Project Manager Management
Resume:
Kedar Navkal
Naperville, IL *0563
SUMMARY
Seasoned IT professional with broad IT experience in Healthcare and
Insurance industries. A proven track record of managing IT Operations.
AREAS OF EXPERTISE
. Service Desk / Service Management
. Change management
. Problem / Incident Management
. Project Management
. Asset Management, License Renewal and Vendor Management
. Solutions Architecture
. Diversity and Inclusion
PROFESSIONAL EXPERIENCE
Walgreens July 2013 - April 2015
Infrastructure Upgrade
. WIN XP to WIN7 upgrade - Strategic planning to roll out WIN7 to 8000+
Walgreens stores: I was the Solution Architect for number of large sub-
projects spawned, some requiring upgrades to AS400 and Linux servers.
o Upgrade Gupta Centura from version 4.2 to 6.2
o Upgrade Tuxedo from version 6.5 to 12
o Upgrade Websphere 6.5 to 8.5
o DNS/DHCP migration
. Upgrade Scanners, Global 360, Kofax VRS: Was the PM as well as Solution
Architect, with a team of 3 on-site resources and a couple of off-shore
developers. The two month long project was completed on schedule
. Upgrade Mailmerge application: Replaced the existing solution with a WIN7
compatible alternate with two on-site, two off-shore resources. The
project reduced the cost of ownership to 15% of the current solution
. Upgrade from IE8 to IE10, Validation and Remediation of all web
applications
. Create IT roadmap for application changes affecting store operations in
next 2-3 years:
. Explore mobile platform integration with core Walgreen applications, as a
strategic partnering initiative with major mobile platform vendors.
Blue Cross Blue Shield of IL / Dearborn National (HCSC) June 2004-June
2013
Sr. Manager, IT Operations
. IT Service Desk Management:
o Managed End User Services, Mobile Devices, Desktop Distribution
and Support. Achieved 100% customer satisfaction using ITIL and
Continuous Service Improvement models
o Monitored and improved performance of service desk resources,
service desk tasks, projects, applications, and business
processes
o Defined KPIs, SLAs, call statistics, critical success factors
and risk factors. Published SLAM charts, dashboards, KPI
reports. Met or exceeded all Customer Service target statistics.
o Responsible for operations of first and second level Application
support for 40+ applications
. Leadership:
o Made individual development plans and associate training plan as
one of the SMART goals. Conducted performance appraisals and
delivered reviews
o Used IT Career Development Program to encourage training and
certification
o Coached team members on IT objectives in light of corporate
vision and mission
. Change management:
o Developed a change management plans coordinating with corporate
IT staff
o Established a communications strategy across IT, using
standardized templates
o Moved all production changes to weekend only to minimize
disruption.
o Developed escalation strategy and communication plan to manage
production changes.
o Served as an escalation point for incidents/outages for business
critical applications
. Project/Program Management:
Partnered with sponsors, stakeholders and senior management to ensure
the strategic goals and objectives of the project are met. Managed
project baseline, budget, and customer expectations for a number of
concurrent projects.
o Migrating business applications to new data center,
o Win7 upgrade,
o SQL 200*-****-**** upgrade,
o Upgraded Document generation system, Accounting system, and
Claims system,
o Merger of Dearborn National with Dental Network of America,
o Rebranding of Fort Dearborn to Dearborn National.
. IT Operations Management: oversight of system functionality,
maintenance, and coordination
o Helped create Recovery Playbooks for all business critical
applications. Participated in corporate Business Continuity and
Disaster Recovery exercises
o Developd strategic / tactical plans, provided governance to
prioritize and approve technology projects
o Defined Policies and Procedures to align with corporate vision
and mission
o Maintained Servers, Networks, Storage, and other infrastructure
components in corporate data center using corporate resources
o Application Security and Asset Management to ensure compliance
with State / Federal regulations
GM-Locomotive Group (GMLG) March 2001 - September 2003
Process/Project Manager
GMLG manufactured Locomotives and Defense Armored Vehicles in US and
Canada .
