Project Manager
Resume:
R esume
Name: Kamlesh
E mail: *************@*****.***
Phone
n umber: 201-***-****
To best utilize my skills and experience Deploying large scale IT Programs (& Projects) in the areas
of Implementation of IT Service Management ( I TS M ) Tools and I T I L Solutions, Deploying End-
End Enterprise Software Applications, End-End Technology Management handling Multiple Large
Scale Accounts, IT Infrastructure Services with demonstrated experience in raising overall Quality
Levels of IT Product and Service Delivery, helping make IT Account Migrations and Upgrades a
Seamless Activity, ensuring customers achieve their desired business outcomes and realize t rue
business potential and values.
P rofessional P rofile
Over 11+ years of experience in the IT industry in the I TS M / I T I L space with a f lair for
organizational change t ransformation & adoption
In-depth and Diverse Domain Expertise in O il & Gas (Energy), M anufactu ring, Pha rma
& H ealth Care, Financial Services Industry including Banking ( ATMs & Data Center
M igrations), Automobile, S upply Chain, IT Infrastructure Services (DC Build, Deploy and
M aintain), IT Services and Product Based Companies.
Expe rience creating COE’s (Center of Excellence), building delivery excellence teams for
applications, assembling large teams in a global delivery model for large project work streamss
End to End Technology Project / Program Management of Complex Large Scale IT Migration
P rojects for the Banking and Financial Services, Pharma and Health Care, M anufacturing
clients Incorporating Security and Compliance Requirements at the Infrastructure, DB, and UI
Levels of Software Applications involved
Contributed significantly towards Providing Solutions and Process Architecture that address
customers Business Pain Points.
Have led and challenged customers in Requirements Gathering Stages involving Planning,
Execution Phases in line with the Solution, provided Leadership on understanding Service
M anagement Business Requirements a nd aligning Solutioning Architecture i n meeting
t hose requirements.
Performed numerous client facing workshops involving Discovery stages of the Projects,
performed Due Diligence and Integration Requirements / analysis.
Highly Proficient Managing Stakeholder Expectations, Engaging C Level Executives for
P rogram / Project Status Updates, Financial Reporting, Risk Management, Onsite Offshore Co-
Ordination and ensuring Project is successfully delivered to the customer’s satisfaction in a
G lobal Delivery Model i nvolving Onsite and Offshore Resources and Managing 3rd Party
Vendors and Supplier Teams
Proficient in creating complex Project Plans involving I TS M M igrations and Upgrades and
r unning the Project to successful closures with Hand Over to Operations / Evergreen Support.
Have performed M OC (Management of Change I n itiatives) and delivered Multiple
T ransformation and Adoption Trainings (Over 300 hours of Trainings Delivered On Client
P remises Post Go-Live).
Responsible for D eploying I T Security Policies formulated by the I T Security
M anagement Teams by incorporating Security Features in Software and Hardware across
C lient Infrastructure.
Have B uilt and Managed web based Service Desk Optimization Tools based on .NET
i n a home grown set up along with the Organizations Security and Compliance Requirements
f rom Scratch.
Certified CEH V 4.0 (Certified Ethical Hacker by EC Council).
Have Contributed to the Pre-Sales Function which have resulted in generating newer streams
of revenue
Work with the IS Security Manager and Internal and External auditors to facilitate auditing of
I T and manage the resolution of findings when required.
Conduct random audits of IT equipment including controls on servers, network and
workstations when required as required by the IT Operations Director.
Conduct vulnerability assessment, penetration testing and r isk assessment using
various scanning and penetration tools when required
Help in E xecution of Disaster Recovery Readiness Assessment and Business
Continuity Plan Checks a long with Global Security Teams.
Plan and coordinate activities such as installation and upgrading of hardware and software,
p rogramming and systems design, Software Patch Updates, and implementation of internet
and intranet site Security Feature / Functionality based on Resolution of Security Related
Major Incidents.
Educate, demonstrate and create awareness to both IT and Non-IT staff on the security arena
Have Cont ributed to Solution I n i tiatives and Led T r iage Forums, to quickly address
a rchitecture, design and / or I mplementation Issues to ensure Delive ry Issues are
a ddressed and Risks Mitigated.
Strong Knowledge and Consulting Experience on the I T I L V3 and V2 F rameworks .
