Customer Service Administrative Assistant

CURRICULUM VITAE

Name : Theresia Paul Watowa

Nationality : Tanzanian

Address : P.O. Box 28053- 00200,Nairobi- Kenya.

Date of Birth : 11th October 1986

Telephone : +254-***-***-***

Email Address : *******@*****.***

********@*****.***

PERSONAL PROFILE

I am an honest, efficient and hard working person who likes to learn. I am

flexible with strong interpersonal skills that allow me to build good

workplace relationships in a range of environments. I am result orientated

and professional in my conduct, I value honesty and integrity. I work well

independently and as a team player with excellent communication with all

levels of management and colleagues.

CAREER OBJECTIVE

To work in an organization that provides an enabling and challenging

environment in which I can use my current experience and abilities to grow

personally and deliver on what is required.

EXPERIENCE

Organization : Consumer Federation of Kenya (COFEK)

Period : March 6th 2012 to date

Positions : Program & Administrative Assistant

Responsibilities

Support in implementing program activities

. Support in the administration of projects organized by COFEK

. Funds mobilization- sourcing for opportunities for partnership and/or

funds for COFEK

. Administrative support to the Programme Management unit

. Organizing and facilitating events

. Mobilizing target groups and gathering target groups for discussions

on issues affecting consumers.

. Communicating with target audiences and managing customer

relationships at COFEK

. Managing and administrating COFEK website and the related social sites

- COFEK Facebook page

. Part of COFEK emergency response team in handling crisis during

events.

. Organize and coordinate meetings with follow-up meeting reports and

meeting minutes

. Other functional writing skills ability- memo report, official company

letters, invitation letters

. Support to knowledge building and knowledge sharing

. Contributing to COFEK proposals writing

. Answer customer's questions, as well as question customers to obtain

full understanding of what information is being requested.

. Document all calls with regards to customers inquires

. Provide quality customer service on every call.

. Performs administrative/clerical functions; carries out routine office

procedures e.g., types, files, copies documents, makes bank deposits.

IT Skills

Proficiency of following software applications

. Microsoft Office word

. Microsoft Excel

. Microsoft Power Point

. Microsoft Access

ACADEMIC QUALIFICATIONS

Jan 2010 -Dec 2011 Air Travel and Related Studies Centre, Nairobi

-Kenya.

Diploma in International Relations

An intensive two-year course taught in a private College in Nairobi, Kenya

through which I acquired Professional skills in the following areas:

. Customer Service

. International relations

. Diplomacy

. Political Science

. Fundamentals of Diplomacy

. Environmental Studies

. United Nations & its Organizations

. International Law

. Office Procedures

. Entrepreneurship

. Regional Conflicts in Africa

Jan 2007- Dec 2009 Ifakara Girls Secondary School, Morogoro-

Tanzania

Advanced Certificate of Secondary Education

Jan 2003 - Dec 2006 Kilomeni Girls Secondary School, Kilimanjaro -

Tanzania

Ordinary Certificate of Secondary Education

Jan 1994 - Dec 2000 Masandare Primary School, Kilimanjaro - Tanzania

Certificate of Primary Education

HOBBIES

. Cooking

. Reading Books

. Hiking

. Designing outfits using African prints

. Swimming

. Modeling

. Travelling

REFEREES

Ms. Nancy Kariuki

Public Relation Manager

Consumer Federation of Kenya (COFEK)

Cell : +254-***-******

Email : *****@*****.**.**

Mr. Charles Gakuu

Managing Director

Air Travel and Related Studies Centre

P.O. Box 102***-*****

Nairobi.

Cell : +254-***-***-***

Tel : (+254 20) 2228336/315161

Email: *****@****************.**.**

Daniel Oloo Othieno

Administrative Assistant/Project Officer

APEX Management Systems Consultants/

African Women's Alliance for Tobacco Control

P.O. Box 228**-*****

Nairobi, Kenya

Cell : +254*********/ 077*-***-***

Email : *****@******************.*** /

***.******@*****.***

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