Customer Service Administrative Assistant

IRENE FERNANDES

Mississauga,ON 647-***-****

L*Z 3L6 *****.*.*********@*****.***

OBJECTIVE

Seeking a position as “Office Assistant”

HIGHLIGHTS OF QUALIFICATIONS

• Excellent Administrative skills with the ability to identify and analyze customer

needs.

• Proven decision making skills, capable of exercising discretion and diffuse difficult

situations with professional courtesy and efficiency.

• Highly organized, with excellent prioritizing and time management skills, Ability to

handle multiple tasks in busy work environments

• Keen eye for detail and accuracy and recognized for dependable and detailed-

oriented work by senior management.

• A productive team-player and independent worker with minimal supervision.

• Extensive experience as an administrative assistant in a fast paced environment

• Secretarial Diploma, Secretary practice certificate

• Experienced with Windows, Outlook, MS Office, Internet and general office

equipment, supplemented by strong typing skills

• Proficient at managing multi-line phone system and able to direct calls in a

prioritized manner

EMPLOYMENT EXPERIENCE

Administrative Assistant Jan 2014- Feb 2015

FFCL Courier Inc.,Toronto, ON

• Prepare & complete documentation in accordance with domestic and international courier

regulations and requirements such as commercial invoices.

• Support customer requests for all lines / sectors of the business

• Administer and manage client accounts from start-up stage and maintain proper records of

client accounts; and manage ongoing communications requirements including reports, memos,

etc

• Maintain proper records of customer interactions and transactions

• Enter all pertinent data in the system with accuracy

• Assist clients to complete necessary forms/documents and help Assist customer with website,

products and services, and provide guidance where necessary.

• Handle all administrative job such as faxing, scanning, photocopy etc

• Treat every customer with respect and dignity.

• Respond to customer enquiries via phone calls, email and in person

Administrative Assistant (Co-op) Sept - Nov 2013

Canadian Educational Services, Toronto, ON

• Assisted clientele as they enter office and answered enquiries over the phone

• Performed filing, drafting and editing short memos

Irene Fernandes 647-***-**** Page 2 of 2

• Assisted with other office administrative duties such as photocopying, faxing, scanning and

preparation of expense sheet

• Booked clients appointment on a daily basis / with follow up for subsequent meetings.

Documentation Exécutive Feb 2009 - Apr 2013

CMA – CGM & ANL, Dubai, U.A.E

• Responded to enquiries regarding export and import policies via telephone, screened for calls

importance and legitimacy, transferred calls to appropriate personnel and took messages.

• Welcomed visitors in a professional manner, determined the nature of business, and referred

them to the right department and personnel

• Organized conference rooms and luncheons both in house and off-site, while planning all

amenities

• Entered data and prepared complete set of documents pertaining to export shipping

documentation and sent draft to the customer

• Kept track of bookings and sent load list to the port; provided close co-ordination with the port

and equipment control team.

• Created pre and post shipment documentation, liaised and organised courier collection of

documents, whenever required and followed-up with courier to ensure timely delivery

• Promoted to documentation executive from receptionist

EDUCATION

Secretarial Diploma Social Service Centre

Secretary Practice Certificate Atlas Education Institute

TRAINING AND PROFESSIONAL DEVELOPMENT

Enhanced Language Training (ELT) 2013

Customer Service & Administration for Immigrant Women

Toronto District School Board, Toronto, ON

Microsoft Applications Training 2005

Avery Dennison, Dubai

References Available Upon Request

Contact this candidate