Customer Service Manager
Resume:
REGINA BECK MOWRER
Atlanta, GA 30350
Telephone: 404-***-****
E-Mail: ******.******@*****.*** Page !1
OBJECTIVE: An opportunity to work with a visionary company utilizing skills and experience in project
management, writing, and industrial engineering for mutual growth.
EXPERIENCE:
– Independent Spec Writer
2010 to present Writer
Independent study of literature, story structure, and writing practices.
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Extensive research in Scientific Concepts, Permaculture, and Environment.
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Dr. Flower’s Essentials, Inc. – Small Business Owner
2008 to 2010
Founded a small business to produce and sell products: soap and candles, balancing science and art.
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Created business model and platform for social networking with suppliers and customers to include
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programs like Wordpress, Twitter, Linkedin, Facebook, Pinterest, Adobe Photoshop, Adobe Illustrator,
and Instagram and Yelp.
Established an accounting structure and merchant processing system to sell products using Zencart
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Wrote blog posts and essays with herbal information for direct marketing purposes.
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Won awards with a Southeastern Association of Soap makers such as “Best Eco-Friendly Design” and
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“Best in Show” for product and packaging.
Independent Contractor
2001 to 2008
Utilized Solidworks CAD to create a parametric table to accommodate multi-dimension changes
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needed to create separate mechanical detail drawings for a manual die tool product.
Company website edits and redesign using dreamweaver.
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Inspired young minds with encouragement at Hamilton Mill UMC preschool as a substitute teacher.
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Worked on Job Careers posting, and piece makers prayer quilts website for Hamilton Mill UMC.
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Internship for Rock Star Farms. Garden layout completed with herb selections placed within a circle
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shape boundary. Vegetable harvest for their CSA.
Laser Extension, Inc., printer supplies and printer repair business- Vice President of Sales
2000 to 2001
Created and coordinated direct marketing brochure to generate new business.
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Created and managed Web page and contact management system adding email to their
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communication processes.
Studied Bookkeeping and customer service support processes.
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Documented manufacturing and order entry processes and training materials.
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Coordinated Service Contract and Repair service calls, documenting customer expectations.
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Updated process for documenting customer order entry.
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Set up an automated Purchasing system using Quickbooks Pro.
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NCR Corporation, Distribution Services – Process Analyst Manager
1997 to 2000
Project Manager and member of a cross functional team to install a WMS system (MOVE) for the
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EMEA region in The Netherlands. Project plan was created on a 13 month timeframe to implement
ERP systems and processes all at one time. Monitoring specific hand offs from the WMS to the other
Oracle systems was vital. (Applications included: Oracle Order Entry, Inventory Purchasing,
Financials, EMS2000 import/export, and LPA inventory planning.) Prepared EMEA management with
tools and reports to manage and transition to new business processes.
Regression tested and documented issues with an Oracle based WMS with each new release. Also
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assisted with issue management throughout the process.
Hired and supervised an Analyst for regression testing and training support during systems upgrades
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on a parallel timeframe.
Developed and implemented a training program for the WMS implementation with over 250 hours of
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training for 140 employees involving dramatic transitions of current processes. Used original training
program to develop a cross training and new hire program for additional employee growth and
orientation.
Served as Move application leader in cross-functional team, testing involved with organization
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implementation of Oracle products (Purchasing, Inventory, and Order Entry) including interfaces
between programs and volume capacity. System was implemented in October 1998. Project lead
towards cross-functional development of processes organization wide. This was based on gap
analysis, which determines where the system processes end and the business processes begin.
REGINA BECK MOWRER
7942 Briar Villa Place
Atlanta, GA 30350
Telephone: 404-***-****
E-Mail: ******.******@*****.*** Page !2
Documented new departmental ISO 9002 processes as a result of WMS implemented May 1998 and
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also served on the cross functional team to document the End-to-end ERP business processes.
Coordinated Division ISO 9002 internal and external audits with placement of corrective actions
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based on audit findings.
Supported and documented implementation instructions for custom MS Access productivity database
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piloted in the DC and used in NCR distribution organizations worldwide. Assisted in revisions to the
specific productivity categories measured and linked them to documented ISO 9002 processes.
Worked on dock-to-dock velocity improvement project. Used process flowchart tools to help facilitate
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workplace layout changed of receiving and packaging without major equipment purchases. The
improvement gains were tracked in number of process steps, category of steps, and distance
traveled.
SunTrust Service Corporation, Bank Operations Division Atlanta - Management Consultant
1993 to 1997
Served on cross functional team to implement MIS system (Integrate) to track productivity, quality,
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and expenses.
Trained business unit managers on MIS System (Integrate) Indicators were based on past history
and concentration on the end products instead of the methods used to arrive there.
Challenges met with this project include the consensus of common products and quality measures
throughout three states and educating management with limited PC skills. The information
collected was used to indicate areas with need for improvement and to consolidate current
management reporting to one source.
Flowcharted preliminary processes such as check fraud detection and job posting for Human
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Resources and assistance in function implementation from flow chart results.
Developed and administered the Internal Control Program with the goal of preventing loss to the
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company. Conducted reviews on departments prone to risk ensuring followed procedures and need
for updated procedures as new systems or products are installed. Developed several follow up tools
for aspects of the program such as internal audit points and non-compliance issues.
Served as administrator of Information Security programs including virus protection and user ID
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maintenance on Mainframe and PC systems.
Coordinated special projects such as departmental facility moves, development of staffing and work
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standards, financial reporting and forecasting, and quick win methods improvement.
Aeroquip Corporation - Atlanta Senior Internship
1993
Customer Satisfaction Survey support, Quality Operating System support, One hundred point
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industrial safety survey, Documentation of Aeroquip Quality Plus -Company award similar to Malcolm
Baldrige National Quality Award
EDUCATION: Southern Polytechnic State University known before as Southern College of Technology
Bachelor of Science, Industrial Engineering, Quality Assurance, June 1993
Attended Georgia Southern University 1988-1990
SKILLS: MS-DOS/Windows, Mac, iPhone/iPad applications
Microsoft Office– Word, Excel, Power point, Access, Outlook – Openoffice –Word perfect, Lotus Notes,
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Mac office apps- Pages, Keynote, Numbers
Wordpress, social media applications, Microsoft Frontpage Web design, Dreamweaver, Photoshop,
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Illustrator, Procreate, Evernote, Trello, Pinterest
Intermediate understanding of Oracle Purchasing, Inventory and Order Entry
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MS Visual Basic Macros developing interfaces between Microsoft products and other packages, Basic
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SQL queries
MS Project – gantt and pert charts- (can also create these charts manually)
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Visio flowcharting and basic workplace layout design, Mindmapping, Freemind, Basic Solidworks CAD
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Quicken and Quickbooks Pro – Bookkeeping and accounting principles
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