Heather Elise Radcliffe
Groveport, Ohio 43125
**********@****.***
Work
Experienc
e Dollar Bank 2117 Liberty Avenue, Pittsburgh, Pennsylvania 15213
April 2013 to 10/28/2014
Senior Fraud Analyst/ Administrative
Maintain customer accounts, assist clients with account inquiry and
fraud disputes
Preform secretarial duties including copy, fax, gathering and
distributing documents that are required to retain per government
regulations
Communicate with all internal departments on various topics
concerning clients and company procedure
La Quinta Inn 8507 University Boulevard, Moon, PA 15108
March 2013 to 05/15/2014
Night Auditor/ Staff Coordinator
Verify guest logs, greet late night arrivals; i.e. layover, red eye,
and crew member arrivals, giving aid in direction and location to
nearby amenities
Assist with the set-up of complimentary breakfast for guests,
maintain housekeeping logs, and relay any important information to
arriving employees, being specific by department
Run nightly audit, ensuring all procedures are followed in a correct
and timely manner.
Providing wake up calls, transportation, and any other requested
assistance guests may have
Ensure a steady work flow between shifts and maintaining a
professional yet comforting demeanor at all times
Key Bank 88 East Broad, Columbus, Ohio 43215
July 2012 to 2/28/2013
FT Float-District Teller Supervisor
Assist multiple locations in a thirty-six branch district with a
variety of banking needs that include daily self-audits and an
extended amount of time working both independently and with a new
team on multiple occasions
Meeting and exceeding independent sales goals and referrals
Performing daily teller required tasks such as completing
transactions in a timely manner, conducting CTR's, SAR's, Foreign
currency exchange/ ordering, and MIL's respectively
Keeping steady client flow between platform team members while at the
same time understanding the clients' needs; providing the foundation
for financial success both with the clients and within the company
Petco Construction Inc. PO Box 307, Etna, Ohio 43018
August 2008 to June 2012
Administrative Assistant
Establish and maintain professional relationships with clients and
vendors
Data Entry with specific focus on office based information; As well
as payroll entry and distribution
Creating spreadsheets and Power Points for office meetings, along
with creating visual statistics for clients and vendors
Basic office duties such as ordering and renewing weekly supplies,
and standard evaluation of equipment to maintain proper usage
Prepare conference rooms for meeting clients and vendors, providing
hardcopies of important updates, information, etc. documentation
Answer 10 line phone system and transfer calls accordingly
Copy, fax and accounts payable entries to QuickBooks
Update Microsoft Excel spreadsheets and create letters in Microsoft
Word
Other administrative duties as assigned
The Commons At National Church Residency 398 South Grant Ave,
Columbus, Ohio 43215
December 2010 to May 2012
Desk Staff/Secretary
Office and clerical work including faxing and filing
Receiving and filing rent payments
Answer multi line phone system and transfer calls accordingly
Meeting with multiple Church Resident sponsors as representation to
the company
Education
Groveport Madison High School
4475 S. Hamilton Rd.
Groveport, Ohio 43125
Community College of Allegheny County
Allegheny Campus
808 Ridge Avenue, Pittsburgh, Pennsylvania 15212
Certificate received in Global Studies
Undergraduate Transfer
University of Pittsburgh
Oakland Main Campus
4200 Fifth Ave, Pittsburgh, Pennsylvania 15260
BA Linguistics
Heather Elise Radcliffe
385 Tallman Street
Groveport, Ohio 43125
**********@****.***
References
Michelle Macaione
Volunteer Referral
Nexus Vision Incorporated
Accountant
Michael Headley
Business Referral
Virginia Air Corporation
Manager
Brandon Schell
Associate Referral
Dollar Bank
Senior Fraud Analyst
Jenna Joneikis
Classmate Referral
McKesson
Medical Billing Specialist