Customer Service Quality

Erzsebet Jonas

Jacksonville, FL. 322**-***-*** **63 *************@*****.***

Executive Summary

A hands-on professional with over 20 plus years experience in the aerospace industry. Proven experience to lead teams and develop talent. Extensive supervisory experience-in operations, customer service, lean manufacturing, and employee training programs. Demonstrated ability to build strong customer relationships and consistently deliver results to meet or exceed customer expectations. Extensive experience working with all levels of an organization.

Work Experience

Flightstar – Jacksonville, FL. – Material Coordinator

Responsibilities - Enter parts request daily, create costumer goods PO's, expedite received parts to the production floor ( maintenance, avionics Interiors), updating parts report for each aircraft.

• Part of 5S improvement working on work flow improvements

• Worked on team that reduced mechanic travel time

CPI true Epick at Kaman Aerospace- Quality Inspector

Responsibilities - Performing in-process and final inspections on machined parts, assemblies. Inspections accomplished to engineering requirements specified per ANSI Y14.5 – Geometric Dimensioning and Tolerance (GD&T) or equivalent standard, and Purchase Orders. Trained in the use of various mechanical inspection tools, such as micrometers and calipers. Completed First Article Inspections (FAIs) in accordance with AS9102 standard.

• Successfully completed First Article inspections on schedule to AS9102 Standard

• Worked with machinist and technicians on corrective actions for discrepant material

Granite State Manufacture (GSM) Baltimore, MD. QA Specialist

Responsibilities – Performed various internal process and product audits in accordance with ISO9001 AND AS9100 STANDARDS. Reviewed contracts, statement of work, product specifications, drawings, military specifications, FAR's, DFR's, and other documents to determine contractual requirements. Reviewed test reports, inspection records, test data and other quality documents to ensure that they satisfy contractual requirements. Applied Root Cause Corrective Action tools to work with customers, DCMA and other Quality Professionals to resolve issues.Conducted source inspections.

• Completed source inspection training

Kaman Aerospace Corporation - Jacksonville, FL. Lead QA Inspection

Lead Quality Inspector – Assembly and Detail Inspection

Responsibilities - Led a group of six inspectors in completing daily scheduled activities for Boeing Fixed Trailing Edge, Sikorsky cockpit, and C-17 programs. Performed and trained new inspectors on FIRST ARTICLE INSPECTIONS TO THE AS9102 STANDARD on sheet metal, machined parts assemblies, wings, skins and manufactured detailed parts. Document nonconforming products and work with teams on root cause and corrective actions to prevent recurrences. Trained in the use of calipers, micrometers, depth and height gauges. Participate on lean projects to reduce waste and assit the department in meeting company goals.

• DQR delegated representative for SYKORSKY.

• Successfully trained new work force in inspection techniques while maintaining Boeing Silver supplier rating

• Completed FARO inspection training program.

B/E Aerospace. –Group Leader

Leighton Buzzard, United Kingdom

Group Leader - Assembly/Inspection

Responsibilities - Assisted in the transition of work from B/E Aerospace plant in Jacksonville, FL to the Leighton Buzzard plant in the UK. Worked as group leader to train employees on assembly and inspection techniques. Worked with engineering on repairs and assemblies. Performed a variety of inspections on assemblies and individual components using mechanical and electrical equipment.

• Completed transition of inspection department on time and on budget

• Successfully trained new work force on inspection requirements

Final Assembly Lead Inspector

Responsibilities - Work from blueprints and schematics to assure proper assembly of units at final inspection. Present completed units to customer for acceptance. Maintained metrics for final inspection area. Supervised a group of five final assembly inspectors.

• Successfully trained new inspectors

• Led department initiative for corrective actions

Assembler

Responsibilities - Worked as final assembly clean and seal technician. Worked from blueprints and schematics to complete final assembly of units and prepare them for final inspection.

• Worked on team to improve quality

• Assisted in training of new Assemblers

Education/Training

Certificate - Leadership Development Series, Florida Community College Jacksonville, FL.

Leadership impact, communicating for success, and Recognizing and communicating effectively with different behaviors.

Certificate - Communicating for Success, Florida Community College

Jacksonville, FL.

Creating an environment for successful communication

Certificate - Supervisor Boot Camp, Florida Community College

Jacksonville, FL.

Creating a team atmosphere for success

Certificate - Cosmetic grain inspection, B/E Aerospace Corp,

Jacksonville, FL.

Visual inspection of grain in relation to extrusion and sheet metal surfaces

Certificate - First Piece Quality Inspection Certification, B/E Aerospace Corp,

Jacksonville, FL.

Training in first piece inspection and documentation requirements.

References

• Professional and personal references available upon request.

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