Human Resources Manager

M ARK S. BEHREND

***** ******* ****

Spencer, Ohio 44275

330-***-**** (Cell)

****.*******@*****.***

SUMMARY

Human Resource professional with a generalist background that includes strong Accounting and

Operations management experience. Adept at achieving cost and process efficiencies while maintaining

a positive work culture.

Human Resource Policies / Procedures Office / Facility Management

• •

Payroll Budgeting

• •

Employee Benefits / 401(k) Administration GL / AP / AR / Billing

• •

Staffing / Hiring Financial Analysis / Reporting

• •

Employee Relations / Communications Cash Management / Purchasing

• •

BWC / DOL Compliance Risk Management

• •

EXPERIENCE

HANNA COMMERCIAL LLC (formerly Ostendorf-Morris Co.) – Cleveland, OH 1999 - Present

Established in 1939, Ostendorf-Morris Company is the largest, full-service commercial real estate firm in

Ohio.

Director – H.R., Accounting & Administration 2003 - Present

Manage Human Resources, Accounting, Benefits and Operations for the largest commercial real estate

firm in Ohio. Responsible for H.R., Benefits, Payroll, A/R, A/P, Cash Management, Financial Statement

Analysis and a $12 million budget. Establish and enforce all H.R. policies and procedures. Supervise

support staff of 10. Reports to the Managing Partner.

• Directed Human Resources and Accounting during a challenging transition from corporate to local

ownership.

• Successfully negotiated and implemented a new Employee Benefits package once buy-back was

complete. Package included Health, Dental, Vision, Life and LTD insurance.

• Supervised search for a new 401(k) Plan provider and financial advisor for a plan with over $5 million

in assets. This was accomplished under a very tight timeframe, when previous provider exited the

401(k) business.

• Kept employee turnover at a minimum during buy-back transition, at a time when there was much

speculation about the firm’s future.

• Stabilized H.R. and Accounting strategies during a 15 year period in which there were three company

ownership changes, while reporting directly to four different Supervisors/Partners over that time.

• Developed an “Employee Enrichment Program” and contracted for training to address management

skill needs and to create motivational staff events.

• Implemented various cost-cutting strategies, resulting in annual savings of over $400,000.

Operations Manager 1999 - 2003

Managed Human Resources, Benefits, Operations and Accounting, coordinating these areas with

corporate offices in Vancouver and Seattle. Supervised support staff of 18. Managed office operations

during complex company purchase to CMN, Inc. out of Vancouver, Canada. Reported to the Executive

Managing Director.

• Saved the firm over $100,000 in salaries by streamlining work processes and support assignments.

• Coordinated $785,000 office relocation involving 85 employees into 27,000 square feet. Worked

closely through all facets of design with architects and the general contractor.

• Improved staff moral and reduced turnover by encouraging team building and modeling a

management style that promoted a positive work culture.

• Kept employee benefit cost increases to a minimum by successfully negotiating 2 difficult annual

renewals.

• Reduced temporary personnel fees by $20,000 annually by implementing support backup

procedures.

• Implemented first-time employee evaluation process. Conducted employee evaluations, established

annual salaries and awarded annual salary increases.

Mark S. Behrend page -2-

OGLEBAY NORTON COMPANY - Cleveland, OH 1988 - 1998

$280 million transportation, manufacturing and mining company with 1700 employees in 3 divisions.

Supervisor - HR Administration and Systems (1995 - 1998)

Supervised HRIS including implementation and training for headquarters and remote sites, working

closely as a team with benefits and payroll. Managed purchasing and budget function for $3 million of

office expenses. Reported to the Manager of Compensation and Personnel Administration.

• Developed HRIS training and procedural policies saving $30,000 in training and travel costs annually.

• Led the efforts to quickly and effectively incorporate 3 acquisitions into the HR system during a period

of high growth in which the company doubled in size.

• Reduced office supply and equipment costs 35% by establishing a national accounts program to take

advantage of economies of scale and to achieve corporate standardization.

Administrator - HR and Operations (1993 - 1995)

Managed HRIS, telecommunications and expense control at headquarters, reporting to the Supervisor of

HR and Operations.

• Led team to bring outsourced payroll work back in house saving more than $75,000 and increasing

control.

Coordinator - Office Services and Purchasing (1988 - 1993)

Coordinated the office services function at headquarters and performed all purchasing duties reporting to

the Supervisor of Human Resources.

• Established mailroom and stockroom procedures for staff of 130 people.

EDUCATION

B.A., with Honors, Accounting - Cleveland State University - Cleveland, OH 1995

TECHNICAL PROFICIENCIES

Microsoft Windows Suite (Excel, Word, Outlook, Access), ADP Payroll, QuickBooks Pro, REApplications,

Lotus Notes, ACT, GroupWise, Infinium 2000 (HRIS), ORGPLUS (Organizational Charts)

PAST PROFESSIONAL AFFILIATIONS

International Human Resources Information Management (IHRIM)

Society for Human Resource Management (SHRM)

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