CURRICULUM VITAE

House No. ***,

Himshikha,

Pinjore (Haryana)

M: +919*********

Deepika Thakur Email: acpggk@r.postjobfree.com

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Objective

To work for an esteemed organization having professional environment in the

area of management with focus on results oriented performance. I offer hard

professional approach with sound academic background, to work and help the

organization to achieve goals.

Education Qualification

. 10+2 from Govt. Model Senior Secondary School, Sector 21D, Chandigarh.

. B.Sc. in Fashion Designing from INIFD, Sector 8 C, Chandigarh.

. MBA in Retail Management from INIFD, Sector 8 Chandigarh.

Work Experience

Admin Manager with Classifieds on web from July 2012 to till date.

. Looking after day-to-day general Office Administration & Housekeeping

Management.

. Organizing the office and maintaining supplies of stationery and

equipment's.

. Managing office expenditure and managing the budget.

. Maintaining the condition of the office and arranging for necessary

repairs.

. Set target for sales team and motivate them to achieve.

. Taking daily reporting from sales team.

. Taking report from tele callers on daily basis.

. Handle queries if not handled by tele callers.

. Communicate with clients through emails and calls.

. Maintaining records, reports, and files.

. Handling Recruitments.

. Making salary of the employees as per company norms.

. Managing staff appraisals & performance.

. Discussing problems of staff and resolve their problems and disputes.

. Delegating work to staff and managing their workload and output.

. Responding to customer enquiries

. Handling complaints, settling disputes, and resolving grievances and

conflicts of clients.

Customer Relation Executive in BPS Network Pvt. Ltd. from February

2011 to June 2012.

Worked for www.astorianindia.com & www.bestpricebid.com.

www.bestpricebid.com

Product selection as per the latest trend for bidding.

Product purchasing and negotiating.

Meetings with vendors.

Handling Packing of Products and delivery.

Coordinate with courier person for timely delivery.

Handling tour package delivery.

Handling customer queries if delay in delivery.

Keep all the status of dispatch and delivery of products.

Maintaining winner list and reports of all clients and products.

Designing of Welcome email, winning email and Promotional emails.

www.asstorianindia.com

Managing and monitoring full data of every client.

Monitoring and controlling of Client's Ledgers

Managing Data of the company for the purpose of reconciliation.

Manage registration forms and cash.

Interaction with clients.

Maintaining Daily Reports.

Resolving Customers Problems.

Designing of Welcome email, Congratulation email, winning email and

Promotional

emails

Asstt Store Manager in DA MILANO from January 2009 to September 2010

Assists Store Manager with providing a strong leadership presence and

control in store, while ensuring that all customers receive good

service and quality merchandise

Completes store operational requirements by scheduling and assigning

employees.

Maintains store staff by recruiting, selecting, and training

employees.

Daily briefing to the staff regarding their targets.

Identifies current and future customer requirements by establishing

rapport with potential and actual customers.

Ensures availability of merchandise, maintaining inventories.

Secures merchandise by implementing security systems and measures.

Protects employees and customers by providing a safe and clean store

environment.

Contributes to team effort by accomplishing related results as

needed.

Evaluates competition by visiting competing stores gathering

information such as style, quality, and prices of competitive

merchandise.

Attracts customers by display ideas, displays in windows, showcases

and on sales floor.

Maintains inventory by checking merchandise to determine inventory

levels.

Prepares monthly and daily reports by collecting, analyzing, and

summarizing information.

Customer Sales Associate in DA MILANO from November 2007 to January

2009.

Welcomes customers by greeting them, offering them assistance.

Directs customers by escorting them to racks and counters and

suggesting items.

Advises customers by providing information on products.

Helps customer to make selection by building customer confidence,

offering suggestions and opinions.

Documents sale by creating or updating customer profile records.

Processes payments by totaling purchases, processing checks, cash,

and store or other credit cards.

Keeps clientele informed by notifying them of preferred customer

sales and future merchandise of potential interest.

Listening to customer requirements and presenting appropriately to

make a sale.

Promotes sales by demonstrating merchandise and products to

customers.

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Computer Literacy

. DOS, Windows

. MS-Office (Word, Excel, PowerPoint, Access)

. Internet Browsing

. Adobe Photoshop

Personal Profile

Father's Name : Sh. N.L Tanwar

Date of Birth : 11th June 1985

Martial Status : Single

Languages Known : Hindi, Punjabi & English

Hobbies : Listening to music, Driving.

Place:

Date: (Deepika Thakur)

Contact this candidate