Customer Service Supply Chain

Joseph F. Lemmo

Address: *** *. ***** **. ***** Address: *******@*****.***

Media, PA 19063 Phone: 610-***-****

Education

The Pennsylvania State University

B.S. Industrial Engineering – 2013

Villanova University

Certified Six Sigma Green Belt (CSSGB) – 2015

Technical Skills

Proficient in Solidworks

Proficient in Microsoft Office (Word, Powerpoint, Excel, Access)

Proficient in SAP

Employment

VWR International (January 2014 – Present)

o Position: Third Party Buyer

o Duties:

Owns and resolves the daily tactical supply chain issues; Backorder resolution, Open

Order Expediting, Lead time management

Calculates and updates Customer pricing based on applicable pricing rules. Expedites,

cancels /defers and ensures system generated and manual purchase orders are aligned

to support Customer need dates

Serves as liaison between VWR Customers and Suppliers, maintaining positive vendor

relationships. Evaluates suppliers based on capability, performance and delivery

Identifies and corrects Supply Chain constraints by acting as liaison between Sales,

Customer Service, Warehouse and Suppliers

Analyzes key trends in order history in the context of the Customers Supply Chain

processes to proactively identify and propose key process improvements to the

Supplier and VWR functional teams

Trains new employees

o Accolades:

Voted by my peers as a high impact team member and was published in company’s

enterprise-wide news letter

Chosen as a subject matter expert on various processes. Gave presentations and

developed SOP’s on these processes

Penn State Food Services (September 2011 – December 2013)

o Position: Crew Leader

o Duties:

Managed around 15 employees per shift

Ensured that all duties were done at a timely fashion during shift

Acme Markets (February 2005 – August 2011)

o Position: Front-end manager, customer service representative, backroom assistant, stocker

o Duties:

Managed employees

Help customers by solving problems that may arise

Keep inventory as well as product placement

Relevant Coursework

Capstone Project: Developed method of packaging to prevent damage to ultra-sound equipment

during WIP for Sound Technology. Lead team in development of packaging.

Operations Research/Service System Engineering: Developed service systems to work at optimum

efficiency using linear and nonlinear programs.

Information Processing/Simulation: Wrote programs that allowed for easy data-mining, through the

use of k-means and SQL’s. Interpreted data that was gathered. Simulate systems using Arena and

analyze the output.

Engineering Probability and Statistics: Analyzed probabilities, statistics, and errors of various

projects

Engineering Economics: Budgeted various examples of engineering projects.

Lean Manufacturing: By utilizing factory ph ysics, made various systems operate more efficiently

by improving their throughput, WIP, process time, etc.

Case Study Experience

Developed probabilistic and deterministic inventory models based on various given information

about a company and its customer demand.

Given hundreds of lines of data, data-mining techniques were used for analysis. From this analysis,

marketing models were suggested.

Using Lindo, a linear program was developed and an optimal solution was found. The solution was

then analyzed and interpreted.

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