Customer Service Sales

JOHN TERRY

770-***-**** ****.*******.*****@*****.***

SKILLS & ABILITIES

Excellent verbal and written communication skills.

Proficient with Microsoft Excel, Visio, PowerPoint, and Publisher.

Experience using database and relationship management software.

Strong experience conducting research in interpretative and empirical contexts.

EXPERIENCE

January 2015 – Support Coordinator, BlueWave-Computing

Present

Assembled internal and external publications such as weekly newsletter, sales packets,

and distributed emails.

Coordinated client referrals and engineer competencies for partner compliance.

Answered client support calls and emails, created tickets, and assigned issues to NOC

engineers or other staff members.

Conducted targeted and random ticket audits to ensure correct documentation,

responsiveness, and proper billing.

Assisted procurement specialist with shipping and receiving items. Created shadow

system to track shipments and reduce error.

October 2014 – Sales Support Specialist, J.C. Penny

February 2015

Delivered attentive customer service by fulfilling customer requests, processing

transactions, creating online orders, and locating specific merchandise.

Enhanced the customer experience by maintaining displays, fitting rooms, and floor

inventory levels.

Demonstrated benefits of reward and store card programs to customers by citing

specific dollar amounts saved per purchase.

October 2014 – Support Specialist (Contract Position), Total Benefit Communications

November 2014

Communicated with presenters to receive expense reports from events hosted during

open enrollment period. Filed reports according to billable client and event.

Responsible for intake and initial management of consultant expense documents .

EDUCATION

August 2010- Bachelor of Arts in English, Georgia State University

August 2014

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