Program Analyst

Claire Imel

**** ******* ** #**

Alexandria, VA *2309

Phone: 571-***-****

******.****@*****.***

Employment History

Project Support Assistant

**/**** - **/**** ******** Corp 3750 Centerview Dr, Chantilly, VA

Onboarding new employees. Senior admin duties. Meeting minutes. Assisted

new employees with document completion and return for submission.

Administration Clerk

12/2010 - 10/2014 SCI, International 1929 Allen Parkway, Houston, TX

Data entry, customer service phone and front desk. General clerical.

Administrative Assistant support to counselors and managers, communicating

directly and electronically. Various reports, daily and weekly using Excel

spreadsheets, and HMIS (cemetery software) system generated reports. Filing,

typing, certificates of interment rights, and deed transfers and preparation for mail.

Documenting property transfers in system and physical Kardex cards. Delivered

contract merchandise by way of HMIS system. Preparation of letters to customers

and mailing of letters. Documenting all burials in compliance with government and

company regulations. New contract entry. Prepared daily bank deposit, made

bank run daily. Constant use of Microsoft Office software, especially MS Word

and Excel.

Program Analyst

01/2008 - 01/2010 US Department of Washington, DC

Veterans Affairs

Requirements Analysis and Engineering Management (RAEM).

Prepared written correspondence in various formats such as letters,

memorandums, while adhering to RAEM policies, and procedures, in order

to elicit concise information from customer or requestor and to allow for

concurrence. Prepared verbal and written responses to inquiries for the

VHA/ESM staff following thorough research of the circumstances

Assignment included requirements gathering and elicitation by phone

appointments with requestors and end-user. Provided completed

documentation by email, designed as-is and to-be model to further

substantiate meaning of request

Proofed for editing purposes new site for requestors NSR submissions

During my rotation I have developed and have maintained interpersonal

relationships with a substantial layer of personnel and customers. This has

occurred through travel in a face-to-face environment while attending

workshops and training.

Drafted and uploaded Quad Chart - Completed the headers and entered

pertinent information and comments onto the NSRD, site

Successfully completed all assigned tasks and projects with minimal

guidance and supervision.

Business Architecture (BA)

Downloaded requirements gathering applications for evaluation as far as

appropriateness for BA

Participated individually and collaborated with other members of

SharePoint migration team in the data quality checking for phased BA

SharePoint site migration of Business Functional Framework

Member contributor, and web designer for site of Process Modeling Team

with OEW (Organizational Excellence Workgroup) PMW (Process

Management Workgroup) based on Baldridge models and design

As a member of the Planning and Resource team organized and reserved

space involving remote personnel traveling to Washington, DC for

SharePoint training and brainstorming

Prepared recurring and non-recurring technical and non-technical reports

for management, using established formulas and guidelines.

SharePoint administration and support for workgroups relating to VistA

(Veterans Health Information Systems and Technology Architecture).

Uploaded, monitored and maintained documents in a shared collaborative

environment, and tracked document changes.

Microsoft Office Live Meeting support. Hosted live conferences, providing

attendees a forum for live collaboration and document views for status

rating purposes.

Created VANTS (VA Nationwide Teleconferencing System) line sessions,

provided meeting information to the attendees.

Participated in training based conference calls

Volunteered for the Embedded Fragment Registry workgroup originating in

Baltimore, MD. Participated in establishing workgroup roles and

responsibilities, and addressed issues to internal VA, along with University

of Maryland, and DOD representatives

Attended and assisted with the CCHIT (Certification Commission for

Healthcare Information Technology) for VistA Monograph workgroup

meetings.

Assisted with New Employee Orientation

Clerical Technical

09/1996 - 12/2007 County of Sacramento, CA

Sacramento

Engineering Aide/Office Specialist (Retirement Counselor)/Office

Assistant II

o General Services, and Public Works: Accounts payable, receivable, payroll,

SAP (HR, MM, FI),

o Dispatch (Facilities Mgmt., Drainage Maintenance, Water quality, Water

resources, Hazmat,)

o Help desk for entire County Courts MIS,

o Processed personnel daily job sheets, spreadsheets, complex calculations,

and premium codes including retirement, financial, etc., monthly, quarterly;3

million $, and yearly budget reports.

o Microsoft Office, MS Project, .Net, Visual Studio, many ERP applications,

internetwork, proficient use developer applications and operating systems.

o VoIP phone use, radio communications, and GIS programs, with intense use

of map layers, and map books for map reading. Sacramento County services:

Verified processed batched warrant authorizations for utilities & services

(Department of Finance, Special Districts). DHHS payroll, batch & prep time

sheets.

o Help-desk for County Court MIS department

o Retirement counseling, researched/coordinated with other departments for

employee information. Verified & calculated employee time, purchasable services.

Processed: Payroll deductions for retirement buyback. Tracked time limits, re-

calculated interest over time to bring current, composed letters of

acknowledgement, and denial of benefits

o Created appointments for building inspectors with property owners and

contractors. Typed/tracked, certified permit expiration letters & red tag/violation

warning notices, used modern office equipment and applications, local and

mainframe. Complex calculations, proofed others work, text and calculations

o 6 month training program for Medi-cal Eligibility, Senior Office Assistant

Education and Training

Completion Issuing Location Qualification Course of

Date Institution Study

12/31/2005 University of Sacramento, Bachelor's Information

Phoenix CA Degree Technology

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date

Certified Business Analyst George Washington University 09/2009

Professional School of Business

A Professional Comptia 03/2002

Novell Netware LAN Comptia 08/2001

Administration

Honors & Activities

Certifications and Training

George Washington University: Professional Certificate in Business Analysis

(CBAP)

ESI International: Certified Business Analyst (CBA)

Preparation for Network and LAN Administration, Courses: CISCO

internetworking, NET, & Operating systems such as Novell NetWare, and

Windows 2000 Administration, etc., hardware and software implementation

in order to achieve NET certification. Systems Analysis and design.

A Certified Professional, Number: COMP10452584 Issued by: COMPTIA,

Date Issued: 3 /2001

NETWARE 5.1 Administration, Course 560 Issued by: NOVELL

Education/High-Tech Institute Date Issued: 8 /2001

Activities and Interests

IEEE - Computer Society Northern Virginia

HIMSS – ICD – 10 Task Force

Professional Memberships

Association for Computing Machinery - ACM

The Institute of Electrical and Electronics Engineers - IEEE

American Indian Science & Engineering Society – AISES

Healthcare Information and Management Systems Society – HIMMS

International Institute of Business Analysis - IIBA

Additional Information

I am a Veteran, honorably discharged. USAF

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