Customer Service High School
Resume:
Leticia Rivera
******@*****.***
JOB OBJECTIVE
To use my extensive experience in different areas and contribute my best to the company in the
position given to me. Open to any type of work and any shifts.
HIGHLIGHTS OF QUALIFICATIONS
● Multi task and have solid knowledge of general office procedures
● Friendly and presentable
● Flexible, can work any schedule
● Reliable, can follow directions
● Pleasant attitude, have a desire to learn and a good team player
● Ability to use Computer, knowledge of Microsoft Office, Med Frame etc.
APPLICABLE SKILLS
Customer service
10 key skills
Filing
Multi line telephone
Billing collector
Use office equipment
Fast & accurate data entry
Insurance Billing
Bi-lingual
SUMMARY OF EXPERIENCE
● Reviews medical bills and negotiates rates when applicable, then approves and pays, objects,
or denies within times required.
● Meets quality and monthly productivity objectives according to company standards.
● Meets monthly productivity objectives according to office standards.
● Proactively manages claims to timely closure.
● Communicates with doctors, providers, and others in a professional and prompt manners,
returns phone calls with 24 hours.
EMPLOYMENT HISTORY
12/2006 to 08/2011 Claims Examiner Western Growers Assurance Fresno, CA.
Process Medical and Dental, Vision Claims Correspondences Processors
03/1999 to 09/2006 Claims Examiner Cigna Healthcare Visalia, CA.
Process Medical Claims and Correspondence Claims, Refund & Return Checks Processors.
01/1995 to 09/1998 Billing Collector Collectibles Resources Fresno,
CA.
Billing Collector and Customer Services, Answering Multi-lines
EDUCATION
Computerized Procedures Golden State College Fresno, CA.
High School Diploma Edison High School Fresno, CA.
REFERENCES
Available upon request.
Contact this candidate