Performed I T Service M anagement ( I TS M) systems and process analysis, business
p rocess e ngineering improvements; IT Incident/Problem Management, Change and
Release Management, focusing on I T I L Version 3 F ramework and processes.
Proficient in creating complex Project Plans involving ITSM Migrations and Upgrades and
r unning the Project to successful closures with Hand Over to Operations / Evergreen Support.
Experienced in working with Microsoft Tools such as “ MS Visio, MS P roject 2007, and MS
S harePoint ”.
Handled / Represented Clients during the Warranty Period post Deployments.
Trained and E xpe rienced in M igration Assessments & M igration of Legacy Tools and
P rocesses to BMC Remedy and HP Service Manager 7.11 and 7.21
Specialized in BMC Remedy 7.X and H P Service Manager 7.11 / 7.21 I mplementation
a nd Deployment P rojects across locations spanning multiple geographies .
Shown success in implementing quality for enhancing efficiency and b ringing the Planning
a nd Governance from a Grey area to G reen by substantially minimizing unauthorized
changes to the satisfaction of top management in fine tuning processes and plugging process
level holes.
C u r rent Job Expe rience:
Company Description :
I currently work for a small Texas based Product company (Software product & Services Company)
t hat creates cutting edge software products for the high r isk industry domain players from the Oil
& Gas, Energy, Nuclear, petrochemical and chemicals. The product is used by tens of thousands of
f ield workers in the above industries and enables them to perform their job safely and prevent work
p lace incidents while helping customers stay in compliance and provide safe work places.
Role : Senior P roject M anager (Applications & I mplementation)
Du ration : On Going ( March 2014 – Till Date)
Location : Houston, TX
Responsibilities:
• Proposal Creation (RFP), Project Kick Offs, Implementation Planning, Creating Detailed
P roject Plan
• Stakeholder Profiling, Design Communication Strategy, Create Communication Plan
• Resource Allocation, Utilization, Financials & Budget Management
• Consulting Customer on Industry Best Practices and Implementation Guidelines
• Help Clients in Establishing Process & Safety Procedure Governance Model (& Document)
• Review Procedures to ensure Human Factor Elements are incorporated
• Perform Procedural Program Assessments to review PSM safety guidelines / protocols are
met
• Responsible for overall Delivery and act as escalation point for project issues
• Assist with change management processes and planning releases (quarterly & hot fixes)
• Participate in QA activities to ensure overall product quality meets or exceeds quality
parameters
• Responsible for Account Mining and Future Business Opportunities, catalyze Up selling
and Cross Sell opportunities
• Help Customers establish a Change Control Board (or CAB) to help champion the cause of
a standard, controlled environment of provisioning changes that impact worker safety
P rojects Experience H ighlights (du ring time H P)
Client Name : H P BES (Business Exchange Services)
P roject Description :
Health Care Claims and Request Processing with various Insurance and Trading Partners and
Health Care Providers such as AETNA, CIGNA, DE, AZ, AR, ID State Medicaid’s
Role : Technical P roject Manager (Business Applications M igration)
Du ration : On Going (Nov 1st 2013 – March 11th 2014)
L ocation : Houston, TX
R esponsibilities:
• Responsible for Creation of and Documenting the DC Migration Strategy, including BCP
Approach, Mitigation Routines, Back Up Services Architecture and Security Protocols
• Create Overall BES (Business Exchange Services) Applications & Process Migration
F ramework
• Responsible to lead the Project Planning and Scheduling of various Migration Components
• End to End Project Management and PMO activities
• Risk Management, Weekly & Monthly Status Updates
• Creation of Communications Plan and Strategy for Internal, External Customers and
T rading Partners (billing service companies, and vendors)
• Delivering Training and Workshops focused on M anagement of Change
( T ransformation T rainings)
• Planning, Preparing and Conducting UAT’s
Client Name : H P GES (Global Engineering Services)
P roject Description :
T he current program that I’m in charge of is in the Supply Chain and the initiatives are aimed at
enhancing and improving HP’s Next Generation Shop Floor based systems (including MES, Mfg.
P rocesses and IT Systems and Solutions) that are needed to optimize the factory failure analysis
i nitiatives and to help continue its competitive edge in the market place. This program involves a
n umber of large scale initiatives which function at sites level, regional level and global landscape
and cover not just HP’s internal Next Generation Products & Software but also HP’s external
Partners worldwide (ODM Factories).
