IT Manager/Sr Buss Analyst

Paula Pollei

Temple, Texas ***** 254-***-****

*******@*******.***

Director / Manager - Business Analyst - Technical Project Manager

Requirements Gathering / Budgets / Documentation / Network Administration /

Web Development / Security Risk Management / Disaster Recovery / Vendor

Management / Training

Provided IT strategy and operations leadership for public and private

sectors, aligning technology to accommodate organizational needs. Worked

with users gathering requirements and developers designing, testing and

implementing projects. Configured network, supported hardware/software

acquisition, and managed subcontractor services, improving processes and

ensuring systems security.

. Automated first contact process to request records, reduced time to

complete from 2 months to 1 week.

. Automated process to combine multiple request for one facility

reducing manual effort by 95%.

. Improved process to recreate missed checks reducing the hours to

complete from 10 man-hours to 2.

. Created macros reducing data consolidation task from 3 days to 1

hour.

. Created macros for 1099 creation reducing man-hours from 4 weeks to 3

days.

. Managed IT needs during downsizing of personnel and extreme budget

constraints, saved 105K/year.

. Spearheaded system testing, decreasing errors from 80% to 3% and

saving Ft. Hood millions in interest

. Prepared feasibility study and simplified IT project, saving US Army

$208K per year

Key Skills: Strong analytical and problem-solving skills related to needs

assessment, IT support functions, and security.. Communicate effectively in

both oral and written form. Consistently finds new alternatives. Simplify

complex problems. Easily wins people's confidence. Maintain effective

working relationships. Can train/work with various talents. Good with

management of teams/projects to include budgeting, documentation, and

training.

Technical Skills: Microsoft Office/Server Products including Visio,

Exchange, SQL, IIS and Windows Server, Backup and recovery software,

Firewall implementation and maintenance, network security, VBA, Access,

ColdFusion, SQL, HTML, XSLT, XML, Dreamweaver, Altova, etc.

Education

DM, IST Leadership (75% Complete)MS, Computer IS (2005). BS, Computer

Science (1991)

Career History

Senior IT Business Analyst (IBM AS400), Examination Management Services,

Inc. (EMSI), 2011-2014. Served as senior business analyst for the IBM

AS400/i6 team. EMSI is a nationwide company that gathers medical records

and does exam work for insurance companies. This job was a Business

Analyst/Project Management position. I performed all duties to include

requirements gathering, design, working with developers, testing,

implementation, documentation, and training.

Information Systems Manager, Materials Transportation Company, 2008-2010.

Performed all duties as an IS supervisor and project manager for the

organization. Developed and researched projects the organization needed to

complete. Wrote policies, managed vendor relationships. Assisted

technicians when necessary to include training on new tasks.

Information Assurance Officer/Senior Systems Administrator, Department of

the Army, 2002 to 2008. Serve as Army Contracting Agency (ACA), Fort Hood

Contracting Command Internet/Intranet developer and system administrator.

Perform as Webmaster/Developer, Systems Analyst/DBA, Security/IASO, and

Trainer.

Senior Systems Analyst/Team Lead, Getronics/WANG Government Services, 1999

to 2001. Hired as Network/Systems Admin, promoted to Team Lead. Maintained

and developed III Corps Contracting Command website. Managed IT projects.

Provided technical guidance and developed IT policies and procedures.

Designed/created system for remote and local users with multiple operating

systems. Managed technical team.

PAULA POLLEI

Cell: 254-***-**** *******@*******.*** Temple, TX

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Executive Profile

My objective is to obtain a position that will advance my career goals as

an IT executive. The past 25 years have provided me with progressive

responsibility in project management and supervision along with giving me

exposure to various technologies. The result is a leader with a well

rounded knowledge of information technology. My ongoing educational goals

have taught technical, managerial, and leadership concepts. As a doctoral

student, I am furthering my education to include IT leadership from team to

global environments.

Qualification Highlights

. Senior Business Analyst: Work with end users to develop requirements,

work with developer to manage projects, budget projects, complete

technical documentation, test projects with developers and users, and work

with executives and senior management on fiscal year projections. Provide

production support for the systems. Work with other groups to

troubleshoot support issues outside of the team and to develop projects.

. IT Management: Manage budgets, resources, vendors, contractors,

purchases and progression of projects. Managed departments and supervised

team members. Developed, wrote and implemented policies, procedures and

configuration management plans.

. Systems/Network Administrator and Consultant: Designed, installed,

maintained and updated several types of networks with various types of

equipment. Evaluated organizational needs, wrote proposals, and

implemented plans to improve current communication and IT technologies.

Manage and Monitor all security for these systems.

. Programmer/Database Administrator: Developed, installed, maintained, and

updated several databases and websites. Insured Section 508 Compliance

(American Disabilities Act) was adhered to in design. Used Altova,

Dreamweaver, ColdFusion, and Java to design sites. Have worked with many

other programming languages to include VBA, BASIC, C++, and UNIX

Languages. Used Altova suite to produce XSLT documents using XML driven

data compatible with AS400 PCL drivers.

. Trainer: Developed class curriculum and training materials. Trained up

to 20 people in a class. Provided one-on-one training for software,

hardware and network operations.

Professional Background

Senior IT Business Analyst (IBM AS400) Dec 2011 to Dec 2014

Examination Management Services, Inc. Waco, TX

(EMSI)

Reason for Leaving: Budgetary Layoffs

Served as senior business analyst for the IBM AS400/i6 team. EMSI is a

nationwide company that gathers medical records and does exam work for

Insurance companies. This job was a Business Analyst/Project Management

position. The AS400/i6 is the core system that communicates with several

other systems running on various PC platforms. Duties performed in this

job included:

. IT Business Analyst: Worked closely with users, developers, and managers

to develop solutions for customized/proprietary systems that need to meet

changing needs within a growing organization. Once projects were

complete, the business analyst would test with the developers and users.

