Supply Chain Customer

YUKA NAPOLITAN

720-***-**** ****.*********@*****.***

PROFFESIONAL SUMMARY

A highly motivated and professional individual with over 7 years of experience in Global logistics and transportation

Sales support experience in contract negotiation and pricing, project management

Skilled in optimizing the international import/export, supply chain and coordinating transportation method to ensure the most

effective strategy

Great communication and interpersonal skills to work in the team in fast paced environment

Eager to learn, grow and improve skills to achieve goals to contribute to the success of company

Analyze large volumes of information, quickly assess situation, identify root causes of issue, generate solution and procedure and

effectively communicate at multiple job functional level

Working knowledge of technology such as customized software and systems application

Strong skills set on MS Excel, Word and Outlook

WORK EXPERIENCE

MARKET SPECIALIST/CALL CENTER CUSTOMER SUPPORT

American President Line (APL) LTD.

November 1995 June 2014

• Resolved issues including Customs related to the tactical international movement of cargo.

• Saved the company cost by 20% by analyzing critical logistical processes and issues. Led process enhancement initiatives

across various departments.

• Collaborated with other departments as necessary to meet customer requirements to ensure scheduling and contractual

agreements were met. Increased the cargo volume by 30% per month with thorough proactive communication to customers.

• Received more than 100 recognitions from internal/external customers for job well done during my time with APL Ltd.

• Provided ongoing analyses in areas such as transportation method, transit time, costs and procedure procurement.

• Developed cargo tracking procedure catered for each customer including customized reports exporting date from internal

software to Excel.

• Instructed customers how to use online system to track shipments, check rates, book cargo and submit documentation.

INTERNATIONAL IMPORT/EXPORT SPECIALIST/FREIGHT FORWARDER

Nippon Express USA Inc.

May 1992 – May 1995

• Responsible for daily operations for import/export shipping including preparing documentation for both Air and Ocean shipments.

• Worked closely with internal/external customers, freight carriers, to proactively manage the logistics process.

• Established pricing for various transportation method to move freights internationally.

• Performed as point of contact of coordination from price estimation to container loading, preparing Customs forms and invoices

for International relocation.

EDUCATION

University of Kitakyushu, Japan

Bachelor of Science Major in Chinese Language, Minor in English

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