Administrative Assistant, office manager, patient/client coordinator

SUSANN EAMES CANNON

• Newmarket, Ontario • •

******.*****@*****.**

Sample Positions of Interest:

OFFICE MANAGER • PATIENT/CLIENT CARE COORDINATOR

ADMINISTRATIVE ASSISTANT

I am sure you can easily find a number of individuals who are qualified Office Managers,

Patient/Client Care Coordinators, and Administrative Assistants. However, I believe that I can offer

you a higher calibre of professionalism and qualifications than the average applicant.

Please consider some of my skills and credentials:

• Experience: I bring a total of 6 years of varied experience in roles that have

involved office management, cosmetics consultation, and patient coordination. Four of those

years were spent at a practice where up to 100 patients per day received individualized service,

and I supervised as many as 10 direct reports in guaranteeing optimum patient satisfaction.

• Initiative: I orchestrated a series of promotional events that played a major role

in securing dozens of new patients while retaining established clients.

• Excellence in Patient Relations: I have cultivated an excellent reputation for

putting patients at ease, resolving problems, and providing gentle and qualified care.

Most important is my professionalism. I am exceedingly dedicate and willing to accept new challenges

and opportunities. In short, I believe in giving my all in every situation to ensure positive results.

If I sound like the type of individual you would like to add to your team, then please contact me.

Thank you for your consideration.

Yours very truly,

Susann Cannon

Enclosure - Resume (2 pages)

SUSANN EAMES CANNON

• Newmarket, Ontario • •

******.*****@*****.**

Sample Positions of Interest:

OFFICE MANAGER • PATIENT/CLIENT CARE COORDINATOR

ADMINISTRATIVE ASSISTANT

"Customer-first" hard worker offering a career-long record of providing devoted support to healthcare

practice leaders serving high-end clientele - all with the highest levels of confidentiality and integrity.

Motivated self-starter who has delivered a range of contributions in the areas of business-building

activity, cost savings, and operational enhancements. Characterized by managers as someone who can

be counted on to quickly get the job done; e.g., managing office facilities, contacting the right people to

perform structural repairs, and ensuring that the grounds are properly cared for.

An articulate and well-informed communicator who quickly earns the trust, confidence, and respect of

patients, employees, sales representatives, physicians, other healthcare professionals, and key decision-

makers to build long-term relationships. Deemed a vital liaison between physicians and sales

representatives on select medications to ensure that injections are properly administered and monitored.

Top-echelon user of Canadian Health Systems - EMR and MS Word; possess added familiarity with

Excel and PowerPoint.

Possess advanced knowledge of Obagi Skin Care, fillers, Botox, and laser resurfacing; adept at

evaluating an individual's face, skin condition, and body contouring to educate patients on various

procedures and recommend the right product mix geared for individual needs and conditions. Skillfully

inform clients on the benefits and value of laser skin rejuvenation, laser hair removal, and spider vein

removal to gain their buy-in and elevate a practice's revenues. A genuine team player who is willing

and able to do whatever necessary to ensure an organization's success.

Core Strengths include:

• Administration: Office Supply / Cosmetics Ordering & Replenishment • Staff & Patient

Appointment Scheduling • Accounts Payable & Income Statement Generation • Call Screening &

Accurate Message-Taking • Product & Cosmetic Event Planning / Coordination • Travel Arrangements •

Hotel Accommodations • Advertising & Promotional Activity

• Healthcare & Added Value: Patient Consultations & Treatment Plans • Patient Chart

Preparation & Upkeep • Electronic Claims Processing • Patient & OHIP Billings • Employee Training,

Coaching, & Empowerment • Personnel Interviewing, Hiring, & Orientation • Post-Visit Patient Follow-

Up

PROFESSIONAL EXPERIENCE

Dr. Mani Raman - The Centre for Dermatology, Richmond Hill 2009 - 2013

Office Manager / Cosmetics Consultant

Recommended by an industry sales representative for this newly-created role based on (1) this practice's

steady expansion and (2) the need to assume tasks typically performed by the doctor himself. Also

assisted the doctor on medical and cosmetic procedures.

Sample Achievements - Business-Building & Cost-Savings Activity:

• Steadily boosted non-OHIP cosmetics revenues up to 12% per year by parlaying expert-

level knowledge of cosmetic product lines to up-sell product.

• Envisioned targeted advertising and marketing campaigns to secure extra 6-figure

revenues per year.

• Captured up to 40% in savings on a range of items (e.g., skin care products, fillers, and

lasers) displayed and/or utilized in the office by exercising negotiations savvy with outside sales

representatives.

• Trimmed operational expenses 20% by re-evaluating nursing and administrative staffing

costs.

SUSANN EAMES CANNON

Page 2 • Cellphone 416-***-**** • ******.*****@*****.**

PROFESSIONAL EXPERIENCE (cont'd)

Dr. Mani Raman - The Centre for Dermatology (cont'd)

Sample Achievements - Business-Building & Cost-Savings Activity (cont'd):

• Masterminded a series of cosmetic promotional events that attracted dozens of new

patients while continuing to earn the loyalty of existing clientele.

• Received extra training on clinical trials to represent the practice with professionalism,

poise, and reliability while on the road.

Sample Achievements - Special Assignments:

• Assumed the role of first encounter and information-gatherer to alleviate patient waiting

times by 15-30 minutes.

• Selected by the physician himself to supervise as many as 10 direct reports - including

receptionists, nurses, and laser technicians - so they could confidently represent the practice to as many

as 100 patients per day.

• Teamed up with an independent H.R. Consultant to author an employee office handbook,

which introduced clarity on such topics as uniforms, hours of operation, holiday pay, leaves of absence,

and termination practices.

• Periodically filled in for the front desk when designated candidate was unable to do so.

Sample Achievements - Operational Enhancements & Additional:

• Accommodated a workload doubling without the need for extra assistance.

• Instituted a billing system that documented previous activity at a glance - a first for this

practice.

Dr. J. Robert Madronich - Plastic Surgeon & Laser, Richmond Hill 2007 - 2009

Patient Coordinator

Singled out by this doctor for this newly-created role when he introduced the laser, Botox, and fillers

service offerings to his established practice.

Earlier Roles

Two Fit Chicks, Inc., Aurora/Newmarket • Co-Partner & Nutritionist

• Acquired sponsorships - cumulatively valued at $75,000 - from a retail clothing chain, a

local produce company, and a neighbourhood fitness facility - that were featured on a weekly local cable

TV program that educated its viewers on how to be fit and fabulous in York Region using quick and easy

tips.

EDUCATION

Ryerson University, Toronto (ON)

Honours B.A.Sc. degree in Food & Nutrition

Fayetteville State University, Fayetteville (NC ... U.S.A.)

Bachelor of Arts degree in Speech & Communication (with a minor in Psychology)

Contact this candidate