Some of these initiatives are resalable and are being rolled out in different countries as part of
T rade Credit Offset Projects (Involving Technology Transfers between Governments)
Role : I T P rogram Manager
Du ration : On Going ( May 1st 2013 – November 2014)
P roject Name : Next Generation Supply Chain Ecosystem
Location : Houston, TX
Responsibilities:
• Directly responsible for R & D Projects that perform design and softwa re development
of w ri ting factory level Repai r Actions for Assembly and Build L ines (For Pre-
Test and Run-In) phases.
• Functioned in capacity of a Process Architect to the Senior Director of HP’s Supply Chain
B usiness Unit that produces Next Generation ProLiant, Gen8, Gen9 and HP Hyper scale
Solutions and Systems/Products
• Tasked with successfully running projects that deal with Software Licensing Procedures
used across factories worldwide and to ensure compliance factors are met with zero lapse
tolerance policies at the infrastructure level and also at the UUT (Units Under Test) level.
• Oversee Projects that integrate Factory Data from various sites worldwide into regional
data marts (also known as Global Ware House) for near real time reporting
• Capture factory failure analysis points, and suggest improvements to in turn help improve
F PY (Fi rst Pass Yield)
• Conceptualize Business Ideas while working with the Global Business Units and the
Supply Chain VP / Directors
• Help Institutionalize these business ideas into implementable phases for Technology
P rojects involving Transfer of Technology (Breaking Down of Ideas)
• Perform Detailed Business and Technical Analysis to enable key decision makers arrive at
a decision for Credit Offset Values, Create Proposals that can be reviewed by high level
delegates to put forth Business Case
• Document status quo manufacturing build and test processes on the shop f loor, perform
detailed data & process assessment, incorporate frameworks & solution best practices to
i mprove product quality and reduce defects density (quantifiable key performance
i ndicators or KPI’s)
• Engage manufacturing leaders across the organizational landscape and conduct interviews
to streamline and gather requirements on improvement and enhancement initiatives at the
manufacturing Process level.
• Building detailed Functional Specification document with requirements and incorporate
creative reporting ideas that will drive intelligent dashboards using Analytics and OLAP /
C rystal Reporting
• Leading Technology Transfer Initiatives in Trade Credit Offset Projects between the US
Government and other Recipient Countries Governments (Malaysia, India and EU
countries)
P roject Experience H ighlights:
C lient Name : Chevron (US)
P roject Description :
T his Engagement is about Requirements Gathering from Various Upstream and Down Stream
B usiness Units of Chevron based in the US, designing an ITI L solution tailored around these
requirements, building them, unit testing, deploying Remedy 7.6 and t raining these BU’s on
Remedy 7.X and Hand Over to Operations.
The client had made a business decision to enhance their ITSM Processes and migrate their Legacy
Tool sets with an ITI L Compliant Tools Suite BMC Remedy 7.X. This would enable them to be even
more competitive in the market place, make better informed decisions leading to cost savings and
t hereby increase revenue which wasn’t being realized.
Role : P roject Manager (& Lead Solution Architect)
Du ration : On Going (Oct 3rd 2011 – Oct 30th 2013)
Location : Houston, TX / San Ramon, San Francisco, El Segundo - CA / NJ / NY / Pascagoula
P roject Name : Chevron I TS M Deployment (Remedy 7.6)
Responsibilities:
• Project Kick Off and Conducting Business Unit Engagement Meetings
• Conduct Onsite Client workshop and Baseline Assessment of respective Business Units.
• GAP Analysis of the current systems and processes
• Prepare Initial Assessment Report based on Findings.
• Collect and collate findings with Technical Consultants and make design recommendations
based on inputs.
• Prepare a Detailed Functional Design Documents for each of the ITSM Module identified.
• Prepare a Detailed Technical Design Document against each of the Functional Design
Documents by module in line with BMC Remedy 7.6 Migration.
• Work with a Group of Technical Consultants to customize or tailor the Delta’s identified in
t he process versus tools GAP analysis.
• Ensure the Evolutionary Prototyping approach is used to build the applications units as
defined in the Technical Designs and within the overall solution.
• Unit Test each of the modules developed in Remedy 7.6 by Onsite and Offshore technical
consultants
• Move code objects to the Staging / Testing Environment for the User Acceptance Tests to be
conducted, and coordinate the UAT with the end users.
• Conduct Train the Trainer Sessions and Training the customers Operations / Systems
Teams on Remedy 7.6 as part of Knowledge Transfer and Hand Over.
