SANJAY MISHRA C:\Users\tecno\Pictures\img***.jpg

LIG 255 chirahula colony Rewa M.P. Pin-486001

Cell: +91-789**-*****

Email: acpgd9@r.postjobfree.com

OPERATION MANAGER

Leadership / Motivation / Empowerment

Professional Summary : Highly energetic and motivated housekeeping professional with nine years’ extensive management experience. Demonstrated leader with ability to consistently exceed goals. Positive approach, able to go above and beyond for cleanliness and organization of premises. Expert in provision of housekeeping services in accordance to the procedures and protocols of the establishment. Functional knowledge of chemical and cleaning supplies as used in a safe environment. Conversant with preparing schedules for housekeeping staff and overseeing their activities

Objective

Looking for suitable opportunity to lead a team of housekeeping professionals, where I can explore my skill and bring them to effective use for achieving the organizational objectives by providing the clients and customers with professional and efficient services.

Professional or career objective

To secure a position with a dynamic company where I can utilize my experience and willingness to work hard in order to better the company, myself and others.

KEY SKILLS AND COMPETENCIES

Professional

Highly organized and detail-oriented. Resolving problems using good judgment. Can work well in stressful, high pressure situations. Superb manual dexterity and able to operate all necessary equipment. Ability to make progress on multiple assignments under time constraints. Stock receiving and inventory management Familiar with the latest industrial trends Leadership skills Quick decision making Hospital mall management and university skills

Personal

Physically fit and able to frequently bend or squat while completing duties. Always having a professional appearance and attitude.

Professional History

2013 to 2015 till date

Operation Manager

Asian facility Management Pvt. Ltd. dist- karnal (Haryana)

Handle the tasks of monitoring and inspecting the activities of housekeeping staff to ensure that their performance meets the set standards of cleanliness. Assigned responsibilities of preparing daily activities and shift allocation of the staff Perform the tasks of checking and ordering supplies and inventory items required for conducting housekeeping activities

Responsible for hiring the housekeeping staff and identifying materials that need replacement Handle responsibilities of repairing and maintaining housekeeping equipment as well as process attendance system of the staff Perform the tasks of supervising janitorial staff and coordinating in daily schedule activities

2012 to 2013

operation Executive

Evergreen facility Management Pvt . Ltd. Mayur Vihar Phase- 3 Delhi

Assigned the tasks of assisting operation Executive in planning activities and operation procedures of housekeeping activities Responsible for handling housekeeping management tasks by following standard guidelines and procedures Performed the responsibilities of implementing cleaning schedules and provide training sessions to the junior housekeeping staff Handled the tasks of performance review activities for housekeeping staff appraisal Responsible for managing the staff, supervising the premises, and update areas that need attention Assigned the tasks of overseeing cleaning activities and handling emergency situations

2010 - 2012

Field Executive Operation

Will brose India facility Management P.V.T . L.T.D shakti khand 3 indrapuram (GZB )NCR

Regular Site Inspections

Every facility receives a regular inspection from one of our quality assurance representative. After the inspection, the representative creates a quality control report for areas requiring improvement. This report is reviewed with the onsite supervisor, and any deficiencies are addressed immediately.

area sites receive daily inspection reports indicating sites visited, customer satisfaction, issues needing attention, and training needed to rectify any issues. Further, the system assigns dates to re-inspect the site and ensure the franchise operator has established a permanent improvement.

2009- 2010

Executive Services Manager

Will brose India facility Management P.V.T . L.T.D shakti khand 3 indrapuram (GZB )NCR

Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness. Investigate complaints regarding housekeeping service and equipment, and take corrective action. Coordinate work activities among departments. Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Inventory stock to ensure adequate supplies. Make recommendations to improve service and ensure more efficient operation. Ensured agreed standards of cleanliness and hygiene were maintained in all campus building areas in accordance with correct procedures and administration. Ensured agreed standards of cleanliness and hygiene were maintained in all campus in accordance with correct procedures and administration. Organized day to day work requirements and set required standards against which work would be checked, in accordance with correct procedures and administration on an as and when required basis. Ensured that any complaints or feedback from client were dealt with in a timely and cost effective manner. Took all reasonable steps to ensure the safety of the property and the building.

