Medical Assistant
Resume:
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DIANE RAPP
DIANE RAPP
******@*****.***
www.linkedin.com/in/dianelrapp
SUMMARY
Accomplished Pharmaceutical Professional, with extensive knowledge of regulatory environment and
clinical trials. Talented Clinical Development Trainer, skilled in ADDIE model for assessing, designing,
developing, and utilizing technologies to improve student experience.
Clinical Laboratory Science Specialist with expertise in Medical Technology and Medical Terminology.
Key skills include:
• Training on Clinical Trial Database • Learning Management Systems (LMS)
• Medical Terminology
Development
• eLearning Design • Medical Laboratory
• Training Needs Assessment, Facilitation of
Face to Face and Virtual Classes
PROFESSIONAL EXPERIENCE
BUCKS COUNTY COMMUNITY COLLEGE, NEWTOWN, PA 2006-PRESENT
Instructor
Provide Lecture/Laboratory instruction for Community College Medical Assistant Program and
Health Information Technology Program
• Currently teaching Medical Terminology, Pathophysiology, and Medical Laboratory
Procedures; continuously evaluate current and new materials to improve student experience and to be
consistent with current medical practices and adult learning theory
• Highly skilled with two LMSs, (Blackboard and Canvas/Instructure), both as instructor and student
• Attend Professional Development Sessions; avidly interested in emerging technologies to engage
both online and face to face students; assist with mentoring new instructors; advise > 70 students
• Serve on Medical Assistant Advisory Committee
MERCK RESEARCH LABORATORIES, NORTH WALES, PA 2000-2013
Senior Learning Specialist, Merck (2002-2013)
Assessed client training needs; advised and assisted Learning Managers with training needs
assessment and analysis, decisions on design, development, implementation and evaluation of
modalities, both Instructor-led, and eLearning for diverse global audience
• Achieved extensive knowledge and expertise in the regulated software environment within
clinical trials
• Trained on clinical research processes from forms design to reporting to regulatory agencies
o Prepared project management reports and evaluation statistics
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o Served as Technology Team Subject Matter Expert for Training Databases; led
initiative to develop, test, and utilize it for practice scenarios; performed extensive testing to
confirm new/changed functionality when updates were distributed
o Conducted surveillance on all versions of current training materials to ensure they
were consistent with practice; archived all materials per date as appropriate
• Managed large training projects as Project Manager: set up meetings between Instructional
Designers (IDs) and Subject Matter Experts (SMEs), arranged classroom and Webex
times/recordings/archiving; uploaded all materials to LMS provided attendance compliance reports to
Learning Managers and Area Managers
• Played key role in implementation of new LMS (Plateau-Success Factors) by designing,
developing and implementing training for new users in various roles
o Registration, tracking, data entry, querying, reporting, audit procedures in dual
systems while implementation of new system was in progress
• Planned and executed scientific symposiums
Clinical Data Management Coordinator, Merck (2000-2002)
Actively performed all phases of Clinical Data Management from forms design, through validation, in-
life query management and data integrity, to execution of reports and delivery to regulatory agencies .
I specialized in laboratory data management and employee development.
• Crafted Mentoring Guidelines, Objectives, and Evaluation of Mentoring Program
GRAND VIEW HOSPITAL, SELLERSVILLE, PA
Blood Bank Technical Supervisor
• Supervised all aspects of Transfusion Services
• Performed compatibility testing for busy Oncology, Vascular Surgery, and Maternal/Neonatal
services
• Responsible for Associate Degree Students from Mongtomery County Community College
• Performed Immunology/Serology testing
EDUCATION
M.S., Training and Organization Development, St. Joseph’s University, Philadelphia, PA
B.S., Medical Technology, University of Pennsylvania, Philadelphia, PA
CERTIFICATIONS
Specialist in Blood Banking, American Society of Clinical Pathologist (SBB ASCP)
Medical Technologist, American Society of Clinical Pathologist (MT ASCP) (BB ASCP)
COMPUTER PROFICIENCIES
Microsoft Expertise: Word, Excel, PowerPoint, Outlook, OneNote, Project, Publisher
Sharepoint
Kaltura, Audacity, Camtasia, Snag-It, VoiceThread, ScreenR
Rapid Intake-Unison
WebAdvisor, BlackBoard, Instructure/Canvas (LMSs-higher education)
Plateau (Success Factors) (LMS pharmaceutical)
Adobe Acrobat
QuickBase
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InForm™ (EDC Clinical Trial Software)
Additional Proprietary Software
PROFESSIONAL AFFILIATIONS
American Society of Clinical Pathologists (ASCP) Certified as MT, SBB
Association for Talent Development (ATD) (Formerly American Society for Training and Development
(ASTD))
American Women in Science (AWIS)
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