• Provide the Transformation Training through all layers of stakeholders (MOC and Process)
• Move the Build to the Live Environment (Production Environment).
• Go – Live and SWAT support per contractual obligations.
P roject Experience H ighlights:
C lient Name : Symantec (US)
P roject Description :
T his Project was to stand up a POC within the HP Datacenter located in Tucson and install,
configure and operationalize an Environment where NBU (Netback Up) Master Servers are
connected to 2 Clients (Media Servers) and then perform different types of Large Volume Back Ups
(on a BUR Network) and Restores with Performance Reporting to be reported out to Symantec.
T his would further enable customer to move high volume data to the newly created Zone that will
be faster in performance and help remove legacy infrastructure for the client. This was done on
W indows, Unix (Suse) and Linux Platforms.
Role : Technology P roject Manager
Du ration : Sep 1rd 2012 – March 03rd 2013
Location : NYC / NJ
P roject Name : EOOC NBU 5400 Appliance
Responsibilities:
• Project Kick Off and Conducting Business Unit Engagement Meetings
• Conduct Onsite Client workshop and Baseline Assessment of respective Business Units.
• GAP Analysis of the current systems and processes
• Prepare Initial Assessment Report based on Findings.
• Collect and collate findings with Technical Engineers and coordinate Architectural Design
is created to match the Business Requirements.
• Work Closely with the HP / Symantec Security Teams to ensure IT Security Policies are
enforced on all Architectural Designs for Implementation and POC Set Ups.
• Communicate key security developments and activities to the Steering Committee,
i ncluding escalations of security matters, proposing solutions or recommendations.
• Work with IT Security Teams in Conducting security assessments, security forensics,
i ncident management of requested or planned IT implementations such as identifying and
classifying risks, threats, vulnerabilities in relation to Symantec and HP’s IT security
policies.
• Create Project Financials to Track Budget and other critical PM activities like Risk
Register, Sharepoint Repository, Project Charter.
• Create Project Plan using MS Project and t racking schedule and deliverables.
• Work with Resource Managers to get resources assigned to the Project.
• Create Communication Plan and obtain approvals from Project Steering Committee.
• Conduct Weekly Steering Committee meetings and update customer on Project Status and
Publish Weekly Project Health Reports.
• Perform Onsite and Offshore Project Resource Coordination.
• Manage Project Scope, Monitor Issues, and Escalate to Management as needed. Manage
additional scope through Project change Request.
• Coordinate UAT and obtain sign off
P roject Experience H ighlights:
C lient Name : Nova rtis Pha rma (Japan, Switzerland)
P roject Description :
Currently on an IBM Provided Set Up and Powered by BMC Remedy, SOX and other Compliance
A udit Findings brought to light many areas within the ITSM / ITI L Space that were “Non-
Compliant” and something the current Toolset cannot accommodate. Therefore the Switch Over to
SM was pursued by the client to be in compliance and make some existing features Friendly to the
user community with a scope for Optimizing the current Processes and Tools by Adopting HP
Service Manager 7.21
Role : I T P roject Manager
Du ration : Dec 9th 2010 – Oct 29th 2011
Location : Japan / Switzerland / India
P roject Name : Novartis I TS M M igration (HP Service Manager 7.21)
Responsibilities:
• Project Kick Off and Client Engagement
• Perform Onsite Client visit and conduct Baseline Assessment.
• Prepare Initial Assessment Report based on Findings.
• Collect and collate findings with Technical Consultants and make recommendations based
on inputs.
• GAP Analysis of the current systems and processes.
• Requirements Gathering, creating proposal document and effort estimation for a HP
Service Manager 7.21 Migration
• Creating Detailed Project Plan using MS Project Plan with detailed project WBS and task
module allocation using MS-Project 2007.
• Addressing any Client Escalation and Day to Day Operational Issues (in an Agile Type
I mplementation).
• Allocation of Implementation Tasks for the 34 + Technical Consultants working in an
OffShore Model.
• Owning the Client Front Ending Interface and extracting Value received from the Content
P rovided by the Client SPOC in BASEL, Switzerland.
• Helping & Guiding the Process Consultants in Bringing to Life Simplified Process Work
F lows, typical to a Health Care and Pharma Company.
• Ensuring this is Translated Properly in a Technical Design Document, Ensure Sign Off
f rom Client.
• Ensure all Time Sheets for the Consultants are Booked and Billing is Ensured.
