High School grad .. volenterer recepionist work for board of education
Resume:
Shavetta L. Speight
Raleigh, NC 27616
Phone: 919-***-****
Email: ***************@*****.***
Education
Jan. 2009- Edgecombe Community College, Tarboro NC
May 1999 – Southeast Halifax High School, Halifax NC
Oct-Dec-Strayer University,Raleigh NC
Objective
Seeking a challenging position with potential growth using
communication skills and a natural ability to work with the public
Work Experience
Xerox Sept 2013-Present
Answer inbound calls in professional manner
Give members their benefit for medical coverage
Order and send out id cards for members
Register member on Blue Cross Blue Shield website
Assist with log on and going through website
West Corporate August 2010-July 2013
Answer inbound calls in professional manner
Respond to customer inquiries regarding their prescription mail order
Research required information using available resources
Handle and resolve customer complaint
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Assisted local Pharmacies with overrides for patients
Floor support helping other when need help on calls
Caledonia Prison –Correction Officer August 2008-2009
Maintain Supervision inmates within his/her assigned area
Maintain order and security through fair and impartial application of Halifax County Jail Policies and Procedures and accepted correctional security and supervision practices
Maintain the highest level of security possible while ensuring safe and humane treatment of all inmates including the protection of their rights within the correctional setting
Defuses disruptive behavior by verbal interventions
Controls disruptive behavior by appropriate verbal orders and/or appropriate use of phsyical force.
Uses verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc.
Informs and explains institutional rules to inmates
QVC- Packer July 2006-2007
Measure, weigh, and count products and materials
Examine and inspect containers, materials, and products in order to ensure that packing specifications are met
Record product, packaging, and order information on specified forms and records
Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
Seal containers or materials, using glues, fasteners, nails, and hand tools
Load materials and products into package processing equipment
Assemble, line, and pad cartons, crates, and containers, using hand tools
References Available Upon Request
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