Customer Service Representative

Le Aundre Jackson

Saginaw, MI

*******@*****.*** - 989-***-****

To work in the SAP field as a System Analyst.

WORK EXPERIENCE

Goodwill Analyst

Morley Company - Saginaw Township North, MI - October 2014 to Present

Responsibilities

Monitor request for Goodwill from the customer assistance department, dealerships of General Motors.

Process Mobility Reimbursements

Skills Used

Excel, Siebel, Multi-line phone, Word,

Customer Service Representative

Morley Companies, Inc - Saginaw, MI - February 2013 to Present

Responsibilities

• Using the Egain Chat tool for initial contact with the customers

• Responsible for handling, documenting, inquires, suggestion, compliments and complaints for GM customers

using Siebel.

• Provide post-sales product information

• Coordinate between GM dealership and customers for diagnostic appointments

• Work with dealership management to resolve any issues the customer has with their vehicle.

EDUCATION

Bachelor's of Science in Business Administration in Information Systems

Central Michigan University - Mount Pleasant, MI

2008 to 2010

Associates' in Computer Science and Information Systems

Delta College - Saginaw, MI

2006 to 2008

SKILLS

Windows (XP, Vista, 7, 8), Linux, Ubuntu, Mac, SAP, ABAP, mySQL, Java, Python, Visual Studio, MS Access,

Visio, Project, Excel, Power Point, Word, VMWare, Siebel, Egain, Adobe Acrobat Reader, JavaScript, Android

LINKS

http://www.linkedin.com/pub/le-aundre-jackson/27/123/8/

CERTIFICATIONS

SAP Certified Business Associate with SAP ERP 6.0

This certification exam verifies that the candidate has proven knowledge in the area of Business Processes

Foundation. This certificate builds on the basic knowledge gained by generic Business Processes Foundation

consultant skills. It is refined by practical experience during several implementation projects.

ADDITIONAL INFORMATION

Projects:

Electronika Group Project

•In team of three, provided business solution for fictional ebook rental company Electronika

•Created Inventory Management Tracking System with MS Access

•Created reports to document transactions

•Presented in front of class with Power Point presentation

Systems Analysis & Design Project

•Required the collaboration of two other students to implement a fictional Employee Self-Service System

•Performed extensive reports of different phases of the project from planning and modeling to craft the

database

•Gained an understanding of teamwork, project management, leadership and database management

SAP Implementation

•Implemented SAP for a fictional company McDougle Furniture in a group of three students.

•Set up Company Codes, Plants, Vendor and Customer Master and documented the Procure to Pay and Order

to Cash Cycle.

•Presented in actions in front of the class

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