• Escalating any Process Level Issues.
• Creation and Maintenance of Project Risk Register, Issue Register, Weekly and Monthly
Status Reports.
• Performing Monthly Health Checks, Financials, Revenue Recognition and Expense
Accruals.
• Ensuring End to End Project Delivery and Success of the Project.
P roject Experience H ighlights:
C lient Name : Mazda, Japan
P roject Description :
T his engagement entailed complete institutionalization of the ITSM framework from scratch for
M azda Japan in the first phase and the second phase of the Project involved the Implementation of
t he ITSM modules defined in an ITSM Tools Suite (HP Service Manager).
This had to integrated with event monitoring tools such as NNM (Network Node Manager),
communications engines (MS Outlook) and with ERP systems such as SAP R/3 Applications which
were critical systems for the client with no/minimum planned disruption.
Role : I TS M P roject Manager
Du ration : May 21st 2011 – Feb 25th 2012
Location : Japan / India
P roject Name : Mazda I TS M I mplementation
Responsibilities:
• Project Kick Off and Client Engagement
• Perform Onsite Client visit and conduct Baseline Assessment.
• Prepare Initial Assessment Report based on Findings on current day operational
methodologies and Adhoc IT Process & procedures being followed.
• Conduct ITSM workshops grouped by teams covering all landscape of Mazda such as
manufacturing and corporate IT (including SAP and Help Desk), HR, Security, Facilities
and Maintenance.
• Coordinate and manage the creation of core ITSM modules such as Incident, Problem,
Change, Release, Request Management including documented Simple Service Catalog that
can be readily deployed across the organization.
• Create a Detailed Function Specification (DFS) document and facilitate reviews with
stakeholders representing different BU’s within Mazda
• Collect and collate findings with Technical Consultants and make recommendations based
on inputs.
• Suggest Solution best practices and approaches best suited for a successful rollout targeted
a t easier adoption.
• Requirements Gathering, creating proposal document and effort estimation for a HP
Service Manager 7.21 Migration
• Creating Detailed Project Plan using MS Project Plan with detailed project WBS and task
module allocation using MS-Project 2007 for a Multi-Phase Roll Out (Site Wide and Later
Regional, and World Wide Roll out) including tasks assignments to individual team
members and sub teams.
• Managing the overall ITSM Rollout Activities
• Supporting and facilitating discussions involving cross functional groups, communications
management and issue resolution.
• Addressing any Client Escalation and Day to Day Operational Issues (in a waterfall
methodology)
• Allocation of Implementation Tasks for the 34 + Technical Consultants working in an
Onsite - Offshore Model.
• Ensure all Time Sheets for the Consultants are Booked and Billing is Ensured.
• Escalating any Process Level Issues.
• Creation and Maintenance of Project Risk Register, Issue Register, Weekly and Monthly
Status Reports to Management and Project Leadership
• Planning, communicating and Conducting Formal UAT and obtaining user acceptance of
user groups and sign off on deliverables.
• Performing Monthly Health Checks, Financials, Revenue Recognition and Expense
Accruals.
• Performing On/off boarding of resources
• Ensuring End to End Project Delivery and Success of the Project.
P roject Experience H ighlights:
C lient Name : I C IC I, Mahalakshmi
P roject Description :
T his Engagement was for replacing the In House Data Center Management Tool named “DCG” or
“ Data Center Governance” since ICICI had reached a point where they could no longer get the tool
to be customized
T herefore ICICI had chosen its tool DCG to be replaced by SM 7.11 in its effort to be in compliance
w ith the ITI L model.
The client requirements were to optimize its existing workflows applied in DCG for the Help Desk
Modules, Incident, Change and Problem Management .
Role : Solution and Process Architect
D u ration : J une 29st 2010 – Sep 30th 2010
Location : Mumbai - India
P roject Name : I C IC I DCG Replacement
Responsibilities:
• Project Kick Off and Client Engagement for the three Major Change Modules (Induction,
De-Induction and MOC).
• Perform Onsite Client visit and conduct Baseline Assessment.
• Prepare Initial Assessment Report based on Findings.
• GAP Analysis of the current systems and processes.
• Requirements Gathering, creating proposal document and effort estimation from an
I mplementation Perspective.
• Create a Solution Design Architecture that Incorporates the Findings from the
Requirements, Suggested Best Practice and Optimization Approaches included.
