Customer Service Medical

TERESA BLACK

**** *** ***

Raleigh N.C *****

216-***-****

**************@*****.***

OBJECTIVE: SEEKING A PROFESSIONAL AND CHALLENGING POSITION TO

UTILIZE EXTENSIVE TRAINING, KNOWLEDGE, SKILLS AND EDUCATION

FOR BENEFIT AND GROWTH OF YOUR COMPANY

2011. - Present Division Secretary Behavioral Health CCF Lutheran

Hospital

• Answer multi phone lines, transfer calls to appropriate staff, patient

or depts.

• Contact depts. In regards to orders for patient procedures, i.e. lab,

OT/PT, radiology

• Process new admission orders and paperwork into Epic

• Prepare new patient charts

• Discharge patients from emr/computer system and breakdown charts

for medical records department.

• Request returning patients’ charts from medical records department.

• Answer patient call lights

• Prepare patient transfer to another unit and/or facility

• Scan medication order to pharmacy

• Notify registration of admission

• Stock and order supplies, file documents, type correspondence

• Prepare patient information for outpatient therapy and

ECT (electroconvulsive therapy treatment)

• Support nursing staff and Physicians with requests

• Assist social workers in locating physicians locally or out of state via

web search

• Train new secretaries

• Provide staff information via email and/or staff communication board

• Greet visitors

• Ability to work independently without supervision

2008-2011 Medical Secretary / Receptionist Cleveland Clinic

• Communicate with the nurse coordinator regarding patients in

surgery

• Provide family education regarding visiting hours, surgery

information

• Enter and schedule pre-surgery classes

• Ability to multi-task and work independently

• Answer phones, route calls

• Enter patient information into Epic/EMR computer system

• Provide information to family member within my scope of

employment

2007-2008 Patient Guest Service Cleveland Clinic Foundation

Representative for CCF Patient Registration/Admitting

• Greets patients and visitors

• Triages calls, provide and receives patient information according to

HIPAA guidelines

• Screen and route patients through admitting

• Provide transport service

• Assistance patients, visitors, and nursing staff upon arrival to the

nursing unit

• Retrieve and deliver medical records from various depts. and units.

• Obtain mail from mailroom for various depts.

2003-2007 Bill Management Service Providers for Seniors Volunteer

• Assist with water, sewer, and tax payments for seniors and disabled

citizens

• Assist with discount payment arrangements

• Process accounts receivable for quarterly property taxes

• Log and track all payments received and notice via excel

2006. Customer service/Account Manager MBNA/Bank of America

• Process inbound/outbound calls in a call center

• Obtain payments on past due accounts

• Assist with customer payment discrepancies

• Follow all FDCPA rules and regulations

2001-2005 Customer Service Representative JP Morgan Chase

• Provide availability of closing funds and other pertinent information

to title companies regarding housing loans

• Verify requirements for loans closing and lines of credit.

• Confirm scheduled date and time of loan closing with broker

• Check and verify the status loans and line of credit with account

executives.

• Maintain contact with title companies, brokers, and account

executives to assure closing process in timely manner

Collections call center/Customer Service

• Collect payment of past due accounts.

• Contact customers via telephone and mail regarding the status

account(s)

• Assist the customer in ways the obligation can be met.

• Verify demographics information and current employment

• Assist with preparation of foreclosure documents

Cleveland Clinic School at Work Graduate

Member of Lutheran Hospital Adult Behavioral Health Council

Cuyahoga Community College Accounting and Medical Terminology

Jane Adams Business High School Bookkeeping and Accounting

Graduate

Contact this candidate