. Project Management: Managed numerous projects using PMBOK guidelines.
Ensured compliance with GM's architectural standards. Worked with
cross functional teams located in London Ontario, and in India to
develop Business Cases, Scopes, Charters, Project Plans, Roles and
Responsibilities, and Tracking & Change Control documents.
. Asset Management / Standardization: Developed and maintained database
of software assets. Established license renewal process to ensure
uninterrupted availability of licenses and support. Monitored
software license utilization. Saved $150,000 of budgeted $750,000 by
eliminating excess capacity and by utilizing GM's standard tools.
. Incident Management: Analyzed case-resolution data of break-fixes.
Implemented request prioritization process. Monitored vendor error
resolution progress. Published an accountability structure and an
escalation process. Reduced the average time for completion of a
request by 80%.
. Client Liaison: Lead a focus group of Business Process Owners to
prioritize IT projects in compliance with corporate policies, and
procedures. Advised top management team on schedule, budget, status
of key project milestones and critical success factors.
. Software Implementation: Evaluated software tools for functional fit
and compliance with network architecture and design guidelines.
Deployed and rolled out large CAD/CAE applications in production.
CapacityWeb.COM October 2000 - February 2001
Operations Director
CapacityWeb.com offered web based B2B infrastructure solutions in the
Manufacturing Services domain. The website consistently outperformed
the Keynote Business 40 Full Page websites despite frequent and
significant updates.
. Infrastructure Support: Defined processes for maintaining Production
and Development environments. Managed hosting environment (7 servers
hosted in-house, 4 by Exodus), data backup, and disaster recovery.
. Team-Lead, Java Development: The website was developed using JSP, Java
Beans, EJB with a SQL server backbone. Analyzed, designed, tested and
implemented software features and fixes using SDLC techniques.
. IT Strategy: Developed deployment and version-control strategy,
system architecture and design.
. ASP/Partner Support: Forged and maintained collaborative relationships
with vendors (BEA, Siebel, Exodus, D&B).
National Opinion Research Center (NORC) June 1997 - October 2000
Project Manager, Information Technology
NORC is a leading data acquisition company specializing in financial,
socio-economic and educational surveys.
. Project Management: Created technical specifications, project
schedules and project plans. Defined processes to monitor budget,
resource utilization and milestone completion.
. System Deployment: Developed and deployed data collection system to
capture socio-economic data from 100,000 mobile homes Nationwide.
. Implementation Support: Monitored data storage utilization and data
integrity. Developed and deployed extranet site as the primary data
delivery vehicle.
. Data Analysis, Reconciliation, and Cleanup: Investigated inconsistent
data for communication errors. Analyzed, reconciled and cleaned up
corrupted data.
Ricardo February 1995 - June 1997
Sr. Engineer / Project Manager
Ricardo (Head Quarters in Shoreham, UK) is a world leader in structural
analysis and engine component simulation.
. Took charge of UK projects plagued with cost and time over-run and
turned the projects around completing the projects ahead of schedule.
. Led numerous engineering design and analysis projects with teams
located in Burr Ridge, IL and Shoreham By the Sea, UK.
EMRC January 1989 - February 1995
Sr. Engineer/Technical Branch Manager
EMRC is a Software Consulting company that produces and markets Engineering
Analysis and Simulation (FEA) Software. I joined the company as an
Engineering Consultant and rose through the ranks to become a Technical
Branch Manager of the LA branch office and the Interim Branch Manager of
EMRC-Japan, Tokyo.
EDUCATION
. MS in Mechanical Engineering: Computer Applications, Stevens Institute
of Technology
. MS in Computer Science (equivalent), N.C.S.T., India
. Bachelor of Engineering, Mechanical Engineering, India
CERTIFICATIONS
. PMP
. Management of Software Design/Development, Infrastructure Projects and
Planning, GM Certified Professional
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