• Preparing and Executing Functional Test Cases, Test Plans and Bug Tracking and Re-
Testing.
• Preparing the Organization for the Change as part of MOC (Management of Change) and
Change Transition right from Stake Holder Analysis to Communication and Training
P lanning.
• Conduction Training and Enablement Sessions with every Individual IT and Business
Teams Including all Lines of Businesses like Lombard, Demat, Prudential etc numbering
about 1000 Users.
• Responsible for Delivering the Management Of Change (MOC) while facilitating the Entire
O rganization’s Transition to the New Processes and Technology Changes.
• Creating Project Plan with detailed project WBS and task // module allocation using MS-
Project 2007.
Past Work H istory
Roles and Responsibilities (Jabil Circuit Technologies Ltd)
Operations Management
Responsible for managing operations & working to attain consistent excellence in achieving
t argets & service delivery metrics
Worked Extensively on Preparing & Compiling Weekly SLA Metrics Reports for all of Jabil IT
and for the Service Management Operation Support Team in particular.
Had been In-Charge of leading the initiative to constantly motivate the Team to meet and
exceed the SLA for the Service Management Team’s Operation Support Initiative’s.
Had been Responsible to ensure the Operations Support Group’s Response Times to High and
C ritical Issues were quicker than the agreed Response Time Levels.
Conceiving/implementing short/long-term plans and KRAs for achievement of process
objectives.
Preparing & compiling & presenting various weekly/monthly reports pertaining to Projects
Delivered and on the number of successful Request for changes, and to contribute to boost in
p roductivity.
Passionate towards Change and Problem Management.
Change Management
Defining Lead t imes and Effort Estimates.
Evaluating the Validity of the RFC’s (Request for Changes).
Ensuring Back out and Contingency Plans exist.
Ensuring Impact statements are defined
Ensure Product / Data quality is of the Highest Standards and meets its Business Objectives.
Test plan is in place.
Ensuring Changes can be t raced back to an initiator.
Making sure appropriate approvals have been secured.
Verifying Change checklists have been completed.
Ensuring Downtime Notifications have been sent out to the user community.
Perform Post Implementation Review of the Releases Made.
Closure of records in HP Service Center.
Serve as a Single POC for all Change Management Processes within the Organization.
P roblem Management
Work with Other IT Teams on Common Integration Activities.
Ensuring the Projects of the Service Management Team are managed and delivered on
T imelines committed.
Reviewing Resolved Incidents to identify potential problems from Incident Records in the
Toolset HP Service Center.
Associating Incidents with Existing Problem Records or creating a new problem record if
needed.
Assist the Regional Problem Manager to monitor if problems are driven per timescales and
p riorities agreed on in HP Service Center.
Ensuring accurate and Complete Information is entered in all problem Records in the Toolset.
Take responsibility of ensuring problems are assigned to the right groups for investigation.
Own the task of verifying resolutions and workarounds to problems.
Suggesting to the Problem Management whether known error records should be created or if a
resolution has been found and not yet been implemented, if investigation should continue in
order to produce a work around.
Assessing Known Errors to determine whether the permanent resolution could or should be
applied.
Finally Closing Problem records and known errors when appropriate approvals are given and
facilitate Incident Management so that resolutions are applied to associated Incidents.
Working Closely with Service Desk after Initial Go-Live support and for Training Activities.
Manage / Escalate Process related Issues.
P roject Management
Actively participating in execution of various process improvements strategies for continual
i mprovements in the services and to ensure minimal impact to the IT Infrastructure due to
changes that were made.
Converging these improvements in the Toolset (H P Service Center 6.1.4)
Designing, planning, scheduling, coordinating, controlling IT Service Management projects to
enhance the Availability of services provided to core business operations.
Have Project Managed the Implementation of HP Service Manager 7.0 i n a SaaS
Environment involving extensive Vendor Liaising and Engagement Management at a whole
d ifferent level.
Defining Work Flows and Design Approach for High Visibility and SOX compliance I tems like
t he SAP processes in the S M 7 Toolset to be aligned to the Out of the Box Feature /
F unctionality.
Designing the Reports for the IT SLA Metrics by week month and other parameters
Driving the requirements with respective stakeholders, from GAP sessions, to Internal Process
Owners Sign Off to build, test and Acceptance for S M 7.
Driving Delivery of End User Training, working with BA’s to help develop the content and
review of the same.
Chair All In ternal and External Stakeholder meetings and managing project expectations and
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