Customer Service Sales

Ali Khalil

**** *'artagnan St, St Leonard

Montr al (Qu bec) H1R2W8

Mobile: 438-***-****

***.********@*****.***

French and English

Professional Experience

Training & proffessional Development Activities

. Working as a trainer & consulting for ICTN (International Consulting &

Training Network, sarl, Developers of Human Potential) in the Physical

Planet Management Course.

. Supply Chain & Procurement training (obtained Certificate from

Tutelage International, Dubai).

. Part Time Instructor at MUBS (Modern University of Business & Science),

LIU (Lebanese International University) and IUL (Islamic University

Lebanon) for all Management Courses (Organizational Behavior, Leadership,

Intro to Marketing, Operation Management, Human Resource Management,

Customer Service, Intro to Business, Intro to Management, Project

Management, and Sales Management Negotiation) till present.

Aug 2012- Aug 2014: Operation Supervisor

BazPro Inc, Saint Laurent, Montreal

www.bazpro.com

Canada, Montreal

. Responsible for Running Business sales and customers account. (Retail

& wholesale sales).

. Responsible for retail stores regarding ordering, stock replenishment,

warehouse, logistics & distribution.

. Responsible for customer service, manpower scheduling & relocation,

Products merchandising, Inventory count, yearly budget preparation &

profitable sales, implementing processes, rules, & regulations.

. Responsible for manpower scheduling & relocation.

. Responsible for Inventory count, yearly budget preparation &

profitable sales, implementing processes, rules, & regulations.

May 2007- Dec 2011: Regional Operation Manager

UCCM (United Company for Central Market) Beirut,

Lebanon

. Reported directly to the COO (managing a structure of 250 employees)

. Responsible for Running FMCG Operation (food, non-food, garment, House

hold, produce, fresh, frozen, Dairy, & Deli) of 19 retail stores

regarding ordering, stock replenishment, warehouse, logistics &

distribution, customer service, manpower scheduling & relocation,

Products merchandising, Inventory count, yearly budget preparation &

profitable sales, implementing processes, rules, & regulations.

November 2006- May 2007: Warehouse & Distribution Manager (Operation

Manager)

FDC (Food & Drug Corporation)

Beirut, Lebanon

. Reported directly to the operation & administration manager

(controlling 105 subordinates)

. Ensured a smooth, efficient, & well coordinated warehouse operation &

managed all staffs' logistics and administrative activities

. Secured adequate stocks & safe stacking of goods

. Monitored work progress to ensure on time order preparation services.

. Directed & supervised the execution of work as per established

policies & procedures

. Managed & controlled the arrival, storage & distribution activities in

warehouses

July 2002 - November 2006: Operation Controller

Averda Co. Sukar Group

Beirut, Lebanon

. Responsible for the southern area of the project, reporting directly

to the city cleaning project manager. The project is responsible for

the waste management & collection operation.

. As team leader we planed, organized, managed, undertook, reported on,

and assumed accountability for achieving SKL objectives and results in

accordance with accepted performance standards of Averda internal

policy guidelines.

. Reviewed and assessed Budget Forecasting, Route Planning, Monthly

Inventory Reports, Maps and location creation, Running collect

operation, Customer Service ( Municipality contact ), Complaints

Handling, Quality Control Monitoring, Fulfilling ISO work procedure as

per established policies and procedures.

June 2002 - February 2005: Graduate Assistant at the Business Computer

Center.

Lebanese American University (LAU)

Beirut, Lebanon

. Helped Accounting & MIS students with their computer assignments

. Maintained day-to-day activities of the Business Computer Center

. Trained the students on different software/business solutions

applicable in business courses

June 1998 - June 2001: Sales Manager

Comexter Lebanon Ltd.

Beirut, Lebanon

Industrial kitchen and Laundry equipments, heavy-duty machinery for hotels,

restaurants, snacks & laundries

. Surveyed the market needs, prepare sales & yearly plans, Customer

Service, Complaints Handling

. Directed the firm's sales program by: 1) Assigning sales territories,

2) setting sales targets, 3) Preparing training programs for the sales

representatives team, 4) Maintainimg contact with dealers and

distributors in the market, 5) Analyzing market surveys collected by

sales staff to determine sales potential & monitor customers'

performance

Education

MBA, 2005, Lebanese American University

Bachelor of Science, Business - Hospitality Management, 2002, Lebanese

American University

Certifications and Training

. Trained in: Leadership, Teamwork, Employee Motivation, Time

Management, Coaching + Counseling, Creative Problem Solving, On Job-

Training, & MS project I & II (Certificates Available)

. Participated in various hospitality, tourism and environmental related

conferences in Lebanon and Jordan.

. Worked as a trainer & consulting for ICTN (International Consulting &

Training Network, sarl, Developers of Human Potential) in the Physical

Planet Management Course.

. Supply Chain & Procurement training (obtained Certificate from

Tutelage International, Dubai).

Professional Skills

. Part Time Instructor at MUBS (Modern University of Business &

Science), LIU (Lebanese International University), and IUL Islamic

University for all Management Courses (Organizational Behavior,

Leadership, Intro to Marketing, Intro to Management, International

Management, Human Resource, Operation Management, Intro to Business,

Project Management, & Sales Management Negotiation) From 2007 to

current.

Key Qualifications

. Specialist in Retail Business

. Strong expertise in Supply chain

. Strong knowledge of stock, cashier, accounting, human resources

business logic and systems.

. Strong knowledge of logistics, warehouse and distribution

operation.

. Strong expertise in managing and executing projects.

. Excellent analytical and communication skills, Excellent team

player, Ability to get along with diverse personalities, very

patient, understanding and flexible with strong problem-solving

skills, Loyal, Responsible, innovative, self-organized, Good

reasoning and sound judgment.

. Strong organizational skills and high energy level

. Ability to handle matters of confidential and sensitive nature

. Ability to multi-task, set priorities and meet deadlines

. Thrive in a fast paced and rapidly changing environment

. Work well in a team environment

. Eager to take on new projects with a positive attitude

. Advanced knowledge of Microsoft Office2010 (Word, Excel,

Powerpoint, Access and Outlook)

. Over ten years experience in Operation Control, Warehouse &

Distribution Activity, Project Manager Planning, Route

PlanningProfessional Presentations, Report Preparation & Budgeting

Projects Portfolio

. Hotel Mgt: Hospital Management Solution including:

Admission, Nursing, Physician Order, Laboratory & Radiology,

Budgeting, Billing & Accounting, Stock, Reservations, EMR, Payroll,

Attendance, HR, Physiotherapy, Dialysis...

. Waste Mgt: Improving Customer Relation and Service.

. Supply chain: the workflow of control for the vehicles dispatched

for distribution; by automating & linking all vehicles GPS tracking

system

Interests & Hobbies

. Enjoy sports, especially Football and swimming.

. Reading retail magazines, and mastering the internet.

References

. Available upon request.

Contact this candidate