Customer Service Medical

CELIA BROOKS

*-**** ******** *** *

Scarborough, Ontario

M1E 2S8

***********.****@*****.***

416-***-****

Dear Sir/Madam,

I’m currently seeking a position within your company as a representative. I believe with my

wealth of knowledge and experience, I would be a great asset to your company.

I am aware of the responsibility, effort, and attention needed to work with the public general

public. Having developed excellent time management skills, strong communicational skills along

with efficient interpersonal skills, I am able to work very well under pressure, with minimal

supervision. I can meet the criteria of this position.

I have obtained an abundance of experience customer service, and have gained knowledge to

work professionally with a diversity of customers, establishing a good relationship with fellow

coworkers. I am a committed, quick learner, determined to succeed in every task.

Thank you for your time and your consideration. I look forward to hearing from you in regards

to my application at your earliest convince at ***********.****@*****.*** or via telephone at

416-***-****

Sincerely,

Celia Brooks

CELIA BROOKS

5-4277 Lawrence Ave E

Scarborough, Ontario 416-***-****

M1E 2S8 ***********.****@*****.***

OBJECTIVE To obtain a full time Customer Client Representative position which would lead

to a management role within your company

EDUCATION PHLEBOTOMY ASSISTANT – GRADUATE

1994-1995 Career Canada College, Toronto, ON

WORD PROCESSING – GRADUATE

1987-1988 The Toronto School of Business, Scarborough, ON

SUMMARY OF SKILLS AND QUALIFICQATIONS

• Prepared specimens, stained and mounted slides, prepared solutions, media culture and

other sample for analysis using standard laboratory techniques

• Clean, sterilized and maintained medical laboratory equipment

• Stained and mounted slides, prepared solutions and media culture

• Strong skill in ECG, ESR, CBC, HCT, microbiology, venipuncture, and medical asepsis

• Effectively put together solution, reagent and dye preparation used in the processing of

specimens

• Superb ability to work accurately and with minimal supervision

• Strong ability to do repetitive work without losing concentration

• Excellent manual dexterity

• Proven reliability and dependability

• Strong ability to work under pressure in a fast paced, clinical care laboratory

• Expertise in the use of more complex machines such as a word processor and several

windows applications

• Utilized several computer applications such as CAP, Tele-Med ECG

EMPLOYMENT HISTORY

2015-March Avex Flight Groomer

- April Via YYZ Airport

2000-2014 Medical Laboratory Assistant/Team-leader

CANADIAN MEDICAL LABORATORY (Life Labs)

1995-2000 Medical Laboratory Assistant

GAMMA/DYNCARE

1998-2000 Medical Insurance Laboratory assistant

HOOPE-HOLMES

1998-1999 Medical Laboratory Assistant

MDS Labs

CELIA BROOKS

5-4277 Lawrence Ave E 416-***-****

Scarborough, Ontario ***********.****@*****.*** P.2

ACCOMPLISHMENTS

In 2008 was promoted to team leader with Canadian Medical Laboratory ending 2014

• Effectively handled monthly productivity reports along with inventory reports

• Successful conducted daily cash reports along with providing daily patient counts

• Provided weekly schedules for staff along with a list of daily responsibilities to be taken

care of

• Maintained strong rapport with Doctor’s ensuring satisfaction and productivity

• Effectively trained staff in regards to responsibilities of the job ex; shipping dangerous

goods

• Oversaw students during their practicum

• Sat in during interview process on many occasions

• Took manual material handling quiz, Bill 168 employee quiz and workers awareness quiz

• Scored 100% on Workplace Inspection Quiz

• Scored 100% on Accident Investigation Quiz

• Scored 100% on TDG-CML Quiz

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate