Customer Service Assistant

YONG A KO *******@*****.***

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OBJECTIVE

. To support and contribute to the advancement of organization with

practical administrative experiences and accounting skills.

PROFILE SUMMARY

Ability to work as part of a team or Strong time management, project

independently with minimal supervision management and execution skills

Good organizational and problem solving Punctual and reliable

skills Ability to multi-task effectively and

Eager to learn new and challenging task work under pressure

Proficient with all Microsoft Office Able to provide superior customer care

programs and maintain working relationships with

Excellent communication and interpersonal vendors and suppliers

skills.

Fluent in both English and Korean

PROFESSIONAL EXPERIENCE

Hankook Tire Canada Corp. - November 2012- Current

Accounts Receivable Coordinator

. Manage all daily tasks: using SAP system update A/R, data entry, bank

(CAD & USD accounts), and communications with 3rd party

. Assist internal and external auditors in period audits

. Work collaboratively with Accounting team to ensure timely and

accurate month-end report

. Monitor and review collection activities and initiate to collect A/R

timely and collaborate with a factor to minimize overdue and poor

debts

. Generate A/R report, monitor account status against credit

availability for approx. 300 accounts for large organizations

. Prepare aging report and ensure corrective action taken when aging

occurs

Hankook Tire Canada Corp. - October 2009 - October 2012

Administrative Assistant

Experience

. Input invoices into an internal SAP system

. Organize, coordinate and execute all company events

. Prepare reports using MS Word and Excel

. Prepare correspondence

. Coordinate all inbound and outbound mailings and courier packages

. Handle telephone and email inquiries and direct them to the

appropriate personnel

. Manage all daily administrative functions

. Prepare and process personnel documentations for employees (ex, leave

of absence)

Starbucks - May 2009 - December 2009

Barista/Learning Coach

. Trained all newly hired barista's on store operations and drink

preparation

. Interacted with customers by providing excellent customer service

. Prepared high quality products in an efficient and timely manner

CFSA/Children's Services - June 2008 - May 2009

City of Toronto - Daycare and Recreational Assistant

. Assisted early childhood education certified teachers in

administrating daily scheduled programs

. Gained an understanding of working with different age groups

. Learned how to manage and work with students of different behavioral

types

St. Mark's Daycare - May 2005 - February 2007

Teaching Assistant

. Assisted early childhood education certified teachers with various

administrative task

. Prepared and managed materials for each school day

. Organized large groups of students and ensured daily schedules were

kept on time

VOLUNTEER EXPERIENCE

Myungsung Presbyterian Church- May 2011 - Present

Treasurer

. Manage cash flow and update all debits and credits in the church

ledger

. Prepare all salary and expense payments

. Prepare and maintain all record keeping of salary and expense payments

. File T4 records to Revenue Canada and prepare T4 slips for each

individual

. Prepare and produce annual report of the church each year

Bloorview Kids Rehab - September 2005 - February 2006

Teaching Assistant

. Worked in a classroom setting and assisted early childhood education

certified teachers in all core subject areas

. Helped get students prepared for their daily lessons

. Had one on one interaction with students Personal instructor for the

kids in need

Greenland & Gateway Public School - September 2005 - June 2006

Teaching Assistant

. Assisted teachers with grading test and assignments

. Spent time with students (occasionally one to one) to review and

evaluate their reading skills and help develop their skills to have

improvement

. Led small group, taught students with extra help in subjects such as

math

York Daycare - September 2005 - June 2006

Teaching Assistant

. Assisted early childhood education certified teachers in organizing

daily programs for preschool students

. Coordinated various aspects which include some activities such as play

and snack time, arts and crafts and show and tell

. Took part in after school programs and assisted students and teachers

when needed

EDUCATION

Bachelor of Arts Degree with Honours in Linguistic - September 2000 to

April 2006

York University, Toronto, ON

. Completed 4 year Linguistic program

. Gained fundamental understanding of the properties and processes

common to all languages

COMPUTER SKILLS

. Good understanding of Microsoft Windows and Microsoft Office suite

. Working knowledge of SAP, an internal business management software

. Ability to learn new software within short time frame

References Available Upon Request

Contact this candidate