Customer Service Manager
Resume:
Fast Track Avenue,
Brgy, Moonwalk,
San Agustin Village,
Paranaque City
Zip Code 1700
**************@*****.***
ZENDA ANGELLI T. MACUJA
To work with experienced professionals and expand my knowledge, and to
OBJECTIVE
use my existing skills to support the team. Leading to a more efficient and
well organized management system and customer satisfaction.
Computer literate in Mac OSX and Windows Operating systems.
SKILLS & ABILITIES
Skilled in Microsoft Office Suite.
Browsing and research using Internet Explorer, Google Chrome,
Safari & Firefox.
Knowledge of Corel Draw & Adobe Photoshop.
Basic understanding of Architectural and Mechanical drawings
(Drafting).
Fluent in English and Tagalog
Competent in Nihon-go & Basic Italian
EXPERIENCE BUYER, FASHION ONLINE
November 2014 - Present
Sourcing new products.
Inventory Management.
Understanding customer needs.
Research into current and future trends.
Market analysis and forecasting.
PROMO MODEL, UNDER ADS IN MOTION, INC
May 2013 – November 2014
Promotion of new products.
Liaison within the company.
Communication with customers.
SINGER, FAITH OF VIII (BAND)
March 2012 – January 2013
Live shows, singing, Puppet and choreographed dancing.
Learning new songs and dance routines to tight deadlines.
Representing the band, interacting with the public.
BRAND AMBASSADOR / PROMO MODEL, CONSUMER’S INSIGHT
September 2011 – January 2012
Promote the brand through interactive marketing activities.
Customer relations.
Demonstrations.
SECRETARY / TRANSLATOR, SEA LAND INC.
May 2010 – November 2011
Transcriptions and minutes.
Managing appointments and meetings for the CEO.
Assisting the Japanese NPO with financial and private properties.
Translation.
Filing of confidential information and documents.
CHECKER, MANDURIAO STAR INC.
September 2008 – January 2009
Ensuring the accuracy of transactions.
Packing of purchased items.
Completing turnover documents.
Verify accuracy of cashier entries and receipts for purchased products.
Authentication of card details, pictures and signatures.
RECEPTIONIST, LIYIMEN CHINESE RESTAURANT
April 2006 – July 2006
Managing phone calls and bookings.
Ordering and managing stock.
Dealing with customer complaints
CHECKER, STAR PARKS CORP.
September 2004 – February 2005
Checking proper flow of ticketing before entering rides.
Risk assessments and safety checks.
Head counting.
Ensuring customer satisfaction.
EDUCATION ROYAL CHRISTIAN COLLEGE - B.S. AIRLINE MANAGEMENT
2001 - 2003
ST. ANTHONY’S COLLEGE
1997 - 2001
H. BAUTISTA ELEMENTARY SCHOOL
1990 – 1996
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REFERENCES SHINNA KATHLEN DUARTE
Accountant, Royal Networking Co.
EDWIN REDRINO
Branch Manager, Fullerlife
MIKKIE SACHIKO FLORES
Customer Service Assistant
MA.CHRISTINA DE LUNA
Medical Secretary, St. Lukes Hospital
PAUL ANDREW PISIG
Managing Director, Pisig Worlwide Inc.
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