician from
April 2008- Nov. 2010.
IV. Worked with H.P. Academy of Arts, Culture and Languages, Shimla as a Project
Incharge from July 2005 to March 2008.
STRENGTH:-
Industrious
6.
Good team Leader
7.
Optimistic
8.
Confidence
9.
PERSONAL DETAILS:-
10. Father’s Name Sh. S.D.Sharma
11. Date Of Birth 17 March, 1983
12. Nationality Indian
13. Marital Status Married
14. Religion Hindu
15. Languages Known English and Hindi
DECLARATION:-
I am sure that with my experience and sincere application of my skills, i can
contribute positively to your organization if given a chance.
Place: - New Delhi
Date:- (KIRAN SHARMA)
Contact this candidate