Manager, sales, retail, inventory, credit, collection

Randall Brown

**** ********* ****, ******, ** ***01

(C) 417-***-**** (E) *****.********@*****.***

Summary

Extensive managerial/executive experience with strong customer relations ability in retail, rental

merchandise and small loans on a corporate and independent level spending the last 14 years managing a

payday loan business.

Highlights

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Reliable Results oriented

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Excellent communicator Independently driven

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Friendly Creative and imaginative

• •

Steward of institutional regulatory Prompt

compliance

• Courteous and considerate

• Collections proficiency

• Team player

• Customer service-focused

• Detail-oriented

Accomplishments

Used my training and experience to independently create, construct, grow and maintain business for 14 years

in a very competitive and a highly regulated atmosphere.

Experience

Payday Today – Monett, MO 05/2001 - Present

Sr. Manager

• Opened and grew the branch as the original entry into the Monett market

• Leased original location; created forms, signage and advertising materials; purchased office

machines and furnishings; remodeled location interior; procured appropriate software, trade-related

allies and utilities; established hours of operation and loan requirements; placed flier advertising in

the region.

• Reviewed customer materials including applications and credit history

• Determined credit worthiness

• Input customer information into software database

• Explained forms completely and obtained required signatures;

• Established and maintained physical files for annual state audit review

• Processed and logged payments and deposits

• Issued payments for all overhead and maintenance

• Purchased updated office machinery and software, as needed

• Maintained daily, monthly and yearly activity reports for CPA review

• Made collection calls, as needed, and processed materials for secondary collection

• Stayed apprised and reacted to changes in state laws and area competition.

Advance America – Joplin, MO 06/1999 – 04/2001

Branch Manager

• Opened and grew the branch as the original entry into the Joplin market, including customer service,

loan processing, cash handling, collections, advertising, staffing, scheduling, training, regulatory

compliance, purchasing, financial reports and day-to-day operations

• Managed a staff of 2 and a customer count of 300

• Achieved numerous performance bonuses

Colortyme/JEnterprises – Joplin, MO 09/1997-05/1999

Branch Manager

• Opened and grew the branch as the original entry into the Joplin market, including customer service,

application processing, cash handling, collections, advertising, staffing, scheduling, training, sales

and delivery, regulatory compliance, purchasing, merchandising, merchandise refurbishing, financial

reports and day-to-day operations

• Managed a staff of 2

• Achieved numerous sales and performance bonuses

Payless Cashways Building Materials –Mesquite and Duncanville, TX and Joplin, MO 06/1984-

08/1997

Supervisor

• Retail Operations Management including customer service, sales and merchandising

• Inventory management

• Interviewed, hired and trained new employees

• Managed 20 employees

• Achieved numerous sales and performance bonuses

Education

University of Kansas – Lawrence, KS, USA 1984

Bachelor of Science: Business Administration

• State of Kansas scholar (ACT scores)

• Vice President, Theta Chi Fraternity

• +3.0 GPA

System Knowledge

• Word, Excel, Walmart Retail Link

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