Business Analyst / Information Technology
Resume:
Dean K. Robbins
**** ***** ***** ***** *** ***
Owings Mills, MD 21117
*********@*****.***
Career Overview
A versatile, pro-active, dedicated and enthusiastic analyst who will always make recommendations that will
positively impact a company’s operational effectiveness. Ability to align immediate needs with long-term
strategies and a long track record of evaluating results and making recommendations for continuous
improvement.
Key strengths include; using technology effectively, understanding issues in depth and meeting client needs
without sacrificing deadlines or quality. Reliably producing work flow documentation and analytical information
that will enable senior managers to make sound business decisions.
Qualifications
• •
Certified Scrum Product Owner (CSPO) Agile
• •
Project Management Requirements Analysis
• •
Technical Documentation Requirements Gathering
• •
Client Relationship Management Software Development Life Cycle
Work Experience
Connections Education (Pearson)
April 2009 - February 2015
Business Analyst I
• Serve as Subject Matter Expert
• Communicate effectively with business owners
• Ensure the successful delivery of software based on clear expectations
• Develop rapport and trust with business owners and key stakeholders
• Fill the Product Owner role on an agile team
• Elicit business requirements using interviews, discussions, and analytics
• Accessed database tables in SQL Server to assist developers
• Develop user stories with acceptance criteria based on business requirements
• Maintain and prioritize the product backlog based on priorities of the business.
• Schedule and host demonstrations of work at the end of eachiteration to key business stakeholders
• Assist in troubleshooting highly technical and/or complex issues that may require an understanding of
the inner workings or back end of the application
• Review and analyze system diagnostics to provide recommendations for prioritization
• Produce Excel spreadsheets (with macros or pivot tables) for stakeholders
Dean Robbins
• Interpret customer business needs and translate them into use cases
Application Support Specialist
• Serve as Subject Matter Expert - Adobe Connect & Microsoft SharePoint
• Assist in the development and implementation of training for school-based staff at the beginning of the
school year and on an ongoing basis
• Creating and revising procedures to enhance training and instructional impact
• Make modifications to Orientation courses to address changes in practices and after analyzing data
(e.g., from assessment questions, issues raised by employees, and employee and student metrics);
• Complete various projects as defined by the Director of School Support
• Work collaboratively as a member of the School Support Team, with members of the CE schools and
other Connections Education departments
• Provide user reports via Excel to CE schools
Additional Work Experience
Implementation Specialist Technical Support Specialist
January 2008 – December 2008 May 2007 – January 2008
Insight Distribution Software Comcast
Program Manager Implementation Specialist
August 2005 – May 2007 March 2004 – August 2005
TechTeam Global/MICROS TechTeam Global/MICROS
Education and Training
American Public University Charlestown, WV Information Technology
Certified Scrum Product Owner Columbia, MD Certification
Grand Valley State University Allendale, MI Transfer
Mason High School Mason, MI Diploma
Skills
Dean Robbins
Analytical skills, Budgeting, Business Management, Business Strategy, Call Center, Chrome, Computer
hardware/software install, Counseling/Coaching employees, Crystal Reports, Customer support, Delivery, Firefox,
Help Desk, Hiring, HTML,Information Technology, Internet Explorer 8-11, Leadership, Listening, Apple/Mac/iOS
platforms, Microsoft Office- Access, Excel (creating macros, pivot tables, multiple tab reports), One Note, Outlook,
PowerPoint, Project, Publisher, Word, Microsoft Visual Studio (TFS 2010, 2012, 2013), Networking - modem, router,
LAN, Printers, Project planning, Property Management System, Quality, Relationship Management, Service Level
Agreements, SharePoint, Software Development, Staffing, SQL Server (2008, 2012) 2013, Supervisor, Technical
Support, Technical Writer, Time Management, Training, Troubleshooting, Visio,Windows 7, Windows 8, Writing
Acceptance Criteria, Use Cases & Release Notes
Dean Robbins
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