2007 - 2009

Housekeeping Sin. Supervisor

Will brose India facility Management P.V.T . L.T.D shakti khand 3 indrapuram (GZB )NCR

Responsible for supervising the daily routine of housekeeping staff and for ensuring that office area are always kept clean. Holding meetings with Housekeeping staff to discuss their job functions. Listening to, understanding and clarifying client concerns. Inspecting the cleaning and servicing of office area and public areas. Approaching client in an attentive, friendly, courteous and service-oriented manner. Maintaining client confidentiality at all times. Ensuring that class rooms and bathrooms are cleaned on a daily basis. Inspecting areas. Supervising the disposal of trash and waste. Directing housekeeping staff to ensure a high standard of cleanliness in all public areas. Delegating work to meet business objectives and goals. Maintaining a high standard of personal appearance and grooming. Vacuuming carpets and mopping and sweeping tile floors. Training up new housekeeping staff. Complying with all health and safety standards.

2005-2007

Housekeeping Supervisor

World Class facility Management P.V.T . L.T.D Indore (M.P)

Helping boys in managing housekeeping operations. Responding immediately to the complaints and requests from client. Ensuring that all cleaning material equipment are kept and maintained in good working condition. Trained the HK attendants consistently. Ensured timely change of uniforms, polishing, tapestry, noble, etc. Ensured cleaning and preventive maintenance was carried out according to the schedule

Working Summary

S No.

Designation

Name of Company

Working Area

Since

1

operation manager

Aasian facility Management

Pvt. Ltd. dist- karnal (Haryana)

Haryana,Punjab,

Himachal Pradesh

2013 to 2015

till date

2

operation

Executive

Evergreen facility Management

Pvt . Ltd. Mayur Vihar

Phase- 3 Delhi

Ambuja Cement's

M.M University

Shoolniy University

Solan (H.P)

DAV College Chandigarh

2012 to 2013

3

Field Executive Operation

Will brose India facility Management

P.V.T . L.T.D shakti khand 3

indrapuram (GZB )NCR

Big bazaar EDM mall Delhi

Big Bazaar Fun city Mall

near Kakrduma court Delhi

Pacific Mall Anand vihar U.p. border (GZB)

Krisana Apra Residency Near Shipra Mall Indirapuram (GZB)

2010 to 2012

3

Executive

Services

Manager

Will brose India facility Management

Pvt . Ltd shakti khand 3

indrapuram (GZB )NCR

MMU medical college Mullana Ambala Haryana DAV School Jagadhari yamuna Nagar Haryana

Y.I.G.I.T. College yamuna Nagar Haryana

2009 to 2010

4

HOUSEKEEPING

SIN. SUPERVISOR

Will brose India facility Management

Pvt Ltd shakti khand 3

indrapuram (GZB )NCR

MMU medical college

Ambala Haryana

2007 to 2009

5

Housekeeping Supervisor

World Class facility Management

Pvt Ltd Indore (M.P)

Tresur I land Mall M.G Road Indore (M.P)

Emphises EDS Idea call center janjer wala chock Indore (M.P)

mangal city mall vijay Nagar Indore (M.P)

2005 to 2007

Salary Range of a operation Manager

The average salary received is approximately Rs. 38,000 per month. This works out to an annual pay package of 4.56 Lakhs to 5 Lakhs per annum CTC.

Academic Qualification

APS University Rewa – BA Degree 2002 - 2005

Professional Qualification

internet, Ms office,

Declaration

I acknowledge that the details shared above are true to the best of my knowledge and belief and can be supported with documented proofs, if required

DATE SANJAY MISHRA

Signature

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