Customer Service Information Technology
Resume:
Johnny Le
System Administrator
Contact
Phone : 678-***-****
E-mail : ********@*****.***
Address
Duluth, GA 30097
Profile
Objective To obtain an IT position that will enable me to use my strong organization
skills, experience, educational background, and abilities to work well with
people.
About Me: I am consistently recognized for technical troubleshooting skills used to
rapidly and cost-effectively resolve challenging technical issues.
I am a quick study and master new technology; equally successful in both
team and self-directed settings; and proficient in a range of computer
systems, languages, tools, and testing methodologies.
I am continually furthering my education with new certifications and college
hours in the Information Technology Field.
Key Skills
Proficient or familiar with a vast array of networking abilities, concepts and technologies, including:
Current Network+ Help Desk Tier I & Tier Operating Windows Server Creation &
Certification Holder II Technical Support and UNIX platforms Maintenance
Current Security+ VMWare Support Active Directory
Certification Holder Windows 7 Migration
DOD Secret Security
Clearance Holder
Education
Cross Keys High School
2003 to 2006
Industry Standard Training gearing towards the Information
2009 to 2014
Technology field from the Military Sector
Working on a Bachelor’s in Information Technology at American
Military University.
Work Experience
United States Army Reserves
Augusta, Georgia
Information Systems Operator February to December 2009
Served the United States Army as both a Soldier and an Information Systems Analyst.
Learned to be a follower and a leader in both the military and civilian sectors. Attained
professional training for the IT Industry through military involvement.
United States Army Reserves 335th
Theater Signal Command
East Point, Georgia
System Administrator January 2010 to January 2013
Maintained existing servers; Implemented new functionalities and policies.
Conducted life-cycle replacements for equipment.
Ensured the unit’s network equipment met DoD Information Assurance Certification and
Accreditation Process (DIACAP) standards.
Upgraded Cisco IOS’s on firewalls, switches, and routers.
Performed regular system upgrades to achieve optimum performance of the Command.
Provided assistance to staff regarding hardware and software maintenance.
Maintained an Army Reserve Command level database to include subordinate units. This
improved tracking, reporting, and customer service .
Gathered data and conducting communications studies based on IT and
telecommunications knowledge for project development to meet user requirements within
the 335th Signal Command.
Gathered and analyzed data to develop solutions and determine need for equipment.
Managed US Army Reserve Helpdesk call center, soldiers, and civilian personnel, which
supported over 8,500 end users in 21 States and abroad.
Responsible for managing over 400 local users in person and by telephone
Trained and advised over 40 soldiers/ employees in new technologies and job functions .
Ensured system up time of Domain Controllers, Servers, infrastructure, and end user
machines.
Analyzing system logs and identifying potential issues with computer systems.
Introducing and integrating new technologies into existing data center environments.
Performing routine audits of systems and software.
Performing backups.
Applying operating system updates, patches, and configuration changes.
Installing and configuring new hardware and software.
Adding, removing, or updating user account information, resetting passwords, etc.
Answering technical queries.
Troubleshooting any reported problems.
Performed desktop support to over 1000 users in person and by telephone.
Trouble shot network connectivity, network printing and user access issues.
Provided software training on an individual and small group basis within a classroom
setting.
Played a key role in ensuring a proficient workforce and significantly reducing system
downtime.
Built and maintained computer systems and performed memory upgrades.
United States Army Reserves 490th TIN-E
Bagram, Afghanistan
System Administrator July 2013 to June 2014
Deployed as an IMO (Information
Management Officer) of the 490 th TIN-E
to Bagram, Afghanistan.
Managed over 17,000 users on base
with a team of 12 personnel and had
averaged ticket resolutions within one
day of most issues (average wait time
prior was 3-5 days).
Troubleshot errors within all ranks from
lower enlisted to upper echelon of the
officer corps.
Provided a very efficient manner of
resolving tickets which resulted in cost
savings of time, personnel, potential
increased downtime, & equipment of well
over $100,000 over a period of nine
months.
Activities and Interests
Information Constant learning & experience with some of the latest industry standard
Technology equipment, attaining military certifications for a wide variety of subjects
relating to Information Technology.
Government Knowledge & experience of Parliamentary Procedures known as Robert's
Rules of Order.
College *Japanese Society Club: Brought awareness to Japanese culture and
customs.
*Korean Club: Brought awareness to Korean culture and customs.
*Vietnamese Club: Brought awareness to Vietnamese culture and customs.
*Student Government Association Treasurer for 2011: Main duties were
balancing the college budget, along with giving detailed weekly finance
reports.
*Student Government Association President for 2012: Presidential duties as
the Student Body President of my college, serving as a voice for the
students.
*Serve in the Student Advisory Council (SAC) where I represent Georgia
Perimeter College, along with a combined total of 35 representatives from
colleges & universities who advise the Board of Regents through the
Chancellor.
Languages
English Vietnamese (very fluent) Japanese (intermediate)
(native speaker)
(intermediate) Korean (beginner)
Contact this candidate