Customer Service Administrative Assistant

LIZA SANTOS

**** ****** *****

Mississauga, Ontario, L5W 1K6

[pic] (Home) 905-***-****

[pic] *********@*****.***

CAREER OBJECTIVE

To obtain an Administrative Assistant position that will allow me to use my

organizational skills, educational background and inter-personal skills to

make a meaningful contribution. Strengths include effective communication,

multi-tasking and customer service skills as well as the ability to offer

multi-cultural perspectives, gained through working with diverse groups of

people.

WORK EXPERIENCE

Mark IV, Mississauga, Ontario Nov

2013 - Present

As a Permanent Office Coordinator/ Administrative Assistant, reporting to

the Director of HR and CFO my duties include:

. Meet, Greet, Screen and direct all guest and callers

. Host and organize on-site client meetings and internal company events,

coordinating room set up, audio/video requirements, and arranging for

catering as needed

. Monitor and maintain a stock of office & kitchen supplies and services

(cleaning/janitorial, coffee services, pest control)

. Provide calendar management, vacation scheduling and ad hoc

administrative support to senior management and staff.

. Manage incoming/outgoing mail

. Coordinate employee workstation moves

. Setup new hire workstations and telephones

. Provide New Hire Facilities tour, office equipment orientation and

introductions

. Act as Health & Safety Representative, maintaining First Aid Stations

and procedures.

. Approve and maintain meeting room requests through outlook

. Backup support to HR Director as needed (job postings, background

checks, etc.)

. Organize special/seasonal projects, such as: Christmas toy drive,

staff parties, summer barbecues, monthly town hall meetings etc.

. Active member of the company's Social Committee overseeing special

projects.

. Set up presentations in meeting rooms; trouble shooting as necessary

. Create and update PowerPoint presentations, when required.

Davis + Henderson, Mississauga, Ontario August 2010

- Mar 2013

Davis + Henderson is a leading solutions provider to the financial services

marketplace. Founded in 1875, the company today provides innovative

programs, technology products and technology based business services to

customers who offer chequing accounts, credit card accounts, and personal,

commercial, and other lending and leasing products.

As a temporary disbursement analyst, reporting to the supervisor, my duties

include:

> Data Entry/ Customer Service:

. Processing Student loans, verifying certificate authenticity and

tracking discrepancies related to government documents and banking

information

. Assisting with supervising duties during peak

. Working on various software platforms such as Workflow and Mainframe,

to analyze and process loan applications

. Maintaining high level of productivity and accuracy

Four Points by Sheraton Mississauga Meadowvale March 2009 -

Nov 2010

Four Points by Sheraton is a Hotel and Convention Centre

As a Part-time Guest Service Assistant, reporting to the Guest Service

Manager/General Manager, my duties include:

. Regular and diligent book-keeping, by following established corporate

procedures for the handling of guest accounts and other ad-hoc cash

management and accounting procedures

. Facilitating inbound and outbound guest/employee communications

. Handling large call volume including screening and triaging of calls

to appropriate departments and guest rooms

. Maintaining Office supply inventory

. As a Front-desk receptionist, checking of bank statements, pre

authorized bill payments, invoices and following up on outstanding

payments

. Training/ Supervising new hires and existing employees.

As part of relief duties, I was also responsible for the following:

. Assisting the HR Manager with planning and scheduling corporate

meetings and internal/ external company events.

. Providing Administrative support to the HR /Guest Service Manager

. Updating employee records and files

. Updating training and orientation packages for new hires.

. Conducting research and keeping company files up to date with various

government policies and procedures regarding Workplace Violence,

Employment Equity and Labour Laws.

Previous Work experience, include positions held as Guest Service Agent at:

Stage West Hotel and Theatre Restaurant

Feb 2007 - Feb 2009

Hotel Le Germain, Toronto Ontario

May 2006 - Jan 2007

Pegasus Travels, India

Apr 2000 -Nov 2002

EDUCATION

. Human Resource Management (HRM)

Sheridan College, Ontario (2013)

C.H.R.P designation- (2015)

. Payroll Compliance Practitioner (PCP)

Canadian Payroll Association (2010)

. Payroll Administration Certificate

Sheridan College, Ontario (2009)

. Administrative Assistant Certificate

Sheridan College, Ontario (2007)

. Diploma in Hotel and Resort Operations

Georgian College, Barrie, Ontario (2005)

. Bachelor's Degree in Arts (B.A.)

Nagpur University, India (2000)

TECHNICAL SKILLS

. Microsoft Word, Excel, PowerPoint, Outlook and Web Navigation

. Office Equipment operations and troubleshooting (Laser Printers, Fax

Machines)

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