Created requirement, project, and final operational documentation.

. IT Project Management: Took requirements for projects and oversee the

development and implementation of the project. Requirements were

evaluated with a developer to establish a level of effort, budget, and

timeframe to complete the project. Worked with developers throughout the

project to keep it on target and ensure requirements were met. Once

testing was complete, the PM would assist with deployment and any post

production support or updates needed. Ensured operational and technical

documentation was completed and projects are closed out.

. Production Support: Worked with users, developers, and other IT teams to

resolve production issues with customized software for both the AS400 and

PC platforms. Documented processes for unique resolutions. Assisted

with setting up test data and testing resolutions.

. Development: Worked with Altova and XSLT/XML code to create customized

documents that would print on the AS400 using PCL drivers.

Information Systems Manager Apr 2008 to Apr 2010

Materials Transportation Company Temple, TX

Reason for Leaving: Extended Medical

Leave

Served as manager for the organizations systems team. Managed inventory,

security, policies, and people within the team; supervision and training of

personnel; while ensuring adequate security messages are taken.

Coordinated information for new projects, projected organizational needs,

and researched new technologies to assist with updating existing system.

Duties performed in this job included:

. IT Management: Managed all projects within the team. Managed the

purchases of equipment and supplies. Supervised and trained staff within

the team. Established and implemented policies within the team and

organization. Worked with executives to ensure management met

organization's expectations. Provided presentations to executives on

various systems issues that arise. Supervision of the team to include

training and overseeing work effort.

. Network Admin: Performed all network administration duties to include

updates, disaster recovery, backups, establishing/maintaining security,

troubleshooting, and replacing hardware.

. Sys. Anal/DBA: Maintained all servers running any web or database

application. Responsibility included troubleshooting and overseeing the

daily use of these systems. Also provided programming and SQL assistance

as needed to the organization.

. Hardware, Software, and Networking: Provided assistance on all hardware,

software, and network support. This assistance was provided in the

absence of a team member, or when team members were not skilled in the

area needed.

Information Technology Specialist Mar 2002 to Apr 2008

Department of Defense, U. S. Army Fort Hood (Killeen), TX

Reason for Leaving: New position provided better

career advancement

Served as the ACA, Fort Hood Contracting Command Internet/Intranet

developer and system administrator for all web-based/database systems.

This organization was tasked with writing all the contracts and overseeing

all the Government Purchase Card transactions for III Corps and Fort Hood.

Duties performed in this job included:

. Webmaster/Developer: Performed system administration and maintenance for

all database servers and web servers required to maintain all web

applications used on the Internet and the Intranet. Responsible for

oversight and/or development of all web applications and web based

projects including related database systems. Programmed/designed web

pages and web applications as required for the organization.

. Sys. Anal/DBA: Maintained all servers running web or database

application. Security within CCMD. Responsibility includeed

troubleshooting and overseeing the daily use of these systems. Managed

all migrations to new operating systems.

. Security/IASO: Managed and monitored all security requirements for all

web and database servers. Also monitored security on FTP servers.

. Training: Provided direct support to personnel on a wide variety of

computer software, to include operating systems, word processors,

spreadsheets, databases, graphics, and electronic mail. Coordinated with

Directorate of Information Management Helpdesk and software vendor

personnel.

Additional Experience

. Getronic/WANG Government Services (1999 to 2001): Net/Sys Admin position

which progressed to a Team Lead position. Getronics was tasked with

teaching how to place government bids electronically. They also

maintained the III Corps Contracting Command website. Duties performed

were IT Management, Network Administration, Systems Analyst, Consultant,

Training, and Programmer.

. Stockamp & Associates (1996-1998): IT Supervisor of a small department.

Handled the needs of approx. 100 employees working at migrating sites

across the country. Associates did re-engineering within finance,

admission, clinical and management structure of a hospital. Duties

performed in this job included IT Management, Network Administration,

Systems Analyst, Consultant, Training, Programmer, and Technical

Assistant.

. Yakama Indian Nation (1991-1995): Net/Sys admin position that required

management/supervision. Position was with a DOE grant program overseeing

cleanup of Hanford Nuclear Reservation to represent tribal sovereign

rights. Required interaction with all levels of DOE officials, three

tribal and three state governments. Duties performed in this job included

IT Management, Network Administration, System Analyst, Consultant,

Trainer, and Programmer.

. PSP Consultants (1990 to present): Provided consulting on networking and

systems administration to small businesses as requested. I am the owner

of this business.

. Realtor: Managed purchases of real estate in California State

. US Air Force: Performed all duties required to manage all commercial

shipments excluding household goods. Honorable Discharge.

Education

Doctorate, Organizational Leadership/Information Systems Technology

Graduation Pending

University of Phoenix, On-line (complete two classes and dissertation to

graduate) GPA: 3.75

Doctoral degree that focuses is leading information systems technology

groups from the knowledge worker to the global environment.

M.S., Computer Information Systems 2005

University of Phoenix, On-Line GPA: 3.94

B.S., Computer Science 1991

Heritage College, Toppenish, WA GPA: 3.78

Training

Several training courses in supervision, team leadership, business

management, security, network operating systems, programming, database

management, web development, communications, desktop maintenance,

budgeting, and writing.

Honors

. Commander's Civil Service Award, Department of the Army, 2008

. International Who's Who of Information Technology, 1998

. Marquis Who's Who in Finance and Industry, 29 ed., 1996 to 1997

Professional/Personal Associations

. Association for Information Systems, 2010 to 2012

. Business and Professional Women-Palestine Noon, 1999 to 2002

. Disabled American Veterans, 1999 to Present. Held position of Secretary

in 2001

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