Customer Service Sales

Karen Gray ***********@*****.*** 770-***-****)

Buford, GA

Customer Service Representative, Offering

** **** ***** ** ******** Service experience in call center environment.

Accustomed to high volume call centers, quick decision making and fast-pace

environments where quick response is critical, specializing in Insurance,

Retail, and Medical Fields. I have an unwavering commitment to Customer

Service, with the ability to build productive relationships, resolve

complex issues, and win customer loyalty, (Frist Call Resolutions).

Key Accomplishments:

* Managed a high-volume workload within a Call Center Environment,

(multitasking)

* Excellent communication skills, relationship building, applying

empathy, sympathy and politeness as needed, pertaining to the

conversation.

* Commended for Initiative, Enthusiasm, Tenacity, Persuasiveness,

Intense Customer Focus and, Dependability on my performance

evaluation.

* Keeping general contact information updated in the applicable data

base system.

EXPERIENCE:

Customer Care Specialist

07/30/2012: to Present, Assurant Special Property, Duluth GA,

. Handle inbound inquiries calls, pertaining to updating, processing,

and disbursing payments for Homeowner Policyholder and Insurance

Agents, for (CitiMortgage & Citibank).

. Update and correct policy errors for Homeowners policy information,

into the data base system.

. Relay accurate and detailed information through inbound and outbound

calls that pertain to Hazard, Flood, Windstorm Policies, Mortgage

Banking, and Property Loss.

. Utilize CitiMortgage resources for first call resolution for customer

concern, needs, priority and challenges for best-option solutions,

resulting in (Frist Call Resolutions).

Outbound Telephone Sales Representative

06/27/2010: to 09/19/2012 Client Development Services, Henderson NV

. Conducted 60-80 outbound sales calls per day to Client base, which

consisted of Dentist, Veterinarian, Orthodontist, Audiologist, and

Cosmetic Surgery Practices, offering (CARE CREDIT) for G E Capital

Financing, provided quotes and executed online process, procedures,

and policies.

. Focused calls on Customer Service, Development, and Retention of

existing customers, leading to increased customer applications for

Care Credit, resulting in increased revenue and incremental sales in

the Market Place.

. Demonstrated an ability to uncover new sales opportunities by reaching

critical Decision Makers resulting in bringing value to generate

interest in the Company.

Accounts Relationship Manager

11/27/205: to 04/19/2010: W.W. Grainger Industrial Supplies, Alpharetta,

GA

. Preformed Business to Business inbound and outbound sales calls to

expand customer relationships, address all customer purchasing needs,

resulting in increased sales revenue.

. Managed Customer Portfolio containing approximately 150 to 200

assigned accounts which consisted of building relationships,

prospecting new contact (Decision Markers), prequalifying potential

customers, under covering new sales opportunities, negotiating price,

and determining how Grainger can best align itself as a product and

services partner to current and further business needs.

. Forecasting, managing customer accounts, order fulfillment,

coordinating with vendors for outsourcing products, and pipeline

management resulting in increased sales and incremental sales revenue.

. Engaging Decision Maker and Gate Keeps in meaningful dialogue that

relates to their unique needs, priorities, challenges objection, and

recommendation for suitable resolutions to complete the sales process.

SKILLS:

Skill Level Last Used/Experience

Skill(s)

Customer Service Expert Currently used/10

+years

Call Center Service Operations Expert Currently used/10+

years

Complaint Handling/Dispute Resolution Expert Currently used/10+

years

MSOffice Windows, Word, Excel, Intermediate Currently used/10

SAP,CRM, Lotus Notes, and TRAKALL +years

EDUCATION:

AAS, BUSINESS, SOUTHEAST College of Technology, Mobile, AL 1986

to 1988

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